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OK, today Netflix appears to be playing up on my fvp5000t, some of the players won’t play content either giving a “oops something went wrong” after watching the adverts.
Netflix gives error tvq-pb-101 (5.2.12), so I’ve deleted cookies, unplugged for 5 mins, a factory reset, and reset the bt router but still the same problem,
Any suggestions?
Thanks
Nb I’ve since disabled any hdmi cec control too but no change
I have been having the same problem today 26/08/21 with my fvp4000t. The unit was playing Netflix fine yesterday evening but all today I have just got error code tvq-pb-101 (5.2.12). I have tried rebooting/resetting the box. Have also spoken with Netflix who have said to contact humax as it is probably a issue with the digital rights management software on the device which humax need to resolve with Netflix.
Ah!, that doesn’t sound like a quick fix?
Hi, I have this same issue. Netflix has been working perfectly but now gives error tvq-pb-101 (5.2.12) when trying to play any content. As with you, Netflix say that it’s probably something to do with digital rights management. It is extremely unlikely to be that – my software is uptodate and if anyway if this was the cause I’d expect every one with a Humax FVP 5000T to have the same problem.
Did you ever get Netflix working again?
Thanks.
Same here! I have a 4000T and 5000T, since last night (12/9/22) both devices can login to Netflix and I can browse the content but select a program to watch and Netflix says ‘content not available’ with error code tvq-pb-101 (5.2.12)
According to Netflix this is either a Digital Rights Management issue or the data needs refreshing on the Humax box.
I called Humax customer services on 0344 318 8800 (a surprisingly short wait) and they have recently been made aware of the issue and are ‘working to resolve it’ though they don’t know how long it will take!
Thank you -it’s nice to know that I’m not alone. I’ll keep my fingers crossed for a resolution.
1chris4 – 1 day ago »
Same here! I have a 4000T and 5000T, since last night (12/9/22) both devices can login to Netflix and I can browse the content but select a program to watch and Netflix says ‘content not available’ with error code tvq-pb-101 (5.2.12)
I have got both a FVP-4000T and an HDR-1100S.
I haven’t watched Netflix for a few weeks but I saw your post last night so went to check my FVP-4000T. I got exactly the same as you. I tried it again this evening and it is still the same with the same error message.
I then tried Netflix on the HDR-1100S and that is working perfectly.
I’ll try calling Humax tomorrow and see what they have to say.
I’ve just spoken with Humax and before I could tell them what was wrong, they said “FVP-4000T with Netflix saying “content not available?”
Humax said they are currently “investigating this with the necessary parties to be able to resolve this issue as soon as possible”
Unfortunately, they are unable to to provide a timescale at the moment so we’ll just have to wait.
Apparently it affects Netflix only. Other on-demand channels are not affected.
Also, other Humax non-FVP models are unaffected.
This issue is now solved by a software release today. Check if you have .54 version, if not download it manually and everything should be back to normal. For me it only affected Netflix and All4
I just ran the update on my 5000T to .54 from System Information.
It did complete, but there was a worrying long period of a blank screen (for over 5 minutes) after doing the initial download before another display appeared. When that completed, it went into restart and there was another, shorter, period of blank screen.
So, just be aware and don’t worry about the long wait.
Edit: Also, after coming back on, there was a period when the recordings were not showing and when they did come up the channel logos were missing for a short time.
Happy it’s all sorted now. My 5000t updated automatically but the 4000t needed a manual update search from system information.
I checked my FVP-4000T this afternoon and it was on version 1.03.53.
I did the manual check for updates and I also had the worrying long period of a blank screen before it finally updated as follows:
– Software Version UKTFAE 1.03.54
– Loader Version UKTFAE 1.05
– Software Build Date 25 May 2022
The software build date is from four months ago so I’m wondering if Humax were already expecting some sort of change in the way that Netflix is streamed ?
My 5000T shows the Loader Version as 1.06, not that it probably matters.
However, I agree that the software date is quite a while ago.
It is pleasing to see that Humax are still taking an interest in updating the 4000T/5000T boxes.
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