I’m trying to reload the firmware to reset the box. It’s not recognising remote commands properly (it’s not the remote) and a factory reset has been suggested but i cant do that if it doesnt recognise the remote so im going to use the firmward upgrade process, even though its with the version it already has, to reset the box.

I’m having problems with humax’s instructions. They say:

1. Download and Extract the ZIP file to your PC or laptop.

– its not a zip file its a .hdf and 7zip says its not an archive file.

2. Check the file name is “hdr1000s_upgrade.hdf” (you will not need to rename the file or change the extension)

– this is the name of the downloaded file

3. Connect the USB memory stick to the PC / laptop and copy the file to a root folder of the USB. (Do not place the file in a folder)

ok

4. Remove the USB memory stick from your PC or laptop and insert it to the front or rear USB connection on your Humax Freetime recorder.

ok – i’m assuming ‘the freetime recorder’ is the hdr1100s? In fact i have a choice of side or rear usb socket and i’ve tried both

5. Press and hold the Channel DOWN button/arrow on the front/top of your set top box and at the same time switch it back on at the mains or reconnect the power cable.

ok – but it just boots normally. I’m keeping the down arrow button on the top of the 1100s held down throughout until it fully boots.

I’ve tried two sticks. fully formatted to fat32

Please could somebody shed some light? Thanks!

NB, regarding the remote.

I have put in 2 new sets of brand new batteries

i have used a different remote (one for all, programmed and used for the 1100s)

held down ok and 0 etc as per instructions from humax support

powercycled box – left off overnight.

the symptoms are always the same – it is sluggish to respond to button pushes and when it does it keeps repeating the last button push until you push another.