Hi Ricster46,
Welcome to the forum. You are correct. Well known fault & still not working correctly. I have recently purchased an Amazon Fire stick (am I allowed to mention the “A” word on Humax forum?) & this is vastly superior in performance. The Humax & various other devices I use are all slow & sluggish in comparision to Amazon.
Just to give an example: my Panasonic Blu-Ray is the best device with Youtube, but the picture resolution often keeps “thinking which mode to use”, the Amazon sales through very smoothly & you can also go back & forwards through functions without it crashing/taking you completely out of programme. I have to say, I’m very impressed, but disappointed with Humax/Freesat support. I appreciate the box is now nearly 9 years old.
If you get a chance to purchase one for 1/2 price on Amazon Prime day go for it! As for the Humax, sadly there doesn’t seem much support for their apps. Covid is partly to blame, but the market is also changing all the time. John L