pjhughesuk – 7 hours ago  » 

FVP4000T totally non-responsive – on screen display just shows

Software Update

current Version new version

Software version Software version Unknown

System ID 90107D31 System ID Unknown

Loader Version UKTFAE 1.05 Loader Version Unknown

Downloading 00:00:00

Total Progress 0%

The system recovery is in progress due to serious problems

do not turn off the system

….and there it stays!

I think your best course of action would be to telephone Humax support and get their advice; please let us know what they say.

pjhughesuk – 2 hours ago  » 

Thanks for responses.

Switched off and isolated overnight, power on this morning and screen still has the same message. In effect the device is “bricked”.

Sent an email to Humax yesterday but no response yet.

Pete

Was your update over the air or did you do it yourself with a pen drive? If you haven’t tried already, you could try doing the update manually by downloading the firmware from the Humax support page (hopefully below).

https://uk.humaxdigital.com/support/?category_id=12&product_id=70&curr_page=sw_release

(EDIT: actually, ignore this post as you can only initiate it from a booted up box, which yours obviously isn’t. I thought I vaguely remembered a way to initiate a firmware update from turn on but I’m coming up blank at the moment.

Hopefully Humax will be in touch soon.)

pjhughesuk – 6 minutes ago  » 

I have just phoned and spoken to a nice Irish gentleman in Humax Support who clearly knows there is no solution as he immediately talked of sending out a replacement on Monday!

That may not be the best way for you to get a replacement. For one reason the replacement is likely to be a refurbished unit. If you bought new and recently you may be able to do better than that.

When did you buy it and who from?

Did you buy the box from Humax or another retailer?

Was it bought new or refurbished?

The Humax warranty is for 1 year for a refurbished unit, and 2 years for a new unit.

If you bought it from another retailer then your consumer rights contract would be with the retailer not the manufacturer. If you bought it from another retailer did you get their go ahead for you to go direct to Humax? Unfortunately in UK consumer law this does matter. Going to a third party, even if they are the manufacturer, can invalidate your consumer rights with the seller.

If your consumer rights have not been forfeited and the repair/replacement is also faulty then you may have the right to reject the second replacement unit as faulty and get money back from the retailer under those consumer rights.

See the ‘Repair or replace’ section of

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

pjhughesuk – 1 hour ago  » 

…………….

Made me wonder just how many examples of this failure there may have been?

Ho hum!

Pete

Yours is the first I have seen.

Failure with a code is seen from time to time due to faulty downloads, wrong system code etc. These don’t brick the unit and are the loader refusing to apply faulty firmware.