TV Guide App

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  • April 20, 2017 at 6:56 am #18949
    Anonymous
    Inactive

    I recently purchased a Humax FVP4000 and downloaded the TV Guide and TV Live apps. Initially the guide recording worked but only up to two days in advance and no series recordings. For the last few days the app says no program information both via the guide and TV Live. I have submitted two emails to Humax support but they appear to not reply to emails. Any info appreciated

    April 20, 2017 at 7:40 am #78535
    Barry
    Moderator

    Welcome to our Forum :-)

    The H3 guide is also blank at the moment, Humax Towers advise server issue, so probably the same for the apps, I’ll check.

    April 20, 2017 at 7:57 am #78536
    Anonymous
    Inactive

    Thanks for your reply Barry

    April 20, 2017 at 2:42 pm #78537
    Barry
    Moderator

    Update….this problem is affecting all programme information for mobile apps, website from PC and H3 Live TV.

    It has been escalated to Humax HQ and they are investigating the issue.

    April 20, 2017 at 3:24 pm #78538
    Anonymous
    Inactive

    Thanks Barry I will just keep checking & look for updates from youself

    April 21, 2017 at 6:20 pm #78539
    Anonymous
    Inactive

    TV Guide now appears to be working and up to one week in advance but still no series record. FYI :-)

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