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The unit was bought on 05 Jun and the software updated before it had any significant use. Now, some four weeks in, I have had three random reboots in the last ten days.
Strangely, the second reboot needed the power cycling before the remote would work at all. The third, and most recent, needed the power recycling to get the Freeview Play button to work (all other functions were OK).
I’ve seen there were lots of reboot problems with the previous software but reports seem to have ceased since the Apr release of the latest software.
Am I alone in experiencing these issues?
Barring some advice here, my next step will be either a factory reset (without HDD format) or a call to Tesco Direct for a replacement.
Thanks in advance for any assistance rendered.
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Cannot remember the last time either of my units randomly rebooted.
I would try a factory reset.
Just me then.
Decided to replace the box.
An update:
The new box arrived 05 Jul. First random reboot happened last night 14 Jul 2017. Once again remote completely dead until power cycled.
Apart for downloading new software during initial set up I’ve done nothing to the set up but add a list of favourite channels.
This morning I did a Factory reset without formatting HDD. Lets see what happens now.
Not happy.
First random reboot after factory reset. It lasted one week. Thankfully remote working as normal.
Still not happy.
Long term sequence:
[list][*]05 Jul – second new box[/*]
[*]14 Jul – auto reboot[/*]
[*]15 Jul – factory reset[/*]
[*]21 Jul – auto reboot[/*]
[*]17 Sep – auto reboot[/*]
[*]18 Nov – auto reboot[/*][/list]
So it looks like it happens every 8 weeks. Last three reboots have at least resulted in a remote that works. First one didn’t.
This is less than ideal and annoying. Any clues or fixes?
Not had a single reboot with my 4000 even when it was on the very early software, its seems very stable with great picture quality. Could it be a signal issue?
I used to have the original RM-L03 which was a nasty cheap thing that packed up quite quickly, Humax then sent me the later RM-L08 which is much better, but the 4000 is still slow to respond to its commands. I press the guide button, count to 3 and it appears!
The reboot problem hasn’t gone away.
My 4000T (bought in early 2016) still does the occasional reboot but I don’t report it on here any more as I’ve just learnt to live with it like some of the other shortcomings of the current box / software.
Can’t help feeling that Humax seem to have totally abandoned the 4000T user base for software updates now the 5000T is out…..
giverny – 7 hours ago »
… Can’t help feeling that Humax seem to have totally abandoned the 4000T user base for software updates now the 5000T is out…..
From what I can see there is no convincing reason for me to ‘upgrade’ my 4000 to the 5000, it still seems to be dogged with a slow and clunky interface albeit with a slighty different recording list. I am waiting to see a hands on user review on YouTube, but as yet there are not any listed.
I’m also suffering random reboots or freezes on the latest firmware – usually I’m watching i-player,or one of the other internet based services, but not always – last night was live tv.
I feel your pain vexilla (!)
Another random reboot today.
Powered on from standby, 10 seconds later box rebooted by itself. After reboot would only respond to mute & volume up/down nothing else.
Had to turn off power and back on to get working properly.
I cannot really help with stopping this happening, but I will add a +1 to it happening on my unit (a 2Tb model) too. It seems random – goes for months without happening but then can occur a couple of times within a day.
The unit also seems to randomly delete recordings – they clearly are in the list, then a day or two later you notice they are gone.
I consider the device only just about fit for the job. If there were other Freeview Play PVRs with three tuners out there with a better UI and more reliable software I would get one in a heartbeat. The list of “Apps” is hardly worth it (my Smart TV has a better list, as does Amazon Fire stick and NowTV device), so a simple PVR with three tuners would be do if it had a good, reliable UI.
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