My 5 blank screen post firmware update

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 23, 2021 at 10:00 am #21547
    Anonymous
    Inactive

    While trying to select a program to watch on My 5 (The Robson Green walkies prog) using My 5 on the Aura the tv screen went blank. No sound no vision, no visible response other than powering off the Auro. Wait a few minuites and the Aura can be turned on with the remote. Normal service is resumed. Tried it twice more, now as soon as My 5 app is selected the screen goes blank.

    I’ll investigate further today and check iplayer etc, but first I need to repair my central heating. 

    I’m guessing that the My 5 app needs an update???

    January 23, 2021 at 10:06 am #101870
    grahamlthompson
    Participant

    Working Fine on my Aura with the new firmware.

    January 23, 2021 at 10:31 am #101871
    Anonymous
    Inactive

    Ok – will investigate further when I’m warm ….. CH first!! :-)

    January 23, 2021 at 12:29 pm #101872
    Anonymous
    Inactive

    Right ho! Got SWMBO to check it… looks like the Robson Green prog is the problem. Other stuff plays but Episode 1 of his walking program goes to a blank screen. :-(

    And CH fixed, motorised valve motor head replaced. Warm now. :-)

    January 23, 2021 at 12:59 pm #101873
    Barry
    Moderator

    I am witnessing same as OP on Aura and a 5000T.

    On Aura, pressing Live TV button restores video/audio, but cannot access my5.

    Long press (full standby) for a couple of minutes resolves accessing my5 issue, but Robson Green programme problem remains.

    January 23, 2021 at 1:49 pm #101874
    Anonymous
    Inactive

    Ok … right … looks like a more general problem then.

    Ah well … SWMBO will have to wait for the powers that be to magic up a fix.

    CH fix well timed … its snowing here in the Fens. :-)

    Big flakes and starting to settle :-)

    Good ‘cos its Sunday tomorrow and SWMBO wants to build a snowman :-)

    January 24, 2021 at 6:37 pm #101875
    Anonymous
    Inactive

    bogbody – 1 day ago  » 

    Ok … right … looks like a more general problem then.

    Ah well … SWMBO will have to wait for the powers that be to magic up a fix.

    CH fix well timed … its snowing here in the Fens. :-)

    Big flakes and starting to settle :-)

    Good ‘cos its Sunday tomorrow and SWMBO wants to build a snowman :-)

    Go settings

    Freeview play preference

    Privacy Policy (t and c)

    click done to redo t and c

    make sure remote update done on that page while they also.

    Then restart box and try My5 upon boot.

    Alternatively also can install My5 from google play store on box as a back up but it wont be via freeview play stuff.

    January 25, 2021 at 4:28 pm #101876
    Anonymous
    Inactive

    Tried that ….

    Now comes up with error “VJS-2010”.

    Please try later with a request to look on help.channel5.com

    Will look later …

    January 25, 2021 at 4:45 pm #101877
    Anonymous
    Inactive

    And later

    VJS-2010 error, channel 5 know about it – “generic error message” they say ….. no solution as yet.

    :-)

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