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I’ve been considering Aura, but before I jump in, having read the forum I see lots of issues for the device. I really don’t want to end up with issues and challenges to get the unit working properly.
Are users now beta testers?
If I was in the same position again, that is looking to purchase a freeview STB. Then I definitely would save my money & purchase something else.
The main issue for me is the picture breaking up, especially when I have set a recording.
For now my main goto dvr is the Humax YouView box that I paid a tenner for on Marketplace & it never let’s me down.
poshsimon – 2 hours ago »
I’ve been considering Aura, but before I jump in, having read the forum I see lots of issues for the device. I really don’t want to end up with issues and challenges to get the unit working properly.
Are users now beta testers?
I would say that the Aura is a good device, that is still being refined software wise, and Humax are really listening, but the core functions record, play and catch up do work well.
You’ll be hard pressed to find an alternative PVR with three tuners and 2TB hard drive. There are simpler devices with fewer tuners that do less. You’ll have to decide what suits you best.
Asus1964 – 2 hours ago »
If I was in the same position again, that is looking to purchase a freeview STB. Then I definitely would save my money & purchase something else.
The main issue for me is the picture breaking up, especially when I have set a recording.
For now my main goto dvr is the Humax YouView box that I paid a tenner for on Marketplace & it never let’s me down.
You may have posted elsewhere about pixilation problems, but what are they and when do they occur? Have you checked signal strength and quality? What are they in percentage terms on one of the HD channels?
Asus1964 – 6 hours ago »
If I was in the same position again, that is looking to purchase a freeview STB. Then I definitely would save my money & purchase something else.
The main issue for me is the picture breaking up, especially when I have set a recording.
For now my main goto dvr is the Humax YouView box that I paid a tenner for on Marketplace & it never let’s me down.
I had some break up issues too, I paid an aerial/tv repair bloke and he came around and sorted it out (replaced some connectors/cables, put a new amp in the loft). My box hasn’t had any break ups since. When I do the signal test the tuners get between 75% & 93% signal strength and 100% quality. Before he came I was at around 45%-60% signal strength and 100% quality.
One important thing to note though is initially the fixes made my box worse and it was breaking up far more. However, once I did a factory reset on the box and retuned it (retuning it before factory resetting it didn’t help), everything was fine.
Personally I think the Aura is a great little unit, however the Customer Support is not so good when you ask for help and they tell you to unplug your unit at nights to fix the issue that is clearly Humax related.
Paul Bton – 20 hours ago »
Asus1964 – 2 hours ago »
If I was in the same position again, that is looking to purchase a freeview STB. Then I definitely would save my money & purchase something else.
The main issue for me is the picture breaking up, especially when I have set a recording.
For now my main goto dvr is the Humax YouView box that I paid a tenner for on Marketplace & it never let’s me down.
You may have posted elsewhere about pixilation problems, but what are they and when do they occur? Have you checked signal strength and quality? What are they in percentage terms on one of the HD channels?
A lot of the channels that I watch are not broadcast in HD on freeview, eg Yesterday.
Just checked on Yesterday & the signal is 98% & quality 100%,using the Winterhill transmitter.
We have 5 freeview tvs & a youview box & never experienced any break up issues with these.
I have also tried an attenuator on the Humax as suggested & this made no difference
I believe what another user suggested in another thread that the issue is with the tuners in the Humax Aura.
Asus1964 – 19 hours ago »
Paul Bton – 20 hours ago »
Asus1964 – 2 hours ago »
If I was in the same position again, that is looking to purchase a freeview STB. Then I definitely would save my money & purchase something else.
The main issue for me is the picture breaking up, especially when I have set a recording.
For now my main goto dvr is the Humax YouView box that I paid a tenner for on Marketplace & it never let’s me down.
You may have posted elsewhere about pixilation problems, but what are they and when do they occur? Have you checked signal strength and quality? What are they in percentage terms on one of the HD channels?
A lot of the channels that I watch are not broadcast in HD on freeview, eg Yesterday.
Just checked on Yesterday & the signal is 98% & quality 100%,using the Winterhill transmitter.
We have 5 freeview tvs & a youview box & never experienced any break up issues with these.
I have also tried an attenuator on the Humax as suggested & this made no difference
I believe what another user suggested in another thread that the issue is with the tuners in the Humax Aura.
You have done a lot there. Did you try setting the attenuator to around 85% signal strength in the HD channels (apparently Humax have said the tuners are more sensitive in the Aura). Alternatively if you noticed the signal fluctuating up and down in the SD channels (as I did) then you might have a defective Aura and you have grounds for getting it replaced or repaired under consumer law. I replaced mine as under 14 days since purchase. The second Aura had none of these issues in SD Channels. Does either of these scenarios fit your situation?
Asus1964 – 23 hours ago »
Paul Bton – 20 hours ago »
Asus1964 – 2 hours ago »
If I was in the same position again, that is looking to purchase a freeview STB. Then I definitely would save my money & purchase something else.
The main issue for me is the picture breaking up, especially when I have set a recording.
For now my main goto dvr is the Humax YouView box that I paid a tenner for on Marketplace & it never let’s me down.
You may have posted elsewhere about pixilation problems, but what are they and when do they occur? Have you checked signal strength and quality? What are they in percentage terms on one of the HD channels?
A lot of the channels that I watch are not broadcast in HD on freeview, eg Yesterday.
Just checked on Yesterday & the signal is 98% & quality 100%,using the Winterhill transmitter.
We have 5 freeview tvs & a youview box & never experienced any break up issues with these.
I have also tried an attenuator on the Humax as suggested & this made no difference
I believe what another user suggested in another thread that the issue is with the tuners in the Humax Aura.
