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Hi just registered for help with recently purchased Humax 5000t sound problems. Initially had occasional freezing of picture and sound, latterly picture OK but sound still skipping but now not just a split second but a couple of words at a time. Been in touch with customer support at Humax and am jumping through hoops re-tuning manually as they say it’s because I am on edge of area of possibly 3 transmitters. However, signal strength when it happens is usually 88 to 92%. I never had problems of this type before with YouView box nor basic set top box (Bush). Can anyone shed light on what might be happening and is it fixable or a faulty box? There is already a signal booster on the aerial.
Dana – 43 mins ago »
Initially had occasional freezing of picture and sound, latterly picture OK but sound still skipping but now not just a split second but a couple of words at a time. Can anyone shed light on what might be happening and is it fixable or a faulty box? There is already a signal booster on the aerial.
The first thing to do would be to try temporarily removing or bypassing the signal booster. Signal strength can be too high and saturate tuners. I would say a signal strenth no higher than 80% is ideal. If it isn’t possible to carry out a test then inserting a variable attenuator into the aerial feed to the Humax might help. The other possibility that comes to mind is an incompatibility between the Humax and TV. There is a fairly well known issue with the Humax HDR-FOX T2 and certain models of LG TVs that causes sound blips so there just might be an issue with the FVP but I don’t remember anybody reporting it here. Certainly the FVP is fine with my LG TV but the HDR_FOX T2 wasn’t. What make and model is your TV?
I’ve been reading up on the Humax and was wondering if that could be something to do with it. Will give it a go. But why wouldn’t the customer service people suggest that? instead of making me do manual re-rune to get info on channel strengths. I’ve repeatedly told them the signal strength is high 80% to low 90% when words get skipped. Thanks for prompt reply. The TV is an elderly Phillips (French, probably over 10 yrs old) works fine with a UK tuner/box except the volume is stuck at 60
It didn’t work – the end of the cable from the booster is not compatible with the socket in the back of the PVR.
Dana – 55 mins ago »
It didn’t work – the end of the cable from the booster is not compatible with the socket in the back of the PVR.
I should be possible to get an adapter but can you tell us what sort of plug is on the end of the cable see https://www.smartaerials.co.uk/blog/guide-to-tv-aerial-sat-connectors-adapters-plugs
Dana – 1 hour ago »
Will give it a go. But why wouldn’t the customer service people suggest that? instead of making me do manual re-rune to get info on channel strengths. I’ve repeatedly told them the signal strength is high 80% to low 90% when words get skipped.
They may not share the view that too strong a signal strength can cause problems but experience on this and other forums is that it can (but there is no certainty that it is the cause of your problems which is why I suggested an experiment).
The TV is an elderly Phillips (French, probably over 10 yrs old) works fine with a UK tuner/box except the volume is stuck at 60
An uncommon (in the UK) TV makes it unlikely that anybody here will know if it could be incompatible.
Looks like a screw on F connector or F plug but the outer ring is exactly the same size as the outer ring on the back of the box so it won’t push in. The middle wire is solid – does that make it a male connector? It actually fell apart as I fiddled with it so I tried a bit of DIY with one off an old cable that does fit the box but it didn’t let any signal through – too loose I think (off a thicker cable). Is the PVR compatible with LG TV? I’ve got one of those and could try use it a as test. If I switch TVs will I need to do any re-tune or resets?
Dana – 14 mins ago »
Looks like a screw on F connector or F plug but the outer ring is exactly the same size as the outer ring on the back of the box so it won’t push in. The middle wire is solid – does that make it a male connector?
If the diameter is the same as the input socket on the Humax then I would guess it is a female IEC plug ( think I would call it Belling socket). A short length of aerial cable with male IEC plugs would enable you to do what you want. However I suggest you look at your second option first.
Is the PVR compatible with LG TV? I’ve got one of those and could try use it a as test. If I switch TVs will I need to do any re-tune or resets?
If the Humax is setup correctly then you shouldn’t need to do anything other than connect the TV. I don’t recollect any reports of problems with the combination of an FVP and a recent LG TV. I suggest you try this test first and report back,
The Phillips TV is a 26PFL3606H/12 no longer manufatured. The LG TV is LG32LH3000 currently connected and working. Will watch it tonight to see if loses sound at any point. Also looking into checking out my aerial – the cable could do with replacing and maybe the signal booster will become redundant.
