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Hello
This is my first use of the Forum, so I hope I have given enough information for someone to offer some advice on how to solve, or at least explain, my problem. I have had a look around this Forum, and others, but couldn’t see any posts that looked to be similar to my problem.
I have a Humax HDR-1000S; software version 2.02.46; updated 20 JUL 2015; in Freesat mode. It has been in use for a couple of years without any problem until about a week ago, when I found that a couple of recordings that I had set did not work. On checking, I found that there was no reception on those two channels, which had certainly been working before.
I tried re-tuning but found that they, along with quite a number of other channels, were no longer being received. For instance, no reception of BBC2 HD, ITV, BBC THREE, ITV2 and E4 among others, but ITV+1 and ITV2+1 are received. The message “The receiver is not receiving a signal or the signal is too weak” is shown on screen for the channels with no reception.The signal comes from a communal dish on top of a block of flats, with two feeds, both connected to the box and both of which appear to work.
On messing around with the cables at the back of the box, I found that only the input to SAT IN 1 produces a signal and, on re-tuning, only Tuner 1 appears to work. I tested the signal strength (through Settings/System information/Signal info) for Tuner 1, which says Good for both strength and quality when the box is tuned to a channel that is working. However, when it is tuned to one which isn’t working (ITV2 for instance) it says No Signal. I have unplugged the power cable for a while and then plugged in again, but it made no difference.
It may be that it is a problem with the dish or the communal feed, but I don’t want to get the management to engage an engineer to check things out only to find it is my own equipment that is faulty, and then risk being asked to pay the costs incurred, especially as it does seem odd that only one tuner appears to be working, which rather indicates a fault with the box.
Hopefully, someone here might be able to make sense of the situation outlined above. Do let me know if there is any other info that would help. Thanks in advance.
Swap the two cables around and see if the channels that do not work change to ones that work and ones that did work now don’t. That will prove if it is the cable from the dish
I have tried plugging each cable into SAT IN 1, and get a good signal but, despite re-tuning each time, I only get reception of the same channels with lots of other channels showing the message “..not receiving a signal..” The re-tune seems to list all the channels (204 = 167 TV + 37 Radio) but when I select the “missing” ones they show the no signal message.
Also, plugging either cable into SAT IN 2 shows NO SIGNAL so it cannot re-tune any channels. Does SAT IN 1 only work with Tuner 1, and SAT IN 2 only with Tuner 2?
I don’t know enough about the mechanics of satellite reception to work out whether there is a problem with the satellite equipment before the signal comes into the flat. Do the channels come from different satellites – is it possible the dish has stopped picking up one or more? I’ve heard of H and V polarisation – could it be a problem of not receiving one or the other? I can post a list of some of the missing channels if that would help to diagnose the problem. Perhaps one of the more knowledgable members here might be able to work out if this is causing the difficulty. Thanks.
From a quick look it seems you are missing the vertical channels. You can double check that here as you know what region you get for ITV.
http://en.kingofsat.net/pos-28.2E.php
Normally that would mean a faulty LNB on the dish. Any chance you could plug the box into a known working sat feed to to check the missing channels work.
List of channels by frequency here (download either manual version).
https://myhumax.org/forum/topic/what-can-i-record-and-watch-using-1-or-2-cables
With both cables connected – Settings – System Information – Signal Info
What does it say about Strength and Quality for Tuner 1 and Tuner 2 and what does it say at the bottom of the screen Freesat box connected with xxxxxxxx ?.
Power off the box and reverse the two cables and repeat the above test.
If you post this information it gives us a starting point to identify the likely issue.
Are the f connectors on the two cables tightly screwed onto the coax outer sheath ? Problems frequently are just caused by badly fitted or loose f connectors.
The channels do come from different satellites but they are so close together they look like one satellite to your dish.
If there is is an issue between Horizontal and Vertical most likely reason is a lnb skew setting being a long way out, or could be an issue with the multiswitch that provides your two feeds.
Selective and gradual loss of frequencies (transponders) is often caused by water ingression into the cables at the dish end (poor installation practices).
You can scan through all transponders one at a time using manual tune but before this step need to know if you have one completely dead cable.
