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Just getting a blank screen when Accessing my5 please fix asap.
Welcome to the forums.
Who are you asking to fix your problem? This is an independent forum for owners of Humax products. My5 has nothing to do with Humax, or this forum.
It may have something to do with your local broadband, as there are currently many more people than normal sitting at home streaming games and TV from the internet.
My5 has not been working on FVP4000T/5000T for quite some time. It has been raised a number of times, but there has been no solution.
Perhaps that’s because not enough people are flagging it up with Humax?
Had an online chat with Chris at Humax who says it is problem at the Channel 5 servers and have logged my complaint, he says not a lot Humax can do until Channel 5 sort it.
Then why does it work on other systems? Did he explain that to you?
He didn’t Trev, I felt I just got the generic response.
Trev – 1 hour ago »
Then why does it work on other systems? Did he explain that to you?
Because other systems connect directly to the main servers. FVP includes a search capability that finds content on both live and and IP delivered content. Thus you need a link from FVP servers to the streaming source.
This includes a backwards epg so clearly this needs to come from a different source. So far this works fine on Freesat G2 boxes.
However because it works on other kit means nothing.
I doubt Humax can do anything about this. It did work, now it does not so they have not broken it,
DaveE – 13 hours ago »
He didn’t Trev, I felt I just got the generic response.
Is that a euphemism for “fobbed off”?
I think you’re right there Trev.
Still trying to decide if it’s worth keeping, only had it for three weeks. I do still like the advantage of the three tuners but not happy about the flakey players. I don’t know if there’s much out there any better.
DaveE – 23 hours ago »
Had an online chat with Chris at Humax who says it is problem at the Channel 5 servers and have logged my complaint, he says not a lot Humax can do until Channel 5 sort it.
Please accept my apologies for picking a post by you. I’m wondering where those who want this issued fixed are also registering with Channel5 that they also have the issue.
Have you registered the issue with Channel 5?
The thread on this site which has the most comments on the My5 issue gives details of how to register with channel 5 that you have this issue.
https://myhumax.org/forum/topic/my5-problem/page/4#post-76208
I.e.
https://help.channel5.com/hc/en-gb/articles/360004653178-Problems-Using-My5-On-Humax-Devices
Hi Luke, sorry I didn’t mention I have also regested this with Channel 5 and they said my concern had been logged.
DaveE – 5 hours ago »
Still trying to decide if it’s worth keeping, only had it for three weeks. I do still like the advantage of the three tuners but not happy about the flakey players. I don’t know if there’s much out there any better.
Plenty of cheap plug in units that can give you all the catch up services. I can recommend a 4K firestick (even more so if you have a 4K capable TV). Costs about £30:00). Nothing else can match the box capability to record up to 4 channels at the same time (even 5 if from the same HD-Mux).
Cheers Graham, I have an old Firestick for an aging bedroom TV and I agree it’s great for the apps. I think I’ll stay with the 5000 for tuner option alone
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