Disappearing Humax icon

Forum Forums Freeview HD FVP 4000T, 5000T Disappearing Humax icon

  • This topic has 29 replies, 3 voices, and was last updated 4 years ago by Anonymous.
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  • #22244
    Anonymous
    Inactive

    I used to be able to stream the FVP5000 recordings to the bedroom Samsung TV. Very often, the Humax icon in the “source” (symbols at the bottom of the screen) would disappear. Eventually, it disappeared altogether, & Richer Sounds sent the TV back to Samsung to have the wifi replaced.

    When the TV came back, it took 5 days for the Humax icon to appear, then it was gone for two days, but now it has gone again.

    I have contacted Samsung (chat line) but their agent doesn’t understand what I am trying to do, & has even said that this TV isn’t made to do this!

    How can I retrieve the Humax icon in the “source” option?

    #107893
    Martin Liddle
    Participant

    inspector – 19 mins ago  » 

    How can I retrieve the Humax icon in the “source” option?

    Is the TV able to provide other service provided over the network eg BBC iPlayer? Similarly is the Humax able to use BBC iPlayer? In the Humax settings> Advanced Settings is the Network Server on and is the Server Activation Time set correctly for the times when you want to stream to the TV? If all that is correct then tell us the IP addresses of the Humax and the TV?

    #107894
    Anonymous
    Inactive

    Yes, both the TV & the Humax can access iplayer etc. Network server is on, IP address 192.168.0.76, activation time 00.01 – 23.59. TV 192.168.0.108

    #107895
    Anonymous
    Inactive

    If you have any kind of powersaving function on your router (that recognises there is no activity) disable it. If the router is in a low activity mode when you turn on the bedroom TV, the TV won’t find the Humax.

    #107896
    Anonymous
    Inactive

    I have a Vergin Media Hub4 but don’t know if this has that function. Hardly ever touch it.

    #107897
    Anonymous
    Inactive

    Have a look in the settings for powersaving, eco etc.

    The symptom you are describing for the TV are the same as when the “recommended” and apps icons are missing on the homepage of the 4000t/5000t and this is (for me at least) caused when I press “home” and my Humax hasn’t completed its connection to the network. If I wait a few seconds they reappear.

    #107898
    Anonymous
    Inactive

    Can’t find any mention of powersaving. It does say that there is only one connected device, IP 192.168.0.252

    Don’t know what that is.

    #107899
    Martin Liddle
    Participant

    inspector – 1 hour ago  » 

    Can’t find any mention of powersaving. It does say that there is only one connected device, IP 192.168.0.252

    Don’t know what that is.

    As an experiment, you might consider temporarily moving the TV somewhere you can use a wired network connection to try and establish if the problem is WiFi related.

    #107900
    Anonymous
    Inactive

    The TV is fixed to the wall, & I would have difficulty moving the Humax.

    #107901
    Martin Liddle
    Participant

    inspector – 21 mins ago  » 

    The TV is fixed to the wall, & I would have difficulty moving the Humax.

    Fair enough. Does your WiFi come only from the router or you do have WiFi extenders or a mesh system?

    #107902
    Anonymous
    Inactive

    I think it comes mainly from the router, but a 13amp wifi extender socket was fitted earlier this year.

    #107903
    Anonymous
    Inactive

    inspector – 1 hour ago  » 

    I think it comes mainly from the router, but a 13amp wifi extender socket was fitted earlier this year.

    That may be the culprit with the eco/powersaving.

    #107904
    Anonymous
    Inactive

    I thought right, I’ll try the TV first, then switch off the 13A wifi socket, & see if the TV detects the Humax.

    Humax was visible before I cancelled the 13A socket!

    I’ll try it later, but I was having problems before the 13A socket was fitted.

    #107905
    Martin Liddle
    Participant

    inspector – 28 mins ago  » 

    I thought right, I’ll try the TV first, then switch off the 13A wifi socket, & see if the TV detects the Humax.

    Humax was visible before I cancelled the 13A socket!

    I’ll try it later, but I was having problems before the 13A socket was fitted.

    OK that sounds as though you have something to investigate and hopefully resolve the problem. Pleas let us know if do you find the definitive solution.

    #107906
    Anonymous
    Inactive

    This is how it was for months, appearing one day, disappearing later, until it packed in altogether.

    Can’t see any solution to it. Been trying for quite a while. Don’t have any bother streaming to an LG TV (using a Netgear extender) in the back room. A lot further to the bedroom TV, & in the opposite direction.

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