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Help!
Ive had my Youview dtrT2000 for over a year and its worked fine but last night it now suddenly says “no signal”, It powers up ok and I think it was recording ok lastnight (I could hear it humming slightly when it was set to record)
I have tried the following:
Unplugging at the mains and leaving off for a while before plugging back in
Ive tried a different hdmi cable
ive tried a different hdmi cable in a different port on the tv
Tried a scart lead instead of hdmi
Have tested aerial direct into back of tv – works fine.
I don’t know what else to try – help!!
(I have lots of recordings that I really don’t want to lose)
I take it the box is out of warranty ? If so try disconnecting the hard drive to see if the box then boots up to display live TV.
Welcome to our forum by the way
Thanks!
….im not sure re warranty, I think ive had It about 18mths but I cannot find the box/manual or receipt anywhere, typical
Hmmm, disconnect the hard drive? ….and how do I do that?! (im not remotely practical or technical minded!!)
teeward – 2 minutes ago »
Thanks!
….im not sure re warranty, I think ive had It about 18mths but I cannot find the box/manual or receipt anywhere, typical
Hmmm, disconnect the hard drive? ….and how do I do that?! (im not remotely practical or technical minded!!)
New Humax kit registered with Humax carries a 2 yr warranty. Phone them and ask if have a registered warranty. To disconnect the hard drive you have to remove the case lid which means breaking the warranty seal. The hard drive should be very obvious, most likely mounted in a carrier that is secured with 4 screws. I don’t have your box but I do have two HDR-FOX-T2’s.
Typical 3.5″ sata hard disk.
The drive enclosure should be connected to the motherboard with two obvious plug in connectors (power and data) one usually secured with a clip you press in to disconnect. Remove both. You can try booting with the lid off but keep your fingers out of the box as it has unshielded mains connections, or pop the lid back on. Fortunately replacing the hard disk in Humax pvrs is very simple. It might be possible to recover the programme content if the hard disk is what is stopping the box booting. Bit late now, you could have saved your recordings to a usb drive (I am assuming it’s like a HDR-FOX-T2 in that you can copy all recordings to usb, SD ones are decrypted on copying, HD ones aren’t, but as they are going to be played back on the same box that doesn’t matter.
It might not be the hard disk it could be the tuner module has packed up. Other members might have changed a tuner unit and possibly could help.
Welcome to our Forum
I have moved this thread to the correct area – YouView.
1. Try a restart – touch and keep touching the power button on front of unit for 8 seconds, unit should then restart.
If that fails the next thing to try would be a maintenance mode reset see:
https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode
Failing that:
If this is a retail unit can you remember if you registered it with Humax for the extended 2 year warranty?
Err, yep that sounds far to technical for me!! Will ring them tomoro to see if im in warranty or not, im probably a day out of it!!
Barry – 15 minutes ago »
Welcome to our Forum
I have moved this thread to the correct area – YouView.
1. Try a restart – touch and keep touching the power button on front of unit for 8 seconds, unit should then restart.
If that fails the next thing to try would be a maintenance mode reset see:
https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode
Failing that:
If this is a retail unit can you remember if you registered it with Humax for the extended 2 year warranty?
ok ive tried a restart, its wirring but nothing happening on screen apart from the no signal message.
gonna try a maintenance thing, which option do I choose? factory reset with keep programmes? …and what is the navigation button?? I only have a small power button in corner and round thing in the middle that lights up – is that it?! sorry, im really not very techy!
No need to apologise, we all have to learn
Factory reset, Keep programmes.
The ’round thing in the middle that lights up’ is the Navigation button.
Sorry for the interuption but I’m slightly confused by this discussion concentrating just on the DTR-T2000.
How do we know that the aerial and its leads or any mastamp are still working?
Luke – 58 seconds ago »
Sorry for the interuption but I’m slightly confused by this discussion concentrating just on the DTR-T2000.
How do we know that the aerial and its leads or any mastamps are still working?
The OP said he had transferred his aerial to the TV directly and was able to watch Freeview channels.
Quote:Have tested aerial direct into back of tv – works fine.
teeward – 3 hours ago »
Barry – 15 minutes ago »
Welcome to our Forum
I have moved this thread to the correct area – YouView.
1. Try a restart – touch and keep touching the power button on front of unit for 8 seconds, unit should then restart.
If that fails the next thing to try would be a maintenance mode reset see:
https://support.youview.com/youview-box/box-and-remote/using-maintenance-mode
Failing that:
If this is a retail unit can you remember if you registered it with Humax for the extended 2 year warranty?
ok ive tried a restart, its wirring but nothing happening on screen apart from the no signal message.
gonna try a maintenance thing, which option do I choose? factory reset with keep programmes? …and what is the navigation button?? I only have a small power button in corner and round thing in the middle that lights up – is that it?! sorry, im really not very techy!
Ok so I cant even get it to go into maintenance mode
im doing exactly what the instructions say, holding the down navigation button for however many seconds but its not bringing anything up on the tv screen other than the “no signal” The navigation button lights up bright and I can hear it “wirring” inside the unit but that’s it! Then after a while the light button dims.
Is it the end of the road for me and my youview box?!
Luke – 3 hours ago »
Sorry for the interuption but I’m slightly confused by this discussion concentrating just on the DTR-T2000.
How do we know that the aerial and its leads or any mastamp are still working?
I tried the aerial into tv and its fine, all channels ok. Also tried a different hdmi cable and port.
Cant even get it into maintenance mode
I suspect on reflection the ‘no signal’ message is being originated by the TV.
Do you have any other devices connected to the TV, and are they working OK?
Barry – 54 minutes ago »
I suspect on reflection the ‘no signal’ message is being originated by the TV.
Do you have any other devices connected to the TV, and are they working OK?
You star!! …..I had a DVD player in the other hdmi port which I’ve just tried & that too said No signal!!. I’d tried the T2000 in the other port this morning but it didn’t occur to me that it could be the ports on my tv not working. I’d also tried a scart lead this morning but what I hadn’t noticed was that that scart lead had some bent pins so I’ve just tried another scart lead & hey presto, it works!!! Yey! …..although I’m guessing my tv is on its way out & there’s no way to fix the hdmi input. I’ll just have to put up with the not so good picture quality on the scart lead for now, at least it’s working!! Thanks for your help!
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