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The remote is working, the blue light is on, but it will neither turn off or allow us to view anything. How do we restore it? We have had it exactly one week!
Hi, have you tried turning it off at the mains plug for a couple of Minutes. this sometimes works if the box is frozen. If that don’t work try leaving it unplugged over night.
We’ve turned it off several times, but still not working, even had to disconnect the ariel as the tv didn’t have a signal either! Think I’m taking it back tomorrow.
Yes if have already done this, them the box must be faulty. I would take it back.
Myopicwitch – 56 minutes ago »
The remote is working, the blue light is on, but it will neither turn off or allow us to view anything. How do we restore it? We have had it exactly one week!
Welcome to our Forum
Is the correct input selected on the TV?
Do the buttons on the unit work?
Yes all set up correctly, been working well till we turned it on tonight. The remote lights up but it’s not doing anything, tried the buttons on the unit but they’re not working either. We’ve boxed it back up and I’ll return it to the shop tomorrow.
Our one has done this a couple of times now, always when the box is recording something.
Happened again Thusrday eve this week.
Hopefully Humax are looking at these forums (they would be bloody stupid if they weren’t) and will fix this problem in the next firmware update.
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