Aura powers on but no HDMI output

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  • November 18, 2023 at 1:56 pm #23205
    Anonymous
    Inactive

    Afternoon all I hope one of you could help me please. Since yesterday my Aura has stopped outputting any HDMI signal. The box powers up (blue light) and even turns the TV on but no longer displays any output on the screen. I’ve tried unplugging and leaving it a while then restarting but no difference. Is there a way of doing a full reset without going through the on screen display?

    Thanks in advance

    Glenn

    November 20, 2023 at 2:23 pm #112988
    Anonymous
    Inactive

    Have you checked the cdmi cable is fully in the socket? Take it out and put in again. Is the cable damaged at all?

    Have you tried rebooting the apps? Press the Freeview button, do you see the Freeview home page? go along the top red menus to the power symbol on far right then down to restart apps.

    If that doesn’t work then try Freeview reset. if no joy then Factory reset.

    November 21, 2023 at 9:23 am #112989
    Anonymous
    Inactive

    Thanks for the reply. Yeah, unfortunately I’ve tried 2 different cables in 2 different TVs and same outcome. The TV will fire up when I switch on the Aura but then just says no HDMI signal. This then means I can’t try any of your other suggestions as I haver no on screen display to work with :(

    Really stuck!

    Thanks again

    Glenn

    November 21, 2023 at 10:07 am #112990
    Anonymous
    Inactive

    When trying different cables with the Aura to the TV have you also tried using a different HDMI input on the TV.

    Where does the error message display, if it is in the middle of the screen with two white horizontal lines above and below, this could be the Aura suggesting the digital ‘handshake’ between the TV and the Aura has failed.

    This can happen when both are being switched on at the same time, try switching one on before the other.

    Just to clarify have you also tried the Aura with an alternative TV?

    November 21, 2023 at 2:39 pm #112991
    Anonymous
    Inactive

    Thanks for the reply. Yes can confirm I’ve tried different TVs, different cables and different HDMI inputs :) the only message on either TV is no HDMI signal :( what I can’t understand is if the HDMI port on the Humax is borked then why does it take the TV up? Very odd!

    Thanks

    PS I tried your suggestion of turning TV on at a different time but same result :(

    June 5, 2024 at 4:45 pm #112992
    Anonymous
    Inactive

    Hi, Did you manage to sort this out? Mine has just done the same thing.

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