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Hello everyone,
It has been a while since I had to post on here but yesterday both my HDR-1000S & HDR-1010S went squiffy losing all recordings. Co-incidence or something sinister?
Power disconnects and resetting to factory defaults of no help. All recordings lost.
The 1010S disc has been reformatted and will now record and pause TV OK.
The 1000S does not recognise it’s internal HDD so will not record/pause or allow reformatting. I have an external USB HDD handy so plugged this into the 1000S, after checking that it is in NTFS format, and bingo – the box recognised it and I was able to go to Settings and check available space – loads left!! Feeling slightly encouraged I attempted to record and pause : nothing doing either by pressing the R or ” buttons on the remote . I then tried a planned recording – the R appeared on the program listing but disappeared as soon as the program started – nothing in recordings. Attempting to pause TV gives a message about function not being available during time buffering. Can anyone shed some light on this please?
Many thanks.
The very occasional loss of recordings has been seen by many and one or a standby restarts can cure it. My theory is that it is related to the multi threaded boot process and the enumeration of the recordings either fails or takes a longish time to complete. When I have noticed it I have been trying to enter the recordings list immediately after boot when, I suspect, the construction of the list had not completed.
That would perhaps be what occurred with the HDR-1010S. The power cycle you tried needs to be at least 5 minutes to drain all capacitors, Much longer on HB units. Likewise a standby cycle.
The HDR-1000S had, for a period, a problem with a resistor on the motherboard failing prematurely causing the loss of SATA disk control. Humax were offering a fixed price repair for units outside of warranty. However I believe this is now an exchange.
This problem can occur and disappear for a period it then terminated with a fit a hard disk to record.
External USB hard disks can only be recorded to on HB units.
REPASSAC – 33 minutes ago »
The very occasional loss of recordings has been seen by many and one or a standby restarts can cure it. My theory is that it is related to the multi threaded boot process and the enumeration of the recordings either fails or takes a longish time to complete. When I have noticed it I have been trying to enter the recordings list immediately after boot when, I suspect, the construction of the list had not completed.
That would perhaps be what occurred with the HDR-1010S. The power cycle you tried needs to be at least 5 minutes to drain all capacitors, Much longer on HB units. Likewise a standby cycle.
The HDR-1000S had, for a period, a problem with a resistor on the motherboard failing prematurely causing the loss of SATA disk control. Humax were offering a fixed price repair for units outside of warranty. However I believe this is now an exchange.
This problem can occur and disappear for a period it then terminated with a fit a hard disk to record.
External USB hard disks can only be recorded to on HB units.
Many thanks for the most useful info. I have now contacted Humax Support and ditched the external HDD efforts.
I have just all recordings (8/1/19)and am unable to record or rewind. Mine is 1000S. I’m in touch with Humax and they have asked me to do a factory reset which I did – no help. Now asking me to reformat the hard drive, which I won’t do unless I really have to as I will lose all recordings. Having looked at forums it seems as if this could be the resistor motherboard issue, which some have had help with form Humax, or perhaps a HDMI or scart lead issue. Johnway you seem to be haveing the same problem, has Humax been any help?
If you look in system settings – storage – what does it say? Does it even see a hard disk?
Hi Repassac
It say connect a USB hard drive (HDD) to the box.
So that would suggest it can’t see the hard drive?
Judy
Tell support that and the reformat option is not available.
Hi again,
I have still yet to hear anything from Humax Support in response to my reporting this issue with my 2 boxes. How frustrating !!
JudyP – 41 minutes ago »
Hi Repassac
It say connect a USB hard drive (HDD) to the box.
So that would suggest it can’t see the hard drive?
Judy
We think that’s some redundant code that is used in the HBxxxx-S boxes that has found it’s way into the HDR-Boxes. As REpassac says HDR-xxxxS boxes can only record to an internal Sata hard drive.
johnway – 35 minutes ago »
Hi again,
I have still yet to hear anything from Humax Support in response to my reporting this issue with my 2 boxes. How frustrating !!
Phoning is the best way. It can be difficult via email to proceed via single questions and answers to go down an inverted tree logic diagram.
There responses via email are slow (if at all).
HI, I’ll do that Repassac, thanks. But what do you mean when you say the ‘reformat option is not available’?
I have told Humax support by email that I didn’t want to reformat the hard drive if this isn’t the problem (especially as it would mean I would lose all my recrodings).
Their reply is “Unfortunately, if the recording issues has not been resolved by the factory reset, then formatting the hard drive would be the next step.” They refuse to acknowledge that there is a recognised issue (I sent them links to various forums).
As yet I haven’t looked for the phone number
Thanks J
As the unit can’t see the hard drive – the reformat option will not be available so you can’t do that option.
They ask you to reformat as other problems (loss of buffer functions or corrupted harddisk) can be resolved by a reformat.
The message you saw in the storage menu makes it clear that the unit can no longer see the hard disk.
Tel: 0344 318 8800 (UK Customer Helpline)
Open: Lines open:
Monday to Friday 9:00am to 5:30pm (Excludes Bank Holidays)
Saturday 10:00am to 16:00
Sunday 11:00 am to 15:00
Oh yes, of course. Thanks for your help.
Just heard from Humax Support about my HDR-1000S issues : either the HDD or the software are faulty and the box cannot be fixed !! For a £56 charge they are offering an out of warranty exchange with a 6 month guarantee.
I find the not fixable statement somewhat confusing : if the HDD is at fault surely replacing it with a new drive would effect a fix ? On the other hand, if the software is at fault, then why have all other HDR-1000S out there not failed? Is there bad code in the software that is only triggered by some event or other perhaps? Maybe my box is suffering from both HDD & software issues?
Before shelling out for replacement parts or an exchange unit I am curious to know if I could test the hard drive (once removed) using my PC and which resistor on the motherboard is to blame for causing the known undetectable hard drive issue.
Thanks in advance for all advice.
johnway – 56 minutes ago »
Just heard from Humax Support about my HDR-1000S issues : either the HDD or the software are faulty and the box cannot be fixed !!
I suspect the problem is the motherboard.
For a £56 charge they are offering an out of warranty exchange with a 6 month guarantee.
Which is cheap compared to the refurbished Freesat boxes from Humax Direct.
I find the not fixable statement somewhat confusing : if the HDD is at fault surely replacing it with a new drive would effect a fix ?
True but Humax don’t repair boxes they prefer to exchange if within warranty.
On the other hand, if the software is at fault, then why have all other HDR-1000S out there not failed? Is there bad code in the software that is only triggered by some event or other perhaps? Maybe my box is suffering from both HDD & software issues?
It isn’t a software issue; some Humax support agents are not very clueful.
Before shelling out for replacement parts or an exchange unit I am curious to know if I could test the hard drive (once removed) using my PC
Get a USB to SATA adaptor and connect the drive and have a look at the SMART data. If you can read the SMART data and the reallocated sector count is small then the drive is probably OK. You won’t be able to look at the content on the drive without additional software.
and which resistor on the motherboard is to blame for causing the known undetectable hard drive issue.
I seem to recollect a long time ago somebody posted a picture of a resistor that had obviously got very hot. Have a careful look at the mother board and see if you can spot anything.
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