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Hi everyone. Hope somebody can help me. I use subtitles sometimes so don’t have it on as a permanent setting. I use the S/AD button, but today that button’s menu is completely different and no Subtitle option. I’ve never seen this Audio/Video Options menu before as usually the option for subtitles pops up and I press the < to set it up then exit out. It’s not the end of the world as I can switch subtitles on and off via the settings button, but it’s just weird that the menu seems to have gone. My Firmware version is 00.09.21 which I believe is the most up to date.
I use sub-titles on a selective basis like you and I haven’t seen this problem yet.
I would suggest trying the time honoured solution of putting the box into standby and then turning off the power for 10 seconds, then turning the power on again.
Thank you, Martin, for your reply. I did as you suggested before I posted on here. But I thought I’d try rebooting again, and it worked! All working as normal. Not sure why it didn’t the first time I rebooted but all ok now.
I appreciate your response.
My experience with an Aura box purchased 21 Jul 22 which updated itself to firmware 09.21 on startup is this: initially the S/AD only brought up the Audio/Video options; I found some hints in this Forum which led me to turn Subtitles On in Settings; then the S/AD button brings up the Subtitles option first, and the Audio/Video options if I press it again. Strange. Still not a single keypress as in my venerable old Youview box which just died, but ok.
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