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I do sometimes find the picture freezes sometimes on my Aura on an adverts on channel 4 or a trailer On BBC1 when advertising future programmes. It’s happened twice today. I have done a Freeview reset after the first freeze. TV is an LG 4K LED from 2019. Signal 95% signal quality 100%. Not recording at the time. HDMI connector was the one that came with Humax. Anyone else had similar problems?
There is a fix for this in the latest Apps Beta release, and so far this week, since it was installed on Tuesday, I haven’t seen this particular issue again.
I don’t know when the fix will be made generally available.
davidrew – 1 hour ago »
There is a fix for this in the latest Apps Beta release, and so far this week, since it was installed on Tuesday, I haven’t seen this particular issue again.
I don’t know when the fix will be made generally available.
Ok good to know. Thanks
Did you notice if what you were watching was being broadcasted in multichannel audio? I have posted about problems I experience when a programme transmitted in multichannel audio goes to a ad break which is in stereo and then after the ad’s switches back to multichannel audio. My post is “Stereo/Multistream switching causing problems” (should really have been titled “Stereo/Multichannel switching causing problems”)
telltuff – 22 mins ago »
Did you notice if what you were watching was being broadcasted in multichannel audio? I have posted about problems I experience when a programme transmitted in multichannel audio goes to a ad break which is in stereo and then after the ad’s switches back to multichannel audio. My post is “Stereo/Multistream switching causing problems” (should really have been titled “Stereo/Multichannel switching causing problems”)
I didn’t notice which mode the sound was in but that could explain what causes the freeze perhaps. I’ll try to check next time.
When you said you didn’t notice what mode the sound was in are you referring to how you have your Aura set up or the broadcast? As from what I have experienced it doesn’t matter how the Aura is set up to handle audio just that the programme is broadcast in multichannel (only possible on the HD channels I believe) and then switches to stereo. As I said in my post I have two Auras, one set up for stereo on a stereo TV and one set up for multichannel audio with a receiver and TV and both Auras exhibit the same behaviour when the broadcast or recording switches between stereo and multichannel.
telltuff – 43 mins ago »
When you said you didn’t notice what mode the sound was in are you referring to how you have your Aura set up or the broadcast? As from what I have experienced it doesn’t matter how the Aura is set up to handle audio just that the programme is broadcast in multichannel (only possible on the HD channels I believe) and then switches to stereo. As I said in my post I have two Auras, one set up for stereo on a stereo TV and one set up for multichannel audio with a receiver and TV and both Auras exhibit the same behaviour when the broadcast or recording switches between stereo and multichannel.
Yes I was referring to Aura set up of audio output. But I see you say it doesn’t mater what settings we have.
Paul Bton – 53 mins ago »
telltuff – 43 mins ago »
When you said you didn’t notice what mode the sound was in are you referring to how you have your Aura set up or the broadcast? As from what I have experienced it doesn’t matter how the Aura is set up to handle audio just that the programme is broadcast in multichannel (only possible on the HD channels I believe) and then switches to stereo. As I said in my post I have two Auras, one set up for stereo on a stereo TV and one set up for multichannel audio with a receiver and TV and both Auras exhibit the same behaviour when the broadcast or recording switches between stereo and multichannel.
Yes I was referring to Aura set up of audio output. But I see you say it doesn’t mater what settings we have.
No from what I’ve experienced how the Aura is set up to output audio doesn’t matter just if the audio stream on the programme (live or recorded) switches between stereo and multichannel.
Attenuators are back on the menu! I got this reply from Humax on this freezing issue:
‘That model has 3 tuners in it, so they are only getting a third of the signal strength each, to accommodate for this we had to turn up the sensitivity of the tuners, but because of that any signal strength 90% or over can overload the tuners and cause issues. A very simple remedy is to fit an attenuator to reduce the signal’
I have 95% signal strength with 100% signal quality. But does that fit with the picture only freezing on some ads and trailers? Maybe the sound format issue only affects the Aura when the signal strength is too high? What do people think?
Paul Bton – 1 hour ago »
I have 95% signal strength with 100% signal quality. But does that fit with the picture only freezing on some ads and trailers? Maybe the sound format issue only affects the Aura when the signal strength is too high? What do people think?
