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My new Aura connects no issue from ordinary standby but if I put it into low power standby then although the screen shows whatever channel I have selected I get no picture whatsoever. The only way to recover is to switch the Aura off at the plug and then do a full reboot. Complete puzzle HDMI 2 is reserved for Humax box, TV LG C9.
If you turn on the TV and select the aura input it will say no signal. Then press the aura power button and wait. You should see a humax splash screen that goes away followed a bit later by the android loading animation. It should then continue to boot to live TV. My TV is also a LG-C9 though the box is connected via a Denon AVR.
The new manual refers to extended boot time from full low power sby.
Easy way to check box is in full sby is find something to monitor one of the rear usb ports for 5V output.
I use a spare HDMI switch that can be powered using a HDMI cable – No other connections other than power. Barry uses a USB HUB. I have a hub bit it’s mains powered. I have some usb sticks connected to the hub with movies selecting the one you want allows VLC to playback the movies from the selected stick.
Anything that has a led like a xmas decoration etc powered from a HDMI plug will do the job.
grahamlthompson – 25 mins ago »
If you turn on the TV and select the aura input it will say no signal. Then press the aura power button and wait. You should see a humax splash screen that goes away followed a bit later by the android loading animation. It should then continue to boot to live TV. My TV is also a LG-C9 though the box is connected via a Denon AVR.
The new manual refers to extended boot time from full low power sby.
Easy way to check box is in full sby is find something to monitor one of the rear usb ports for 5V output.
I use a spare HDMI switch that can be powered using a HDMI cable – No other connections other than power. Barry uses a USB HUB. I have a hub bit it’s mains powered. I have some usb sticks connected to the hub with movies selecting the one you want allows VLC to playback the movies from the selected stick.
Anything that has a led like a xmas decoration etc powered from a HDMI plug will do the job.
So you are recommending select the HDMI input first then power on the Aura? I have been powering on the Aura then selecting the HDMI input after which results in no picture. I have CEC disabled in the Aura settings.
The box is definitely going into full low power standby by using long press on the remote. I have seen the splash screen you refer to plus the longer boot time.
Faust – 1 hour ago »
grahamlthompson – 25 mins ago »
If you turn on the TV and select the aura input it will say no signal. Then press the aura power button and wait. You should see a humax splash screen that goes away followed a bit later by the android loading animation. It should then continue to boot to live TV. My TV is also a LG-C9 though the box is connected via a Denon AVR.
The new manual refers to extended boot time from full low power sby.
Easy way to check box is in full sby is find something to monitor one of the rear usb ports for 5V output.
I use a spare HDMI switch that can be powered using a HDMI cable – No other connections other than power. Barry uses a USB HUB. I have a hub bit it’s mains powered. I have some usb sticks connected to the hub with movies selecting the one you want allows VLC to playback the movies from the selected stick.
Anything that has a led like a xmas decoration etc powered from a HDMI plug will do the job.
So you are recommending select the HDMI input first then power on the Aura? I have been powering on the Aura then selecting the HDMI input after which results in no picture. I have CEC disabled in the Aura settings.
The box is definitely going into full low power standby by using long press on the remote. I have seen the splash screen you refer to plus the longer boot time.
Yes because you can tell as soon as you see the Humax splash screen it is going to boot in the end. I often go and make a cup of tea and leave the door open you can hear the live TV audio.
Just occasionally it has booted to the home screen with the live TV app selected. A press of OK if this happens completes the boot to live TV.
So far not found out why this sometimes happens.
I have had further issues with the Ethernet connection. After a week without issues I switched on this afternoon to see not connected to services warning. The only way to restore the connection was the nuclear full reset which works until you power down the Aura even on normal standby. I have given up and moved to WiFi. However even that is causing issues. When powered up from normal power I am still getting the Freeview play message not connected to Internet. Select YouTube app and it’s clear I am connected as YouTube works okay. Switch WiFi off and back on again and Internet is restored. The issue appears to be Freeview Play which is causing these problems. I’m at a total loss to understand what the issue is.
I’m beginging to suspect that for whatever reason the Aura does not like my BT Smarthub aka HH6. I’ve never had an issue with any other device using this router before but it seems to struggle to hold onto its Ethernet connection. I have read reports of other users with different devices reporting similar issues.
When I had a BT HH6, it had problems with my HP Laserjet. Wireless printing is not very convenient when you have to reboot the router every time that you want to print something.
Faust – 53 mins ago »
I’m beginging to suspect that for whatever reason the Aura does not like my BT Smarthub aka HH6. I’ve never had an issue with any other device using this router before but it seems to struggle to hold onto its Ethernet connection. I have read reports of other users with different devices reporting similar issues.
