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Thank you Humax!
Recently my four year old HDR-1000S started to play up by denying that I had any recordings despite the fact that the Hardrive was fifty per cent full.
I called Humax support where I was answered immediately from a UK based call centre by a friendly agent who talked me through a few options which were to no avail. He advised me that I could have the box repaired for £26. He arranged for the box to be collected and returned free of charge.
DPD arrived to collect the box with a sealed crate which had plenty bubble wrap inside. I still had the original box including all the packaging material. My HDR-1000S was returned today by DPD safely packaged in the original box.
All is now back to normal and I am a happy man.
Many thanks to Humax for a superb service. So refreshing to see that there is a manufacturer who really takes care of it’s customers.
What have they actually done to the box – have they supplied an invoice with the work carried out?
It could just have been the usual no recordings present, pull the plug, wait a few minutes, reboot, wait another couple of minutes and hey presto – recordings have returned issue – cost? nothing.
Mine does this maybe once every 6 months or so.
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