Aura won’t always come out of standby mode

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  • December 18, 2021 at 8:57 pm #22334
    Anonymous
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    When going from standby (red light) to “on” (blue light) I often get a blank screen with no sound. I’ve carried out a factory reset but it is still doing this. Is there an easy remedy?

    Thanks

    December 19, 2021 at 2:20 pm #108531
    Anonymous
    Inactive

    This happens sometimes with my 5000T and I have found the best thing is just to put the box back into standby and start again, leaving the TV on.

    It seems mainly to happen if I switch on the TV (a rather old Panasonic TX-L32BL6B) fairly quickly after the Humax box, so it may be something to do with the initial handshaking between the two, rather than something specific to the box.

    December 19, 2021 at 2:30 pm #108532
    Anonymous
    Inactive

    Morgan04045246 – 17 hours ago  » 

    When going from standby (red light) to “on” (blue light) I often get a blank screen with no sound. I’ve carried out a factory reset but it is still doing this. Is there an easy remedy?

    Thanks

    Any remedy will depend on the cause.

    When this happens next, use the TV remote (not the Aura remote) to check that the TV is using the correct HDMI port for the Aura, and report back. That will help to start narrowing narrow down your cause.

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