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My FVP-5000T has developed an annoying fault overnight; I can no longer access any players or catch-up services. I get a requester saying I must agree to the Privacy terms and conditions but when I go to that page (from Settings -> General), it is a blank page (there is no text there other than the page title), which means I can’t agree to the T&Cs.
Humax support have advised I need to connect the box to my router using a cable rather than wifi. Before I do this (which will involve carting a spare TV downstairs and unplugging the Humax to move it to another room), has anyone had a similar issue? Will using ethernet resolve it?
Any advice would be appreciated.
Stedve
https://myhumax.org/forum/topic/cannot-reset-humax-fvp-5000t-policy-page-is-blank
Try clearing the cookies first but there may be something in that thread that helps.
Just had this happen to me. I was watching IPlayer, stopped it and made lunch, came back and the 5000T says the link between the router and the internet has gone and I should agree terms.
My internet is working fine both on my PC and tablet
Quote:Try clearing the cookies firstI have tried this but to no effect – I will look at the link you’ve provided.
Thanks.
I’ve finally got round to connecting using ethernet (and the Connections page shows I have a wired connection), but the Privacy screen is still blank, meaning I can’t agree to the T&Cs.
Does anyone have any other ideas?
Screengrabs attached …
[attachment=76821,1355] [attachment=76821,1356]
Try a reset to factory defaults (do not select the format option). This will not delete your recordings. It will delete your recording schedule.
grahamlthompson – 21 hours ago »
Try a reset to factory defaults (do not select the format option)…
As it happens, I have not had to do this. I came down this morning and the players/catch-up services are now available (and the Privacy page loads correctly). Not sure how it happened, but all is now working normally!
SteveH_UK – 1 hour ago »
grahamlthompson – 21 hours ago »
Try a reset to factory defaults (do not select the format option)…
As it happens, I have not had to do this. I came down this morning and the players/catch-up services are now available (and the Privacy page loads correctly). Not sure how it happened, but all is now working normally!
Patience is a virtue
The boxes are known to wake overnight to make housekeeping changes. If I had to guess this is likely to have been the fix.
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