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We recently experienced reception problems which turned out to be down to weather damage to the dish/receiver. (Couldn’t retune, didn’t even recognise our postcode!) Aerial specialist replaced faulty part and tested with good strength signal shown. (As aerial was twelve years old and faces prevailing weather, not too surprising!)
However, since then, we have been unable to set recorder to record two programmes simultaneously, or sometimes even watch some of the other TV channels, whilst one is recording. We are limited to certain, apparently random, TV Channels that we can switch to, which are highlighted on the Channel Listings in black.
Our default BBC channel is BBC SE, but occasionally, having set one programme to record, when trying set something on BBC SE to record at the same time, we get the message “this channel is not available”, but BBC South might be an alternative (although there is no consistency in this and nothing else might be available at all).
I am fairly convinced it is a problem with the aerial, but the engineer says not.
Anyone got any ideas (not in technical jargon please, I don’t understand electronics!).
Hello slateyman,
Welcome to the forum. Have you checked that the dish cables are securely connected to rear of box? They can come loose if not cable is not tightened to coax terminals correctly.
You could do a factory reset and also retune channels again. My guess is this hopefully will resolve fault. Freesat had a few channel changes recently and your box may just need manual rescan of channels?
Hopefully this is “non technical jargon” for you to try and solve your problem. Please let forum know how you get on/if you need more advice. John L
Thank you for the advice John. I’d already checked the cables, but on Wednesday, tightened them a bit more, and managed to set recordings on both BBC SE and BBC 2 for simultaneous start. That seemed to work, and additionally, I was able to tune the TV to a number of other channels (the same ones highlighted in black as mentioned in my original post). This meant I could record two channels and watch a third which you aren’t supposed to be able to do!!
However, on Thursday, it had reverted to only being able to record one channel at a time, so I tightened the cables a further half turn with the pliers, and, as you suggested, did a factory reset.
This seems to have cured the problems, so I’m keeping my fingers crossed.
Thanks again for your help. Very much appreciated.
Hi slateyman,
Glad you hopefully have solved problem.
I learnt a lot about the cables after I did my own work installing a 2nd dish. The engineer had done the original job very quickly and cables/connectors were very loose, kept coming apart. The trick is to make sure you tighten connectors very tightly by twisting tread of connector against cable. If you happen to have a loose fitting due to either thinner cable, connector fit, simply wrap tape around cable and then tighten. Since then I have redone all of engineer’s “skilled handywork”. Top tip. Do it yourself!
John L
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