On other Humax models I would certainly suggest trying an attenuator; I am less convinced that it is helpful for the Aura, particularly for the symptoms you are experiencing. On the other hand an attenuator is cheap and at least having tried it, you could go back to them and say “your suggestion didn’t work, what other ideas do you have?”.
Martin Liddle – 1 min ago »
Paul Bton – 1 hour ago »
I have 95% signal strength with 100% signal quality. But does that fit with the picture only freezing on some ads and trailers? Maybe the sound format issue only affects the Aura when the signal strength is too high? What do people think?
On other Humax models I would certainly suggest trying an attenuator; I am less convinced that it is helpful for the Aura, particularly for the symptoms you are experiencing. On the other hand an attenuator is cheap and at least having tried it, you could go back to them and say “your suggestion didn’t work, what other ideas do you have?”.
Yes I’m not entirely convinced. I tried an attenuator before when I had signal fluctuation on the SD channels but that didn’t help, so I returned the Aura and replaced with a new one. That worked. I still have the attenuator so I have just attached it and turned signal down to 85%. I will see if it freezes again on the PCM 5.1 to PCM stereo transition.
Martin Liddle – 2 days ago »
Paul Bton – 1 hour ago »
I have 95% signal strength with 100% signal quality. But does that fit with the picture only freezing on some ads and trailers? Maybe the sound format issue only affects the Aura when the signal strength is too high? What do people think?
On other Humax models I would certainly suggest trying an attenuator; I am less convinced that it is helpful for the Aura, particularly for the symptoms you are experiencing. On the other hand an attenuator is cheap and at least having tried it, you could go back to them and say “your suggestion didn’t work, what other ideas do you have?”.
Yes I was a bit skeptical at first about attenuation especially as it had no effect on a fluctuating signal caused by faulty unit. But Have been trying attenuation with signal down to 85%. Went past a change from 5.1 to stereo and no freeze. So looks promising until software fix comes
Paul Bton – 2 days ago »
Martin Liddle – 2 days ago »
Paul Bton – 1 hour ago »
I have 95% signal strength with 100% signal quality. But does that fit with the picture only freezing on some ads and trailers? Maybe the sound format issue only affects the Aura when the signal strength is too high? What do people think?
On other Humax models I would certainly suggest trying an attenuator; I am less convinced that it is helpful for the Aura, particularly for the symptoms you are experiencing. On the other hand an attenuator is cheap and at least having tried it, you could go back to them and say “your suggestion didn’t work, what other ideas do you have?”.
Yes I was a bit skeptical at first about attenuation especially as it had no effect on a fluctuating signal caused by faulty unit. But Have been trying attenuation with signal down to 85%. Went past a change from 5.1 to stereo and no freeze. So looks promising until software fix comes
I am still seeing the problem with an attenuator fitted.
As I mentioned in another topic “Stereo/Multistream switching causing problems” (should really have been titled “Stereo/Multichannel switching causing problems”). I have two Auras one connected directly via HDMI to a TV with the Aura audio output set to TV (internal speakers)and the other is connected via HDMI to a multichannel receiver and then via HDMI to a TV with the Aura audio output set to Home Cinema via HDMI [Aura-Audio Equipment-TV] (up to 7.1ch).
The Aura connected directly to the TV now has an attenuator fitted giving a signal strength on C21 (Rowridge HD channels) of 86% and 100% quality. The Aura connected via the multichannel receiver shows 100% for strength and quality on C21.
Last night I recorded The Watch on BBC2 HD (guessed it would be broadcast in multichannel) on both Auras. At the start of the recorded programme there is a brief intro in stereo before it switches to multichannel. Playback on both machines will freeze (but not always) when the audio switches from stereo to multichannel.
I was a bit sceptical about the signal strengh argument having seen the problem on recordings with no detectable corruption of video or audio but didn’t want to dismiss it out of hand.
100% strength and 100% quality clearly indicates that you haven’t dialled in any or enough attenuation yet.
SSThing – 4 mins ago »
100% strength and 100% quality clearly indicates that you haven’t dialled in any or enough attenuation yet.
As I said I have 2 Auras. The same problem manifests on both Auras one of which is fitted with an attenuator that has Strength 86% and Quality 100% and the other with no attenuator with 100% Strength and Quality. If the high signal argument was true then I would expect the Aura without the attenuator to show the problem and the Aura with the attenuator not to show the problem.
AS both the attenuated and un-attenuated Auras exihibit the problem tends to show its not due to a high input signal,
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