Freesat BBC channels stopped working

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  • #21230
    Anonymous
    Inactive

    About 2 weeks ago several BBC channels stopped working on my Foxsat PVR, including channels 101, 102, 106. Signal strength is 0% on those channels. I can see a few regional non-HD BBC channels, but not my own region (south). The remaining working channels including ITV have 100% signal strength, so my installation is good. This happened overnight (I think) after nearly 10 years of faultless performance.

    I’ve tried re-tuning several times and factory reset. Nothing has helped.

    Can anyone out there help please?

    #99517
    grahamlthompson
    Participant

    Could be a number of reasons. If you get water in the coax cabling it can knock out some transponders. Check the f connectors for signs of damp.

    LNB may have failed.

    Have you got channel 999 Freesat Info in your epg.

    Do any of these still work

    949 BBC Two HD

    950 BBC 1 London

    951 BBC 1 CI

    952 BBC 1 E Mids

    953 BBC 1 East (E)

    954 BBC 1 East (W)

    955 BBC 1 N West

    956 BBC 1 NE & C

    957 BBC 1 NI

    958 BBC 1 Oxford

    959 BBC 1 S East

    960 BBC 1 Scotland

    961 BBC 1 South

    962 BBC 1 S West

    963 BBC 1 W Mids

    964 BBC 1 Wales

    965 BBC 1 West

    966 BBC 1 Yorks

    967 BBC 1 EYrks&L

    968 BBC 2 England

    969 BBC 2 NI

    970 BBC 2 Scotland

    971 BBC 2 Wales HD

    972 BBC ONE HD (England)

    973 BBC 1 Scot HD

    #99518
    Anonymous
    Inactive

    Page 999 shows the page as in attached jpg. Some of the channels you ask about work, some don't. Working ones are 950, 951, 954, 955, 956, 959, 960, 965, 966, 968, 973. All others show "no or bad signal".

    Excuse my ignorance – f connector is what plugs into the back of my Humax – right? I can't see any sign of water there. And LNB is the gadget pointing into the dish? My dish is quite rusty. Could that be a cause?

    [attachment=80964,1482]

    #99519
    grahamlthompson
    Participant
    #99520
    Anonymous
    Inactive

    Great. Thanks for your help. I’m not great on ladders, so I’ve got a satellite engineer coming to take a look. I’d rather pay a professional than try to diy it.

    #99521
    Anonymous
    Inactive

    Aflan, please tell me if the problem was the dish, the lnb or the connections. I am in on your area and have a similar problem with other channels and am trying to resolve.

    #99522
    Anonymous
    Inactive

    Cushie – Which channels have you lost – post say 6 examples including exact region.

    The channels polarity and band, if the same, would indicate a LNB in process of failure.

    #99523
    Anonymous
    Inactive

    Thank you REPASSAC for your rapid response.

    I’m South Coast, Dorset, BBC South and Meridian ITV area.

    The dish has a clear view of the sky, points roughly SSE and has not been touched since installation (posssibly up to 10 years)

    These Channels are OK These Channels are “Not receiving Signal”

    101 102 103 104 105 107 108 109 110

    106 112 113 111 114 119 126 128 120

    115 116 117 118 130

    I have twin sat inputs and where working have about 90% signal on both inputs

    and on dead channels have zero, as measured by the Humax HDR 1100$ settings. The Humax is nearly 3 years old.

    Your help is most appreciated.

    #99524
    grahamlthompson
    Participant

    Cushie do you have a channel 999 – Freesat info in your epg ?

    When you run a freesat tune is your postcode validated ?

    Do any of these work

    Look at the working ones. Do they all have the same V – vertical or H Horizontal at the end.

    This list is more useful because we know which transponders they use.

    949 BBC Two HD 10773 H

    950 BBC 1 London 10773 H

    951 BBC 1 CI 10773 H

    952 BBC 1 E Mids 10788 V

    953 BBC 1 East (E) 10788 V

    954 BBC 1 East (W) 10773 H

    955 BBC 1 N West 10802 H

    956 BBC 1 NE & C 10802 H

    957 BBC 1 NI 10817 V

    958 BBC 1 Oxford 10817 V

    959 BBC 1 S East 10802 H

    960 BBC 1 Scotland 10802 H

    961 BBC 1 South 10817 V

    962 BBC 1 S West 10817 V

    963 BBC 1 W Mids 10788 V

    964 BBC 1 Wales 10788 V

    965 BBC 1 West 10773 H

    966 BBC 1 Yorks 10802 H

    967 BBC 1 EYrks&L 10788 V

    968 BBC 2 England 10773 H

    969 BBC 2 NI 10817 V

    970 BBC 2 Scotland 10802 H

    971 BBC 2 Wales HD 10788 V

    972 BBC ONE HD (England) 10847 V

    973 BBC 1 Scot HD 11023 H

    974 Channel 4 10714 H

    975 Channel 4 + 1 10936 V

    976 BBC 1 Wales HD 11023 H

    977 ITV 10758 V

    978 BBC 1 NI HD 10847 V

    979 BBC Two Wales 10788 V

    #99525
    Anonymous
    Inactive

    Hi Graham, I have 999 on the program guide but the channel 999 is “not receiving a signal”

    I am receiving Freesat through the Humax box which has no tuning (as the Television has but is not being used)

    In settings on the Humax the postcode is logged under “General Information”.

