Received and set it up this morning. Technical support was no help at all. I want to play videos from a USB3 drive plugged into the USB3 port on the back. I have no idea how to see or access it! The “Expert” did not seem to know. Also, I am supposed to be able to “Cast” a video to be played on the TV via Aura. I “Cast” it, the Title appeared on the TV screen which was otherwise black, but no playback! Again, no “Expert” help! These are two of the most important things I want to do with the machine. Also NO AURA APP for PC NOR is there one on Google Play at all for anything, even though it is advertised.