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My HB1000s has decided that it doesn’t want to boot up anymore. When I turn it on (by plugging it in (the remote doesn’t seem to make it turn on just now) I get the Freesat logo come up and then the screen goes blank as usual – but then instead of progressing I just get the same Freesat logo reappear. I have tried updating the firmware in case it was a corrupted firmware but when I install it I notice that the current firmware details are populated but the new firmware details are not. Despite that it installs OK (so it says!) and then when I go to restart to complete the installation I just get back to where I started
Does this sound familiar to anyone and is there a solution or has the box just given up forever?!
Many thanks in advance,
Be aware that if the power is disconnected then the first time the unit is powered up it will start to set it’s clock, and power down into standby.
It takes about 5 mins to fully enter standby, I suggest you leave it for that time and then try to wake it using the remote or front panel button.
Also check that the LNB is correctly connected.
Thanks for that Repassac. The same happened to me and as I posted elsewhere. I got a bit panicky thinking it had given up the ghost. To be honest I am starting to want to reconnect my Foxsat HD box and sod the Demand service. The quality doesn’t seem the same.
patsy – 56 minutes ago »
Thanks for that Repassac. The same happened to me and as I posted elsewhere. I got a bit panicky thinking it had given up the ghost. To be honest I am starting to want to reconnect my Foxsat HD box and sod the Demand service. The quality doesn’t seem the same.
Iplayer on the Foxsat boxes does not work anymore.
Thank for the suggestion REPASSAC – I’ll give it a try when I get home tonight. I did have the LNB, TV and the Ethernet all plugged in after the firmware update. Is it normal that the new firmware details aren’t populated on the right hand side of the screen when I did the USB update then? I had thought that if the box was completely cooked that it wouldn’t even be able to do the update and when that started loading and installing I assumed it would work OK so I was gutted to find that it still seemed to be stuck in the bootloop!
The firmware details shown depend on the update method. An OTA update shows the updated firmware. USB updates show the old firmware.
OK – yes it was the USB method I was using as I wondered if I mine had become corrupted. I’ll try powering up and then leaving in stanby as you suggested tonight (I replaced the box with an old one so I could use the TV) and see if it works.
Thanks again for your time, much appreciated.
So unfortunately that didn’t change anything for me – The standby light never comes on and if I restart manually it’s still stuck in the same bootloop
Are there any other manipulations I can try please?
Not a lot of possibilities left, It could be a problem with the power supply or the unit.
I would try starting without LNB just to see if any different.
This is the first post I remember seeing of a HB-1000S with problems.
OK so I managed to borrow a power supply from a
mate who also has a hb1000s and that didn’t make any difference 😥 When you say it might be the unit – is there anything that it might be that is repairable or do you think I’m better just replacing it?
Tnx
Try disconnecting everything except power and TV (No LNB, Internet, Hard-drive) and try and get it to wake. If no luck do a Power cycle, leave 5 mins, and then try and bring out of standby.
If that’s fails off to the recycling centre with it (unless it is in warranty?). Have seen very few posts from HB-1000S owners, so I guess you are unlucky.
Hi It’s a while since this situation being commented on but this evening I tuned into Freesat and my picture stuck on 981 red button for the snooker. Wouldn’t budge. So I turned off my TV set and HB1000S but got nothing for a good ten minutes. Tried to restart numerous times. Remembered this post and assume that I didn’t wait the good five minutes to restart. Eventually all was fine. Has my being on the red button possibly affected the box.
pc’s, laptops, phones etc. if left on 24/7 and/or in standby will get slower and slower and freeze/hang thus needing a reboot. The same goes for set top boxes (stb).
Switching it off into standby doesn’t help, it needs to be physically restarted, i.e into standby, wait for disk activity to stop if applicable then power off at socket or unplug, wait 10 – 30 seconds and restart for a proper reboot.
This will happen from time to time, more often when using red button and catch-up and more often when the stb has a hard drive. Nothing at all to worry about it’s just one of those things and no need to change how you use the box.
I’ve not noticed needing to reboot our hb1000s, but we do get power cuts from time to time which act as a reboot. If you notice the box getting sluggish it’d make sense to reboot it at a convenient time to restore normal performance.
Damian, Thanks for that.
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