I had an issue where it would break up on SD channels. But if I rebooted into an SD channel it was fine until I changed channel and either back to the SD channel or a different SD channel there would be break up. I replaced the unit. Can you check a reboot onto an SD channel but without changing channel and see what the picture quality is like.
A signal strength of 98% is high, I would try a variable attenuator reducing the signal while keeping 100% quality on the problem channels.
boogersa – 8 mins ago »
Asus1964 – 23 hours ago »
Paul Bton – 20 hours ago »
Asus1964 – 2 hours ago »
If I was in the same position again, that is looking to purchase a freeview STB. Then I definitely would save my money & purchase something else.
The main issue for me is the picture breaking up, especially when I have set a recording.
For now my main goto dvr is the Humax YouView box that I paid a tenner for on Marketplace & it never let’s me down.
You may have posted elsewhere about pixilation problems, but what are they and when do they occur? Have you checked signal strength and quality? What are they in percentage terms on one of the HD channels?
A lot of the channels that I watch are not broadcast in HD on freeview, eg Yesterday.
Just checked on Yesterday & the signal is 98% & quality 100%,using the Winterhill transmitter.
We have 5 freeview tvs & a youview box & never experienced any break up issues with these.
I have also tried an attenuator on the Humax as suggested & this made no difference
I believe what another user suggested in another thread that the issue is with the tuners in the Humax Aura.
I had an issue where it would break up on SD channels. But if I rebooted into an SD channel it was fine until I changed channel and either back to the SD channel or a different SD channel there would be break up. I replaced the unit. Can you check a reboot onto an SD channel but without changing channel and see what the picture quality is like.
Is it fare to say you found an interesting but short term fix for a defective unit by rebooting onto an SD channel? But the ultimate solution was replacing the Aura?
What I have heard from Humax is that they think 98% signal is too high, causing picture freezes or picture break up. I don’t think people are getting that point. Humax say the tuners in the Aura are especially sensitive. (Why they made them more sensitive than previous tried and tested models I don’t know). If the signal strength is fluctuating that could be a sign of a defective unit. Other random dropouts (screen goes black or flashes off and on) can be HDMI issues. I have experienced them all. But all solvable or replaceable.
poshsimon – 2 days ago »
I’ve been considering Aura, but before I jump in, having read the forum I see lots of issues for the device. I really don’t want to end up with issues and challenges to get the unit working properly.
Are users now beta testers?
I’ve had the unit for several months and not really had any issues. There was one that served software related early on that was resolved with one of the updates. Other than that no worse than any other computer device that occasionally throws a wobbly for no apparent or repeatable reason.
On any forum, people will generally post problems to find solutions. Would be a bit weird to start a thread to say absolutely nothing is wrong.
Would I buy it again? Absolutely. Wish it has Netflix built in, but just use the Firestick I had previously for that, so not a big deal. Others that had Netflix were missing other features, so there’s still no ‘one box does everything off the shelf’ box.
REPASSAC – 23 hours ago »
A signal strength of 98% is high, I would try a variable attenuator reducing the signal while keeping 100% quality on the problem channels.
I have tried a variable attenuator as I mentioned in my post but with little success, by reducing the signal strength for one channel I then found that other channels on different frequencies suffered.
What I wanted when I purchased the Aura was a plug & play box, not one that I had to mess around with adding 3rd party bits of kit to make it watchable. If Humax thinks that a 98% signal strength is too high, then they should have considered that issue before releasing the box.
Humax are clearly capable of producing a reliable box as the Humax Youview box proves
Paul Bton – 1 day ago »
Asus1964 – 19 hours ago »
Paul Bton – 20 hours ago »
Asus1964 – 2 hours ago »
If I was in the same position again, that is looking to purchase a freeview STB. Then I definitely would save my money & purchase something else.
The main issue for me is the picture breaking up, especially when I have set a recording.
For now my main goto dvr is the Humax YouView box that I paid a tenner for on Marketplace & it never let’s me down.
You may have posted elsewhere about pixilation problems, but what are they and when do they occur? Have you checked signal strength and quality? What are they in percentage terms on one of the HD channels?
A lot of the channels that I watch are not broadcast in HD on freeview, eg Yesterday.
Just checked on Yesterday & the signal is 98% & quality 100%,using the Winterhill transmitter.
We have 5 freeview tvs & a youview box & never experienced any break up issues with these.
I have also tried an attenuator on the Humax as suggested & this made no difference
I believe what another user suggested in another thread that the issue is with the tuners in the Humax Aura.
You have done a lot there. Did you try setting the attenuator to around 85% signal strength in the HD channels (apparently Humax have said the tuners are more sensitive in the Aura). Alternatively if you noticed the signal fluctuating up and down in the SD channels (as I did) then you might have a defective Aura and you have grounds for getting it replaced or repaired under consumer law. I replaced mine as under 14 days since purchase. The second Aura had none of these issues in SD Channels. Does either of these scenarios fit your situation?
I will monitor the signal strength on the affected channels & post back my results. Thanks for the advice.
Asus1964 – 1 hour ago »
REPASSAC – 23 hours ago »
A signal strength of 98% is high, I would try a variable attenuator reducing the signal while keeping 100% quality on the problem channels.
I have tried a variable attenuator as I mentioned in my post but with little success, by reducing the signal strength for one channel I then found that other channels on different frequencies suffered.
What I wanted when I purchased the Aura was a plug & play box, not one that I had to mess around with adding 3rd party bits of kit to make it watchable. If Humax thinks that a 98% signal strength is too high, then they should have considered that issue before releasing the box.
Humax are clearly capable of producing a reliable box as the Humax Youview box proves
Yes a good point about plug and play. A fix is coming for the freezing issue in the next software update I am told by the beta software group. So this is just an interim fix. If you complain to Humax direct they will probably send you an attenuator as they did for me. Or just wait for the update.
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