- This topic has 12 replies, 2 voices, and was last updated 9 years, 4 months ago by
.
-
Posts
-
the display shows ‘starting’ and that’s as far as it goes. The remote doesn’t move it or turn the machine off – I’ve had to unplug from the mains and I’ve no idea what to do next – I am in no way technical minded!
Hello Graham, thank you for the reply and welcome. Yes I have unplugged all the wires etc and turned on again just now but still stuck at the ‘starting’ display. Any more suggestions?
Yorky – 8 minutes ago »
Hello Graham, thank you for the reply and welcome. Yes I have unplugged all the wires etc and turned on again just now but still stuck at the ‘starting’ display. Any more suggestions?
How old is the unit ? If out of warranty do you have a friend that could try disconnecting the hard drive (it’s very easy) to see if the box will then boot ?
Thanks Graham The box is just under 2 years old. I don’t know anyone that could disconnect the hard drive but as you say it’s easy could you talk me through what to do and I’ll have a go although as said previously I am not in the least technical and being a female am from ‘Venus’!
Yorky – 3 hours ago »
Thanks Graham The box is just under 2 years old. I don’t know anyone that could disconnect the hard drive but as you say it’s easy could you talk me through what to do and I’ll have a go although as said previously I am not in the least technical and being a female am from ‘Venus’!
If you registered the box with Humax, it will have a 2yr warranty. Contact them by phone and describe your issue.
When I purchased the new TV in Nov 14 I was sold the Humax box at the same time. Unfortunately although the receipt shows the purchase of the TV is doesn’t show the Humax so I have to presume that I didn’t register it even though I did register the TV.
Yorky – 48 minutes ago »
When I purchased the new TV in Nov 14 I was sold the Humax box at the same time. Unfortunately although the receipt shows the purchase of the TV is doesn’t show the Humax so I have to presume that I didn’t register it even though I did register the TV.
If you ring Humax they will be able to tell you if you registered the purchase. To get into the box you will have to break the security seal and invalidate any warranty you may have. Disconnecting the hard drive may or may not allow the box to boot. If it boots without the drive a new hard drive should get it working again. It should have come with a card you can send to Humax or you could have registered it on the internet.
Thanks Graham, I have emailed them as I am in France. A long story but when I bought the TV & Humax box as suggested by the retailer, the store set everything up for me so that all I had to do was get on the ferry and collect it. It wasn’t until I got home that I realised I didn’t have an invoice so I got onto the shop who emailed an invoice but it did not include the Humax purchase which I hadn’t noticed. I was not given a registration card otherwise I certainly would have registered it.
However, I do still have the email correspondence where the retailer states he has got the box for me, the price etc and that he would register the TV for me (although does not mention registering the Humax) and my reponse telling him that payment had been sent electronically. However I realise that this is not the same as actually registering it.
So I will probably break the seal and if I need a new drive then I may just take the view ‘c’est la vie’ and get a new Sky box instead. I do have an old Sky box but it is not HD and is why the store recommended a new HD box to go with the TV.
You do realise that a Sky-HD box will not record unless you have a subscription ? You cannot subscribe to Sky from an address not in the UK.
Basically it becomes a single tuner non recording set top box.
By the way I should say thanks for all the info. Yes, I do know and only want access to UK TV – I’m not that bothered about recording programmes although I did record the Harry Potters at Christmas!! – I am a very basic TV watcher! The only reason I went with buying the Humax was because the guy in the store said there’s no point having a HD TV and using the old non HD sky box. So I bowed to his knowledge and parted with my 220 ££££s. Maybe I should have been content with not recording programmes and carry on using it as a set top box and that way I may still have a TV to watch.
Yorky – 3 minutes ago »
By the way I should say thanks for all the info. Yes, I do know and only want access to UK TV – I’m not that bothered about recording programmes although I did record the Harry Potters at Christmas!! – I am a very basic TV watcher! The only reason I went with buying the Humax was because the guy in the store said there’s no point having a HD TV and using the old non HD sky box. So I bowed to his knowledge and parted with my 220 ££££s. Maybe I should have been content with not recording programmes and carry on using it as a set top box and that way I may still have a TV to watch.
Why don’t you buy a HB1000S, it’s a single tuner box Freesat box that can record if you connect a usb drive to it ?
Disconnecting the hard drive may just do that (convert to non recording set top box). The case screws are under the stick on feet. The hard drive is pretty obvious, just disconnect the two connectors (data and power).
http://www.humaxdirect.co.uk/refurbished/hb-1000s-94e552.html
Thanks again. I shall have a go at disconnecting the hard drive over the weekend.
- You must be logged in to reply to this topic.