    These channels work These don’t work

    949,952,953, 957,958, 950,951,954,955,956,959

    961,962,963, 964,967, 969 960,965,966,968,973

    971,972,975, 977,978, 979 974,976,981,999

    From your list my working channels are mostly V except 949

    I don’t get the 10000 H or V listed on EPG or Info

    I do have access to the dish and LNB

    Your response is appreciated, thank you.

    #99526
    grahamlthompson
    Participant

    Cushie – 1 min ago  » 

    Hi Graham, I have 999 on the program guide but the channel 999 is “not receiving a signal”

    I am receiving Freesat through the Humax box which has no tuning (as the Television has but is not being used)

    In settings on the Humax the postcode is logged under “General Information”.

    These channels work These don’t work

    949,952,953, 957,958, 950,951,954,955,956,959

    961,962,963, 964,967, 969 960,965,966,968,973

    971,972,975, 977,978, 979 974,976,981,999

    From your list my working channels are mostly V except 949

    I don’t get the 10000 H or V listed on EPG or Info

    I do have access to the dish and LNB

    Your response is appreciated, thank you.

    I would say the lnb is dodgy and or you have water in the coax cabling. . Note without the transponder carrying the 999 Data stream – Freesat info you cannot setup the box.

    This transponder (freesat home transponder), has the postcode translation data to set up your local channels.

    When you enter a postcode a copy of this data is temporarily copied to your box.

    This hides ITV regions so that you get the correct regional ads.

    Reason why I posted the channel list is that whatever your postcode all of these should be present on a freesat device.

    Your dish is too old to properly mount a new MK4 lnb.

    If I were you I would first check carefully at the lnb end for any sign of water ingress and corrosion. If there is evidence of this replace the cables with Webro WF100 cable. Use lnb boots and silicon grease to ensure water does not get in again.

    Replace the dish with a MK4 Sky dish and quad lnb. Google how to fit screw on f Connectors,

    Either this one

    https://myhumax.org/forum/topic/hunax-aura/page/13#post-81612

    or for improved bad weather performance

    https://www.ebay.co.uk/itm/Zone-1-60cm-Satellite-Dish-MK4-and-4-way-Quad-LNB-For-Sky-HD-Freesat/281043842833?hash=item416f84b711:g:iG4AAOSwTO9dnvPt

    If it was a Foxsat-HDR with the custom firmware you can unhide these so they all appear in your epg.

    #99527
    Anonymous
    Inactive

    Thanks for all your effort there Graham, it looks like a major update of the dish system. I did check the input connectors at the box end today and refitted all good. I’ll check the outdoor connectors tomorrow and be prepared for a total update! Thanks for itemising the latest spec. Most appreciated and best wishes.

    #99528
    grahamlthompson
    Participant

    Cushie – 14 mins ago  » 

    Thanks for all your effort there Graham, it looks like a major update of the dish system. I did check the input connectors at the box end today and refitted all good. I’ll check the outdoor connectors tomorrow and be prepared for a total update! Thanks for itemising the latest spec. Most appreciated and best wishes.

    You are welcome. Actually it’s not that hard to set up a dish without anything other than the receiver using the built in metering.

    I kept an old sky-HD box I had given me to setup my zone 2 dish.

    There are a number of threads from caravaners/campers who have done this many times.

    Dishpointer.com is invaluable in locating the direction your dish should point (azimuth) to lock on to 28.2E.

    You get a google earth view you can zoom into to locate your dish location and drag the the point to the exact location.

    I have a neighbours house across the road and the right gable end of his roof is smack on for azimuth for 28.2 E.

    The new dishes lack a elevation scale. Use a vertical spirit level and measure the gap on your existing dish to get close to the correct elevation.

    #99529
    Anonymous
    Inactive

    Thanks Graham. All understood.

    #99530
    Anonymous
    Inactive

    Had a good look at the dish and condition seemed very reasonable except the outer rim of the LNB was decomposing and dusty made me suspect a possible area for water ingress, My self amalgamating tape on the connectors looked secure. So I took a leap and bought a Labgear VK4L 4 outlet LNB (Screwfix) that looked identical to my existing and a similar bracket connection. I set the skew to -15 Clockwise. Between thunder and rain showers today I removed the old lnb and remade the F type connectors on the cut back cable. Back on the Humax tuners >settings >system information >signal strength I got 100% both signal and quality readings on both channels. received channel 999 and all the others were intact, Did not attempt to realign the dish which seemed secure.

    Very pleased with the results.

    Thanks Graham and advisers with you marvellous support and recommendations!

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