Cannot access on demand Forum › Forums › Freesat HD › HB 1000S, 1100S › Cannot access on demand Tagged: not supported file format, on demand This topic has 5 replies, 4 voices, and was last updated 8 years, 4 months ago by Anonymous. Viewing 6 posts - 1 through 6 (of 6 total) Author Posts July 22, 2017 at 9:29 pm #19118 AnonymousInactive On demand has not loaded for a few days. I went onto ‘help and info’ and tried to access ‘internet connection’ but a message came up stating ‘not supported file format’. Any suggestions would be appreciated. July 23, 2017 at 3:04 pm #79472 grahamlthompsonParticipant How is your box connected to your router ? If Wireless can you run a temporary cable to your router network switch ? July 26, 2017 at 8:53 pm #79473 AnonymousInactive grahamlthompson – 3 days ago » How is your box connected to your router ? If Wireless can you run a temporary cable to your router network switch ? Yes it is connected to the router July 27, 2017 at 6:11 am #79475 AnonymousInactive Try restarting the router and when the reboot is finished, restart the HB-1000S. Then check the HB-1000S has acquired an IP address. July 27, 2017 at 9:29 am #79476 Martin LiddleParticipant malteser – 12 hours ago » grahamlthompson – 3 days ago » How is your box connected to your router ? If Wireless can you run a temporary cable to your router network switch ? Yes it is connected to the router The question asked was HOW is the box connected to the router? July 29, 2017 at 6:00 pm #79477 AnonymousInactive Restarting the router worked. Thank you Author Posts Viewing 6 posts - 1 through 6 (of 6 total) You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In