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Is anyone else having problems with iPlayer? I have an HDR 2000t and I have a couple of problems, which may not be connected to each other:-
1. For several months now, the home page has no graphics for most of the time. So the only thing visible is the menu down the left hand side. I have got round this by using the “search” button for every programme that I want to watch. Every so often, the graphics come back, then disappear again.
2. The far more serious problem started a few days ago: I am no longer able to navigate within iPlayer. So, after selecting the search facility, it will not allow me to use the keyboard to spell out a title. Nor will it let me scroll between previous searches. It will only let me select the first episode of the first series in the list and the only way to play a different episode is by fast-forwarding through the previous episodes and allowing it to move on to the next one. This is severely limiting and renders iplayer unusable.
I do hope that this is not my box on the way out.
I don’t use iPlayer on Humax freeview boxes but trying it on HDR-1800T it behaves the same as yours.
Rebooting the box – iPlayer is still how you describe.
Switching to iPlayer Beta – it is still how you describe.
Resetting Cookies & DRM Data – iPlayer is still how you describe.
I suggest anyone who wants it fixed report it to Humax support.
Support contact details: Tel: 0344 318 8800 or email uksupport@humax-digital.co.uk
Thank-you very much for trying this out and replying. At least I know that it is not just my box. I will contact Humax.
Thank-you Barry for your support. I also emailed Humax yesterday.
For info…Humax Towers acknowledged my report, confirmed problem themselves, passed to engineers for resolution.
I have just received an email from Humax Customer Support in which they suggest that I try doing a factory reset. Since Humax have confirmed the problem, is it worth even trying this?
JHS – 1 day ago »
I have just received an email from Humax Customer Support in which they suggest that I try doing a factory reset. Since Humax have confirmed the problem, is it worth even trying this?
I presume that they mean a “Factory Default”.
Perhaps they have applied a fix at their end but it requires a Factory Default.
As I don’t use mine a reset was little hassle and the issue remains. Looks like they didn’t test it before replying to you.
Thanks very much for trying this, Luke. I suspected that theirs was a stock response, without checking whether they had already acknowledged the problem and are investigating a fix, and did not want to have to redo my settings and favourite channels etc for no reason.
I received a further reply from Humax, in which they told me that the problem “should be fixed by now” and that I should do a factory reset. I have done this and it is not fixed. I have replied to them.
Humax wrote to me the morning with this message from the BBC:-
“We would like to bring to your attention an important update regarding the BBC iPlayer service on your HDR-1800T and HDR-2000T devices.
We understand that there have been recent issues with the BBC iPlayer application. However, we want to inform you that BBC is planning to commence the decommissioning of the iPlayer service in the near future. This change will be implemented as soon as possible.
As part of this process, BBC will provide on-screen notifications with informative messages to all users. You can expect to see these notifications on your screen. The BBC will adhere to a 4-week notification period before officially ending the service.
We understand that the BBC iPlayer has been a valuable feature for many of our customers, and we apologize for any inconvenience this may cause. We encourage you to explore alternative ways to access BBC content, such as through the BBC website or app.
We will continue to provide updates and support during this transition period. If you have any questions or require further information, please do not hesitate to reach out to our customer support team.”
This is extremely disappointing and inconvenient for me as I have come to rely on using iPlayer on my Humax, especially when the TV signal is poor and my recordings are unwatchable, which seems to happen all the time at the moment.
Does anyone have any comments or further information on this please?
I don’t think it is a surprise. The workaround would be to buy an Amazon Firestick (costs from £35) or similar device which will give you iPlayer plus a range of other streaming services.
Thank-you for your suggestion. Unfortunately, we are still using an old TV which only has scart connections, partly because it still works very well and has a good picture and sound. This is why I was hoping that the Humax would work for a while longer.
Do you know of any other devices that will work with scart?
JHS – 16 mins ago »
Do you know of any other devices that will work with scart?
You could try an HDMI to SCART adapter such as https://www.amazon.co.uk/Converter-Adaptor-Convert-digital-Support/dp/B08DNH9TJS/ I found a review for a similar product suggesting that it worked for someone. At least if you buy the Firestick and converter from Amazon then there shouldn’t be a problem returning them if they don’t work.
The BBC iPlayer and Sounds Support Team tell me they issued an update on 30/09/23 which should solve the issue of BBC iPlayer not responding to navigation controls and advise that I should make sure I have the latest iPlayer updates/reinstall the app. Does anyone know how to do this for the Humax HDR 2000T.
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