Forgive me if any of this sounds too simple. Have you checked that it’s not just how you are viewing the recording folder? Have you got Schedule still highlighted on left? Have you looked under channel and days of week on left under recording? What does it say on bottom left Storage? What %free? If it says 100% free then they are gone.

Did you possibly select all (fast forward button) when you went to delete the bad recording? Then you would have deleted all recordings. As far as I know you can’t get back deleted recordings. The Aura is not like the V6 as it doesn’t put deleted recordings in a bin where they can be retrieved. It shouldn’t really be possible to loose all recordings short of a catastrophic hard drive failure. When you say you ‘powered off’. Did you shut down normally (i.e go into standby) and then unplug?

mm99 – 1 hour ago  » 

Thanks for the response. I can’t say definitely the fast forward button wasn’t pressed, but it was deleted from the recordings screen not during play, so seems unlikely. They are definitely not visible. We can see one recording from last night. Storage says 94% free (2TB), but I don’t recall what it was before.

Yes, put into standby then switched off at the wall for a while before plugging back in.

At this point I don’t know whether to hope it was either user failure or a one off, or it heralds the start of more problems and return for a replacement. At least it only had 2 weeks of recordings, but does mean for a couple of nights we’ll have to put up with the sh*te live telly they broadcast on the assumption that everyone wants to watch football

I meant you might press fast forward to ‘select all’ in the recordings screen then if you hit delete you delete everything. But it’s not that likely you would accidentally press that. I can’t really say how that might happen.

Are the 6% of recordings on hard drive all since the loss? Are there enough to make 6%?

Is there a way in Android to see what critical event happened? Not sure.

I did once have all recordings disappear on my old 4000T back before the last system software upgrade when the hard drive was 96% full and had been going for years. I had to reformat the hard drive. But not had that on my new Aura.

Have you tried a Freeview reset? Or possibly a factory reset, but back up your user preferences first. It might be a fault with the Aura but I haven’t heard of any other loss of recordings

mm99 – 27 mins ago  » 

There’s only 1 program of 1.75 hours on HD, which even if 10GB would be less than 0.5% used of the 2TB storage. So either the recordings are there, just not visible or not indexed or something, or some is reserved for software like on a phone and would never show 100% available for recordings.

I’ve just turned it on and no picture or sound, just the banner at the bottom, so had to power off again. I’m going to send it back for a replacement.

Yes. But try reset first