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Since Freeview introduced Quest red on channel 38 we have been unable to get reception on channels 38 and several others. We have repeatedly retuned both automatically and manually and also tried retuning channels and frequencies. Have also tried retuning without the aerial to clear the memory and done a factory default settings – all to no avail. Any suggestions any one ??
Malnmag – 38 minutes ago »
Since Freeview introduced Quest red on channel 38 we have been unable to get reception on channels 38 and several others.
So what dies the coverage checker at http://www.digitaluk.co.uk/operations/about_the_coverage_checker say about your likely reception for the ARQ A multiplex? What transmitter are you receiving from?
Hi Martin, thanks for the reply, sorry about the delay . My recommended transmitter is Sutton Coldfield but I have always been set up for Waltham (as are all houses in the Close). We have an older TV in the bedroom which is on the same aerial and that is receiving all channels fine.
Malnmag – 2 hours ago »
Hi Martin, thanks for the reply, sorry about the delay . My recommended transmitter is Sutton Coldfield but I have always been set up for Waltham (as are all houses in the Close).
So when you are doing a manual tune what multiplex channel numbers are you using?
Hi Martin, I looked a the Waltham transmitter website and obtained the freeview channel Nos. which were listed there. The channel nos. are: 26, 29, 31, 37, 49, 54, 56, 57 & 58. Apparently these channels are transmitted on the following Max’s: BBCA, D3+4, BBCB, SDN, ARQA and ARQB. I have also searched using the Mux frequencies. Not all come up as having programs but the Mux’s containing the bad poor reception ones do seem like to load. However, when you select the channel the program is listed as there but unwatchable owing to poor reception.
Malnmag – 5 hours ago »
I looked a the Waltham transmitter website and obtained the freeview channel Nos. which were listed there. The channel nos. are: 26, 29, 31, 37, 49, 54, 56, 57 & 58.
Those channels are correct. If you tune to BBC1 SD what is the signal strength and quality reported by the Humax? and also when tuned to BBC1 HD?
Hi Martin, have just checked BBC1 (Ch 49) and the signal strength is 76%, Quality is 100%.
BBC1 HD (Ch 58) and the signal strength is 78%, Quality is 100%.
Malnmag – 35 minutes ago »
have just checked BBC1 (Ch 49) and the signal strength is 76%, Quality is 100%.
BBC1 HD (Ch 58) and the signal strength is 78%, Quality is 100%.
Those values are good. Not sure what is going on. Is it possible to temporarily connect the Humax to the bedroom aerial and see if it will find the ARQ A multiplex? If it will then you need to look carefully at the other aerial cable looking for kinks, badly made joints or water ingress; if it won’t then I am struggling for further ideas.
Malnmag – 1 hour ago »
Hi Martin, have just checked BBC1 (Ch 49) and the signal strength is 76%, Quality is 100%.
BBC1 HD (Ch 58) and the signal strength is 78%, Quality is 100%.
Presumably you did check that your Quest Red picture is coming from Waltham (Ch 56) by looking at its signal strength page?
Hi Martin & Luke, thanks for your continued interest. Yes Luke I have checked the signal strength of Ch 56 and it is: Strength 71%. Quality 100%.
However, there are several of the listed channels that I cannot watch owing to poor reception. Having listed the dodgy channels I find that they are all transmitted from the COM5 / ArqA mux. The question is, where do I go from here?
Malnmag – 57 minutes ago »
Hi Martin & Luke, thanks for your continued interest. Yes Luke I have checked the signal strength of Ch 56 and it is: Strength 71%. Quality 100%.
I was asking if you knew for certain that you are tuned to CH 56 for Quest Red. That is very different to knowing what the signal strnegth is for 56.
If you are watching Quest Red then when you first go into the signal strength screen it will confirm which UHF chanel you are tuned into for Quest Red.
If you tune in to Quest Red and press OK on your remote, a channel list should appear on the left of the screen. Press i+. The popup window shows the UHF channel number on the line above the blue OK button. If it doesn’t start Ch56 you are not tuned into Waltham.(Exit button clears the window from the screen).
Have you checked to see whether you have a duplicate Quest Red that is watchable somewhere above 800 in the channel list?
Hi all, thanks to all who tried to help. I decided to take the unit back to Currys as it was only 3 months old. I explained the problem and left it with them for repair. They rang me to collect it after a couple of days. They said they had found nothing wrong with the unit and it was working fine. I was sceptical but I took it home, connected it up and lo and behold it is working fine, receiving all channels as before. So, thanks again all for your help.
weirdly, in London, i’m having a similar problem since automatic retune after 2nd aug 2017 channel changes. (i’m on a humax 4000T but saw this thread so thought i’d hop on)
noticed it first when i had ‘no signal or aerial disconnected’ message on Sky News. then realised this was affecting all ARQ-A channels.
i used the coverage predictor and where i live, should all be very good. most other muxes are coming though 100/100, although SDN only showing 70/100.
the weird bit, is that while hopping around checking signal strengths etc, there was sudden;y an improvement to 70/100 for a while and getting good reception.
however, later on it went down to 72/80 and started breaking up.
as signal on all other muxes is decent to very good, it’s hard to believe it’s an aerial problem (we’re on a shared council aerial), and pre this latest tuning, stations like sky news and dave (also on ARQ A) were fine, so def seems to be related to this retune.
anyone got any suggestions/ideas?
rikki – 15 hours ago »
noticed it first when i had ‘no signal or aerial disconnected’ message on Sky News. then realised this was affecting all ARQ-A channels.
i used the coverage predictor and where i live, should all be very good. most other muxes are coming though 100/100, although SDN only showing 70/100.
If by 100/100 you mean a 100% signal strength as reported by the Humax then the most likely explanation is that your signal strength is too high. As it is a communal aerial then the easiest fix would be to put a variable attenuator in the aerial cabling.
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