I have just bought a secondhand Foxsat HDR for my elderly neighbour. It had not been ‘factory reset’ so I deleted a few recorded progs. I then installed it for him, but could not get the machine to accept his postcode.

I then thought ‘factory reset’ which we did. But then it was quite some time before we got it going again (had to disconnect inputs, then switch off/on).

Anyway, Chris was reasonably happy. I then got a report that while on the guide the display would freeze after moving 3 or 3 spaces (right or down or up). The box then had to be switched off / on before it would work again .

I went over today to check out one or two suggestions that I had read might work.

Immediate problem. The box is set at software version 1.00.13 — so I tried to update. But it said ‘no update is possible’.

So that possibility shot down in flames.

Then tried ‘SCHEDULE’ button + RED and that would not work either.

Could this be a problem regarding his inputs from the dish? Two leads are connected but I have not checked whether his LNB has more than one output. He has 4 leads coming into his house but that’s not to say his dish installer (years ago) didn’t just bring down 4 leads ‘for the future’. When searching for a freesat tune, it says tuner 2 zero strength and zero quality.