Just found out that that the booster is on the aerial and the box in the room is the power supply. So can’t bypass the booster. The aerial is pointing at Sutton Coldfield transmitter. Probably will need to keep a booster because of where I live. The LG is working ok, may have had a couple of blips last night but not obvious so will check again tonight.
Did a bit of research on the Philips TV. The software update notes for it say for version TPM82E_2.06 “Intermittent sound lost when you connect an external device via HDMI” which sounds like your problem. Can you check the software version it is using? You can download a software update for the TV from https://www.philips.co.uk/c-p/26PFL3606H_12/3000-series-lcd-tv-with-digital-crystal-clear/support
Dana – 50 mins ago »
Just found out that that the booster is on the aerial and the box in the room is the power supply. So can’t bypass the booster. The aerial is pointing at Sutton Coldfield transmitter. Probably will need to keep a booster because of where I live.
Have you looked at the Freeview coverage checker at https://www.freeview.co.uk/corporate/platform-management If you input your postcode and house number then what are the lowest numbers from the S and M columns for Sutton Coldfield transmitter in the “Now” row.
Looked up the transmitter – coverage is 99% for S and M for BBCA D3&4 BBCB HD, for SDN it is 56 and 84, for ARQA it’s 57 and 84, for ARQB it’s 61 and 82 and as for the COMs I don’t really watch anything on those so they don’t matter (it’s 14&63 and 12&60)).
I will have trouble with doing anything with the Phillips because of its age and origin and I don’t have any idea how to update TV software anyway. The Humax is the first TV/box connected to my internet and I rely on it doing stuff by itself
If the LG proves that the sound problem is the Phillips then I’ll have to get a new TV. The LG no longer listens to the remote and picture staggers during dark fast action – that’s why I started using the Phillips – it’s got a better picture!
I do appreciate all your help. I’ve been aware that my aerial, cable, TV, etc are all rather old but I didn’t really want to spend lots of money all at the same time just because my YouView box died.
Dana – 1 hour ago »
Looked up the transmitter – coverage is 99% for S and M for BBCA D3&4 BBCB HD, for SDN it is 56 and 84, for ARQA it’s 57 and 84, for ARQB it’s 61 and 82 and as for the COMs I don’t really watch anything on those so they don’t matter (it’s 14&63 and 12&60)).
OK I think it should be Ok with the booster in.
I will have trouble with doing anything with the Phillips because of its age and origin and I don’t have any idea how to update TV software anyway.
The instructions for updating the Philips (which include how to check what the current software versions is) are at https://www.download.p4c.philips.com/files/2/26pfl3606h_12/26pfl3606h_12_fin_eng.pdf?_ga=2.63336106.408881037.1591785072-1469935554.1591785072 Essentially they are download a zip file from Philips web site, extract the software update from the zip, copy to a USB memory stick, switch off the Philips, plug the USB stick into the TV and turn on the TV. None of that strikes me as impossibly difficult but if that is how it seems to you then maybe you could get a friend to help.
If the LG proves that the sound problem is the Phillips then I’ll have to get a new TV. I’ve been aware that my aerial, cable, TV, etc are all rather old but I didn’t really want to spend lots of money all at the same time just because my YouView box died.
I don’t think your problem has anything to do with the aerial and cabling and there may be a fix for the Philips.
I’ve downloaded the instructions for updating the Phillips. However, last night got picture freezing up though sound was ok. Checked the signal strength and it was 74%. I noticed that the channel was one that HUMAX support got me to re-tune manually to Ridge Hill. I’ve now found out where Ridge Hill is and there is very tall stand of poplars close to my house exactly in its direction! Just spoke to Humax support about it. They said problem most likely due to signal because problem is so intermittent and suggested I go back to an auto tune to see if pic stops freezing up. This time the guy was aware that signal could be too strong and re-tuning to Ridge Hill may have been to weaken it tho 74% should have been ok. He also suggested I try a new/different HDMI cable with the Phillips. So I’ll do those two before try update the Phillips software. I was told the best way to test the box was to go use it on somebody else’s aerial&TV – not much chance of that!
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