Forum › Forums › Freeview HD › Aura UHD › Randomly restarting
Tagged: Aura, crash, rebooting, restarting
- This topic has 10 replies, 6 voices, and was last updated 1 year, 9 months ago by
Anonymous.
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April 27, 2023 at 5:50 pm #22984
Anonymous
InactiveOK the unit is now driving my wife nuts. It keeps rebooting / restarting – randomly. Around 4 or 5 times when she was trying to watch catchup 4 TV on the app the other night. Her going nuts makes it’s way down to me! Then it can be fine for days.
I found Download/Crash_Reports directory via the FTP service. It doesnt seem to have files for the last few days of reboots. But the 9th April there were 4 files. I guess these are just app crashes rather than system crashes.
Content isnt of too much use – it contains a Java stacktrace and some Googling does seem to lead to an upgrade in the Android subsystem might resolve it. But as we know there isnt any notion of s/w upgrade any time soon.
java.util.concurrent.TimeoutException: android.media.MediaDrm.finalize() timed out after 10 seconds
at android.media.MediaDrm.native_release(Native Method)
at android.media.MediaDrm.release(MediaDrm.java:1631)
at android.media.MediaDrm.finalize(MediaDrm.java:1602)
at java.lang.Daemons$FinalizerDaemon.doFinalize(Daemons.java:250)
at java.lang.Daemons$FinalizerDaemon.runInternal(Daemons.java:237)
at java.lang.Daemons$Daemon.run(Daemons.java:103)
at java.lang.Thread.run(Thread.java:764)
Rub salt in, the FTP service seems to just halt after a while and the sysem needs a restart to get it going again.
April 27, 2023 at 5:57 pm #111916Anonymous
InactiveI had restarting issues in the early days, but once they got rid of COM5 I did a full reset and it has never restarted since and that is months and months ago.
You can back up all your settings and restore them afterwards, but I decided to just start fresh so I knew I hadn’t imported something that was causing an issue.
It may be a PITA, but it worked for me and my Aura is working without issues.
April 27, 2023 at 8:59 pm #111917Anonymous
InactiveFrom my experience, deleting the list of scheduled recordings and doing a full rescan of the freeview channels can solve restart issues.
April 28, 2023 at 7:35 am #111918Anonymous
InactiveHarters – 13 hours ago »
….. the early days, but once they got rid of COM5……
Have to correct myself here, it was COM7 that was removed, not COM5 😳
Just looked it up and that was 30th June 2022, so that’s how long my Aura has been stable with no restarts.
April 28, 2023 at 8:37 am #111919Martin Liddle
ParticipantHarters – 59 mins ago »
Have to correct myself here, it was COM7 that was removed, not COM5 😳
Just looked it up and that was 30th June 2022, so that’s how long my Aura has been stable with no restarts.
Interesting. I receive from a local transmitter (Chesterfield) that didn’t provide COM7 which may partially explain why my Aura has been more stable than other people’s boxes.
May 5, 2023 at 3:23 pm #111920Anonymous
InactiveI caved and performed a reset.
Restart issues and some other issues gone .. for now.
May 17, 2023 at 3:42 pm #111921Anonymous
InactiveIf I do a total reset will my recored programs still be playable?
I appreciate that I’ll have to do my recording list again.
May 17, 2023 at 7:49 pm #111922Anonymous
InactiveYou will not lose your recordings, that is a separate step.
It will tell you what will be deleted and confirms your recordings will be saved.
May 17, 2023 at 9:12 pm #111923Martin Liddle
ParticipantHarters – 1 hour ago »
You will not lose your recordings, that is a separate step.
It will tell you what will be deleted and confirms your recordings will be saved.
It might help to confirm which reset you are talking about as there is more than one.
May 18, 2023 at 7:23 am #111924Anonymous
InactiveMartin Liddle – 10 hours ago »
Harters – 1 hour ago »
You will not lose your recordings, that is a separate step.
It will tell you what will be deleted and confirms your recordings will be saved.
It might help to confirm which reset you are talking about as there is more than one.
Even a full reset will not delete your recordings, you have to select that option and it shows when recordings will be deleted.

I have done a full reset several times in the early days which includes all apps and settings and have never lost my recordings.
February 18, 2024 at 11:18 am #111925Anonymous
InactiveHas anyone also tried restarting apps, that seems to work for me.
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