Have you tried reserving an IP address to the aura’s Mac address rather than using DHCP ?
grahamlthompson – 1 hour ago »
Faust – 53 mins ago »
I’m beginging to suspect that for whatever reason the Aura does not like my BT Smarthub aka HH6. I’ve never had an issue with any other device using this router before but it seems to struggle to hold onto its Ethernet connection. I have read reports of other users with different devices reporting similar issues.
Have you tried reserving an IP address to the aura’s Mac address rather than using DHCP ?
Yes, it made the problem even worse so had to do yet another full reset to release it. I’m thinking of getting an Archer router. Touchwood it’s been okay since the reset last night and kept the connection overnight.
Same problem again overnight, normal standby (not deep sleep) Ethernet connection failed again. I’ve now moved the Aura to WiFi and will monitor how it goes on. It really is a mystery especially with Ethernet as it defies logic.
I had this happen to me on Sunday morning after being in normal standby over night.
phlppip – 25 mins ago »
I had this happen to me on Sunday morning after being in normal standby over night.
It does make you wonder if there is a latent bug in the latest firmware update. TBH just clutching at straws.
Faust – 11 mins ago »
phlppip – 25 mins ago »
I had this happen to me on Sunday morning after being in normal standby over night.
It does make you wonder if there is a latent bug in the latest firmware update. TBH just clutching at straws.
If there is it certainly cannot be replicated using my box.
Can only suggest that those affected look for a possible common factor.
eg
ISP and router used. Transmitter used. How box is connected to your router.
I traced a fault on my setup by running a temporary cat 7 cable out of the lounge window up and in the study window to the network switch on the Nighthawk router that provides WiFI coverage. I turned off the aura and ran this way for several days while waiting for a replacement pair of Home Plugs. The same fault also stopped my Foxsat-HD and TV using a wired connection. All worked fine with the wired link.
After replacing the two and pairing them the wired link was removed. It’s not had any further issues since then. It boots from full sby every morning. I put it in long push sby every night and confirm it’s in full sby every morning that there is no 5V power out from the rear Usb ports.
Right Graham so tried these scenarios thus far over last few days.
1. Aura initially connected via Ethernet to TP-Link 5 port unmanaged switch which in turn is connected to professionally installed Cat 6 Jacks. This terminates in Home Office upstairs via Cat 6 Jack with Ethernet cable into BT Smarthub. Used different Ethernet cables. Even tried plugging Ethernet cable into Apple Airport 1 Gigabit LAN port instead of directly into HomeHub. Connection fails overnight.
2. Bypassed unmanaged network switch and plugged directly into Cat 6 Jack – result – failed Ethernet connection overnight.
3. Brought out of retirement TP-Link power line adapters (same type as yours I think Graham). This bypassed everything – result – failed Ethernet connection overnight.
This is the odd bit – If I go into BT Homehub UI then it shows the Aura as being connected. Logs reveal nothing too. However, if I then either put the Aura into “Deep Sleep” or switch off at plug, when the Aura reboots the Aura states no Ethernet connection and the BT Homehub now shows “not connected”. It’s as though either the Aura or Homehub has developed amnesia.
Never come across anything like this before with Ethernet. Any ideas?
Faust – 32 mins ago »
Right Graham so tried these scenarios thus far over last few days.
1. Aura initially connected via Ethernet to TP-Link 5 port unmanaged switch which in turn is connected to professionally installed Cat 6 Jacks. This terminates in Home Office upstairs via Cat 6 Jack with Ethernet cable into BT Smarthub. Used different Ethernet cables. Even tried plugging Ethernet cable into Apple Airport 1 Gigabit LAN port instead of directly into HomeHub. Connection fails overnight.
2. Bypassed unmanaged network switch and plugged directly into Cat 6 Jack – result – failed Ethernet connection overnight.
3. Brought out of retirement TP-Link power line adapters (same type as yours I think Graham). This bypassed everything – result – failed Ethernet connection overnight.
This is the odd bit – If I go into BT Homehub UI then it shows the Aura as being connected. Logs reveal nothing too. However, if I then either put the Aura into “Deep Sleep” or switch off at plug, when the Aura reboots the Aura states no Ethernet connection and the BT Homehub now shows “not connected”. It’s as though either the Aura or Homehub has developed amnesia.
Never come across anything like this before with Ethernet. Any ideas?
Guessing the pair of homeplugs have lost the pairing. press the pair button on the router end plug for 1 second. Nip down to the aura one and press the pair button once for a second. After a short period both should show three green leds. I only had to do this once. Thereafter it has connected OK from a full sby boot everytime.
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