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Hi,
I know this has been posted before by other, but I just can’t get the Aura app on any of may Apple devices to connect to the STB. The app doesn’t find it on the network, but does when I add the ip address directly, it then won’t accept the registration code that displays on the TV. I know it’s the right box, because pressing the button in the app brings up the registration code on the TV. I can see the STB on the network. I can connect via ftp, VLC and port 8080 using a web browser. I’ve registered the box on my Humax, and can see the scheduled recordings. Can’t see a list of installed apps though.
Has anyone got any ideas?
John
I have installed a newly purchase one today and have exactly the symptoms you describe (I haven’t tried ftp, VLC or port 8080 connections though – no plan to use those)
I don’t suppose you have made any progress since posting have you?
Karl
Same problem here. Waited weeks for Humax to get a new delivery and arrived today. All good except can’t get the app to connect. Exactly the same issues as you. Also unable to connect to the built in chromecast.
Also I rang Humax support. And went through all the delete reinstall remove item from profile and re-add it they insisted would resolve the problem and it hasn’t. As a result I was told to reply to the email with the instructions they sent and it will get escalated.
May be an idea if everyone does the same so they can see it’s an issue their end. App Probably needs an update following IOS updates? Maybe?
Same here. Registration code is always invalid.
Had a reply from Humax to say it had been escalated but but implied no one else has had any issues???? I’ve replied stating there are others on this forum with the same issue. So May be worth everyone ringing them on their contact numbers and raising an issue too
I’m having this issue too. Have tried everything including resetting the Aura, reinstalling the app, deleting profiles, etc.. The registration of the Aura on the web was fine. Just no automatic detection of the Aura via the iOS app and registration code failed when typing in the IP address. I emailed support yesterday and am awaiting a response. Can see the Aura box and stream via VLC (although this is not stable).
I rang the 033 number and got straight through as when I emailed them I got no where. By ringing them she sent me an email with a “try this” request which did nothing. But that gave me a reference number so was told to just reply to her email and she would escalate it. I honestly think it needs everyone to bombard them though as that was last Thursday and since then heard nothing other than the first reply stating it was only me having issues.
Seems to me everyone is having issues. They need to sort it out
I rang the 033 number and got straight through as when I emailed them I got no where. By ringing them she sent me an email with a “try this” request which did nothing. But that gave me a reference number so was told to just reply to her email and she would escalate it. I honestly think it needs everyone to bombard them though as that was last Thursday and since then heard nothing other than the first reply stating it was only me having issues.
Seems to me everyone is having issues. They need to sort it out
Sorry for not responding to this yesterday – we also emailed uksupport on the 17th, with the following text:
<The box is connected to the internet and registered successfully with the MyHumax web site (able to view scheduled recordings)
The Humax Aura app downloads to my iPhone but does not locate the box when it searches. Using the option to input the IP address causes it to locate the box (it triggers the box to announce the registration code) but the app then declares the code incorrect. Please see the screenshots below and let me know what we need to do to sort this issue.>
No reply yet………..
It’s very frustrating as it’s not a cheap box and is one if the triggers for me personally buying this device.
Hopefully it’s an App update needed
Latest from Humax
Hi
We apologize for this experience; an escalation was made and we are waiting for a response on the way forward.
Best Regards,
Pauline
Humax Customer Support
Excuse the gap between updates
We initially got the response reported by another user:
‘Please try to uninstall the Aura app from your phone, and reboot the phone. Then open the myhumax.net in a browser (on computer if you have any at hand, but if not, maybe a mobile one would also do) and log in to your Humax account from there. Open the My Page > Register Device screen, and see if there’s any Aura . If yes, remove it and start adding it from scratch. If not, try to get and enter a new code. Then if successful, install the Aura app back on your phone and try to log in there as well.’
to which we replied:
‘Thank you for trying to assist. I have followed your instructions to uninstall the app and reboot the phone. When logged in to myhumax.net the screen is called ‘Manage Device’ not ‘Register Device’ (since it already has the box registered) but it allows you to remove device and then register it again. This is successful but after installing the app again it produces the same result as I described previously.
I would appreciate you escalating this issue – there are a number of users on the <My Humax’ forum reporting exactly the same difficulty.
(another bug to report – when accessing myhumax.net with the Microsoft Edge browser, clicking manage device reloads the Individual Info screen instead. It works correctly with the Google Chrome browser however)’
which after a further enquiry about the iOS in use and our reply produced this response on 25th Mar:
‘Our developer team has been made aware of the issue and is actively investigating it to identify and resolve the root cause as swiftly as possible. We understand the inconvenience this may have caused and sincerely appreciate your patience and understanding as we work to address it.
Rest assured, your satisfaction and seamless experience with Aura are our top priorities, and we’re committed to providing you with a resolution as soon as we can.
In the meantime, if you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for your continued support and understanding.’
Just chased again today.
Did the app update not fix it for you?
New update seems to have fixed this now
Obviously I posted the update first and then checked around the forum! I found the news of an update on another topic (HUMAX App) to this one and of course I wasn’t subscribed to that… Thanks Mars though for bringing it to my attention while I was away from my mails eagerly trying it.
I am pleased to report that this works for me too.
An email from Customer support advising people who had reported a problem about the update would have been nice (the app store says it has been out for 5 days) but that shouldn’t detract from the fact it has been a rapid ‘fault to fix’turnaround which is impressive and I am most grateful for.
Full remote access to set recordings, view them and particularly (the reason I bought it) download them to watch when without good WiFi or 4G all seems to be working well.
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