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The channel Dave is perpetually freezing for the last few days on my aura. The only way to unfreeze is to change channel and change back at which point it works again, sometimes for a few minutes only, then freezes again.
Is there anything I can do without resetting the box? We have a lot of programmes saved I really don’t want to lose.
Thanks
Yes you can try reading this thread that is on the same subject, let us know if the factory reset suggested by Humax cures the issue and leaves your recordings untouched.
Hi, I had this kind of fault on my Aura with a recording from quest+1. It kept freezing, I could jump forward 2 minutes using the rh cursor button but it froze again.
I checked signal strength on that channel and found less than 80%, this is with a 15db attenuator to reduce the very strong signal from the Winter Hill transmitter about 5 miles away. I’ve changed the attenuator to 10db which gives 90% signal strength which I think is optimum.
It’s worth checking the signal on the channel giving you problems, could point to an antenna fault or misalignment.
Most of the Com5 channels are behaving well at the moment including U&Dave though I expect that will change soon as the evening approaches. SkyArts is getting random black screen still and that gives a reading of 86% strength and 100% quality
We have no signal issues – we’re less than a mile with a clear sightline to the mast so the signal is very strong. This happened pretty much since the day Dave became U&Dave. I think it’s to do with a change of some sort. It never works, it doesn’t vary day to day.
Flipjango – 4 mins ago »
We have no signal issues – we’re less than a mile with a clear sightline to the mast so the signal is very strong. This happened pretty much since the day Dave became oblU&Dave. I think it’s to do with a change of some sort. It never works, it doesn’t vary day to day.
Are you also getting problems with SkyMix, E4Xtra and SkyArts ? Did you read the Other thread I mentioned?
I don’t use any of those channels so I have no idea I’m afraid.
Yes I read the other thread mentioned. Still hoping to avoid a reset though as I’ll lose all my saved passwords and apps so hoping it ends up being a known fault they will patch.
Flipjango – 1 hour ago »
I don’t use any of those channels so I have no idea I’m afraid.
Yes I read the other thread mentioned. Still hoping to avoid a reset though as I’ll lose all my saved passwords and apps so hoping it ends up being a known fault they will patch.
I suspect Humax will not act until enough people tell them about the problem.
I have just had an email back from Humax Support which says they are aware of this problem with ARQ A group channels(COM5) intermitant freezing and they are looking into it. Just have to wait now and see what they do about it.
Hello again.
I recall having problems with my Aura shortly after I got it and put a post on the forum; replies suggested my signal strength could be too high, causing distortion and loss of digital data. See this post :- https://myhumax.org/forum/topic/pixelation-and-dropouts-on-playback
Could be you actually need an attenuator to get optimum signal strength and quality. The Aura seems much more sensitive to signal strength, the contributor suggested an optimum level of around 90% if I remember correctly.
batteryman – 27 mins ago »
Hello again.
I recall having problems with my Aura shortly after I got it and put a post on the forum; replies suggested my signal strength could be too high, causing distortion and loss of digital data. See this post :- https://myhumax.org/forum/topic/pixelation-and-dropouts-on-playback
Could be you actually need an attenuator to get optimum signal strength and quality. The Aura seems much more sensitive to signal strength, the contributor suggested an optimum level of around 90% if I remember correctly.
It had nothing to do with signal strength. It only affects Com5 and all the channels affected are giving 86%-90% strength and 100% quality.
MikeW-uk – 47 mins ago »
I have just had an email back from Humax Support which says they are aware of this problem with ARQ A group channels(COM5) intermitant freezing and they are looking into it. Just have to wait now and see what they do about it.
Well done, I have not had a reply to my last 2 emails from them, 4 days now.
Hi Trog, thanks for the reply. At the time I think I was getting this problem on multiple channels including bbc1/2, itv1 and channel 4/5. It disappeared when I fitted the attenuator; the current problem I have seen is different, I’m not getting a pixelated screen. Hopefully the transmission people will sort out that particular frequency pretty soon.
batteryman – 7 mins ago »
Hi Trog, thanks for the reply. At the time I think I was getting this problem on multiple channels including bbc1/2, itv1 and channel 4/5. It disappeared when I fitted the attenuator; the current problem I have seen is different, I’m not getting a pixelated screen. Hopefully the transmission people will sort out that particular frequency pretty soon.
Yes fingers crossed, just be wary if they offer you a chance to trial a beta fix
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