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Just purchased 5000T & picture freezes & signal keeps dropping out completely when using aerial loop through with power saving off. Aerial checked fine 100% quality, 77% strength. All connections ok & works fine with no issues when I remove loop through & power saving switched on & use an aerial splitter.
Contacted customer care & was told my signal is TOO GOOD & box can’t take it.
Didn’t seem bothered this was not explained anywhere in any advertising literature, online or in FAQ section of manual. Was told if I get a new box it would be the same? Advice please. Exchange or keep without using loop through? Thanks
Get a variable attenuator from eBay.
If you have another splitter, just stick that in line with your existing one for another 4dB attenuation.
Use the aerial splitter anyway, you can then switch power saving ON on the box and is an all round better solution.
If your original post was referring to the TV picture from its aerial, it would appear that the slight gain on the box’s feed-through is overloading it.
Regardless, just use the splitter, don’t worry about it and enjoy.
It’s all down to basic amplifier theory and history.
You can design a front end amplifier for a tuner that maximised the ability to hang on to a weak signal. Back in the analogue age with low power digital transmissions we used high gain antenna and amplifiers to get stable digital reception. Exactly what we wanted.
Then all the analogue transmission ceased and the now digital only tranmitters were able to increase the transmitted power without affecting the old analogue reception,
For most it made no difference. For those who had used the above to watch digital it meant that the sensitive tuners could no cope with the increased signal levels. The simple solution (and the best) was to simply remove any amplification.
Provided any existing amplification does not clip the signal peaks as Trev says simply reduce the signal level using a attenuator.
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