Unable to load an iPlayer programme.

Forum › Forums › Freesat HD › HDR 1000, 1010, 1100S › Unable to load an iPlayer programme.

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 11, 2016 at 9:54 pm #17585
    Anonymous
    Inactive

    Hi,

    After selecting an iPlayer programme to play, there is a long delay then a message box stating “Something went wrong – try again later”. I think the error is 02001.

    I get the problem both on wireless and Ethernet connection.

    We have recently upgraded to Talk Talk fibre (from Talk Talk adsl), but as we rarely use the iPlayer I am not sure I it likely to be the cause.

    Spoke to FreeSat and they said that as I can use ITV player OK, it must be a BBC delivery issue and nothing to do with FreeSat.

    Any suggestions would be appreciated.

    January 12, 2016 at 12:23 pm #67937
    Anonymous
    Inactive

    Tried a reset? Which programme. Was it from backwards epg or app?

    January 12, 2016 at 12:31 pm #67938
    Anonymous
    Inactive

    Hi Bughtlin,

    When you say a reset, do you mean power off / on, or factory reset?

    Have power cycled the box but not done a factory reset as we still have some recorded progs to watch.

    It will not play any past prog on iPlayer.

    Fails when driven backwards on epg, On Demand in menu and I think also when driven by the app.

    I do have a WDTV box connected to the same router and that plays progs on iPlayer fine.

    Thanks,

    Ken

    January 12, 2016 at 12:42 pm #67939
    grahamlthompson
    Participant

    Ken Long – 6 minutes ago  » 

    Hi Bughtlin,

    When you say a reset, do you mean power off / on, or factory reset?

    Have power cycled the box but not done a factory reset as we still have some recorded progs to watch.

    It will not play any past prog on iPlayer.

    Fails when driven backwards on epg, On Demand in menu and I think also when driven by the app.

    I do have a WDTV box connected to the same router and that plays progs on iPlayer fine.

    Thanks,

    Ken

    A reset won’t affect your existing recordings, just the recording schedule. I can check (after better half has finished watching Bargain Hunt) that iplayer is still working.

    Did you try both the backwards epg and via the On Demand option ?

    January 12, 2016 at 12:43 pm #67940
    Barry
    Moderator

    Just tried on a HS 1000S and iplayer is working, tried 3 programmes all without issue.

    January 12, 2016 at 12:49 pm #67941
    Anonymous
    Inactive

    Is the hard disk detected OK?

    January 12, 2016 at 1:23 pm #67942
    grahamlthompson
    Participant

    Iplayer working OK for me (back epg earlier today). Seems likely to be network related. Perhaps a call to Talk Talk customer support would help.

    January 12, 2016 at 1:26 pm #67943
    Anonymous
    Inactive

    See here…

    http://community.talktalk.co.uk/t5/TalkTalk-TV-all-other/I-can-only-watch-ITV-Player-on-my-new-Youview-box-BBC-Player/td-p/1611792

    January 12, 2016 at 11:04 pm #67944
    Anonymous
    Inactive

    Hi,

    I have followed the above link instructions (turning off router and Humax, turning on router, waiting for Internet then turning on Humax) – Still does not work! Just the circle going round followed by the something went wrong message.

    In case it matters, the Humax box is an 1100s, not a 1000 as I think I mentioned earlier.

    Think I will have to try a factory reset and let you know.

    January 13, 2016 at 12:03 am #67945
    Barry
    Moderator

    I checked out a HDR 1010S and 1100S and it is working ok for me.

    Factory reset would appear to be your best option.

    January 14, 2016 at 1:13 pm #67946
    Anonymous
    Inactive

    Hi,

    The Factory Reset resolved this problem.

    Many thanks,

    January 14, 2016 at 3:32 pm #67947
    Barry
    Moderator

    Good news, thank you for the update.

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