- This topic has 20 replies, 4 voices, and was last updated 4 years, 7 months ago by
.
-
Posts
-
After a week and an hour on a chat line with Humax followed by a call to my broadband provider I still have no ‘On Demand’. All other devices are fine with my router.
Does anyone have any ideas, please?
Regards,
Tony.
Sorry, HDR-1100S.
A few have reported similar with freesat units.
A Factory default (settings, system settings) appears to fix the problem. Make a note of your schedule as you will have to re enter it.
I have done a factory reset twice, first a few days ago and again during the chat with Humax support.
Try rebooting your router and after the reboot is complete also reboot the HDR-1000S.
What network settings does the unit now show?
Got this from Humax support. Did not make any difference, still not working…..
• Turn the Humax Box off with the remote or the button on the front of the box
• Turn the Humax Box off at the mains
• Power down and then turn the Broadband Hub/Router off at the mains
• Leave the Broadband Hub/Router off for 5 minutes
• Turn the Broadband Hub/Router back on at the mains
• Wait another 5 minutes and turn the Humax Box on at the mains. Then with the remote or the button on the front of the box power it on.
I think I need a new box, maybe go for the Freesat make this time.
What does the HDR-1000S show in network settings? Please post settings/
How is it connected to our router? If Cable is the green LED by the LAN socket on?
If via home plugs do they have a power save feature and if so can it be disabled.
Network Info
Connection Type — DHCP
IP address — Should I post this?
Netmask — Should I post this?
Gateway address 0.0.0.0
Primary DNS — 0.0.0.0
Secondary DNS — 0.0.0.0
MAC address — Should I post this?
I can’t see an LED where the ethernet/cat5 is plugged in. No idea what home plugs are.
It is OK to post that data as they will be non routable addresses.
However it appears that the HDR-1000S has been unable to get a lease from your router. with the last three set as they are any internet connection is impossible.
There are two ways of solving this –
1. Using a static IP address on the Humax after making a address reservation on your router (If it supports it, most do)
2. Solve why DHCP is not working.
can you answer the other questions first:
How is it connected to our router? If Cable is the green LED by the LAN socket on?
If via home plugs do they have a power save feature and if so can it be disabled.
I am fairly sure that when I had one of these it had a LED (Graham T can you check yours please).
Did you try a replacement cable / cable swap?
For some reason I thought you had a HDR-1000S but see now it is a HDR-1100S which I don’t think has the LED. try a cable and port swap on the router.
REPASSAC – 11 mins ago »
I am fairly sure that when I had one of these it had a LED (Graham T can you check yours please).
Did you try a replacement cable / cable swap?
Yes Green LED but not sure about 1100S.
OP how far away is your router can you run a temporary network cable. If you advise length I will post a source. A long cable is very handy to sort out connection issues. I sometimes run a long one out of lounge patio doors up to study window above where router is located. If that works OK a pair of homeplugs may be able to replace cable.
Can you check if one fuse or circuit breaker in your distribution board turns off both the box and your router ? If so a pair of units should work OK. My 1000-S connects by a pair of these devices.
- You must be logged in to reply to this topic.