In the end if you eliminate the possibility of duff connectors at your end, the building management company will have to fix any other issues.
Reffub – 16 minutes ago »
From a quick look it seems you are missing the vertical channels. You can double check that here as you know what region you get for ITV.
http://en.kingofsat.net/pos-28.2E.php
Normally that would mean a faulty LNB on the dish. Any chance you could plug the box into a known working sat feed to to check the missing channels work.
The OP is on a communal install, so will have a dish with a Quattro lnb feeding a multiswitch distribution system.
If the lnb is faulty everyone connected to the dish will be affected.
grahamlthompson – 12 minutes ago »
The OP is on a communal install, so will have a dish with a Quattro lnb feeding a multiswitch distribution system.
If the lnb is faulty everyone connected to the dish will be affected.
That’s why I said “normally”…
From checking the channel missing in the OP’s first post it did seem as the V’s were missing, obviously it wouldn’t be the LNB skew as others would be affected, could well be a problem distribution as you suggested, which is why I thought it was a good idea to check the box on another sat feed.
Reffub – 45 minutes ago »
grahamlthompson – 12 minutes ago »
The OP is on a communal install, so will have a dish with a Quattro lnb feeding a multiswitch distribution system.
If the lnb is faulty everyone connected to the dish will be affected.
That’s why I said “normally”…
From checking the channel missing in the OP’s first post it did seem as the V’s were missing, obviously it wouldn’t be the LNB skew as others would be affected, could well be a problem distribution as you suggested, which is why I thought it was a good idea to check the box on another sat feed.
It could also be a fault with the box output DC voltage falling outside the 12.5-14.5V range required to switch the lnb (or an intermediate multiswitch) to vertical polarisation mode.
As the OP can get some channels it seems unlikely to be a box issue. Until he comes back with some more concrete information all we can do is speculate.
Sounds like SAT-in 2 isn’t powering up the LMB which would suggest it is your box at fault. I think you need to borrow someone’s box, could be sky or anything with two tuners.
My last post about swapping cables was probably wrong anyway but you seem to have found something from it.
Ozzy – 36 minutes ago »
Sounds like SAT-in 2 isn’t powering up the LMB which would suggest it is your box at fault. I think you need to borrow someone’s box, could be sky or anything with two tuners.
My last post about swapping cables was probably wrong anyway but you seem to have found something from it.
The box doesn’t power the lnb or anything else. The Quattro lnb is powered by the multiswitch(es). It has no band or polarisation switching, each of the four segments is permanently locked to one of the four possible combinations (high band/low band, Horizontal polarisation and Vertical Polarisation) The multiswitch simply uses the DC and AC control signals from a connected tuner and simply routes the request to the appropriate segment of the Quattro lnb.
A standard universal lnb takes power from any output that has DC power from the remote end. The DC voltage and ac tone from any connected tuner only serve to switch that particular output to the correct band and polarisation for the channel the tuner is using. As well as lnb switching the same control signals can be used to select different lnbs if a diseqc switch is fitted.
Thanks for the quick replies. Sorry for the delay – took some time to carry out what was suggested.
Reffub – I checked the first 15 channels from 101 upwards and found that, as you said, the working channels are indeed horizontal and the non-working are vertical. However, I then checked some random channels and found True Movies 1 is working and yet that is vertical (along with Movies 2, Drama & Ent, all V and from the same satellite, yet all working). I’m not sure where that leaves us! [I’m in the London area by the way. Not sure whether that makes any difference to satellite reception apart from the regional variations.] Unfortunately, I don’t have the
opportunity at the moment to try another satellite feed. I did ask the management whether any other resident was having trouble but they didn’t say they had heard of it – mind you, they don’t give much away.
grahamlthompson – I had a look at the channel lists, as suggested by Reffub and you, with the above results. In addition, I carried out the procedures you suggested.
With both cables connected, Signal Info says Good for both Strength and Quality on Tuner 1, but nothing for Tuner 2 (no verbal indication and empty bar graphic); Freesat box connected with 1 cable. On powering off and reversing the cables, same result for Tuner 1, but Tuner 2 first of all showed almost full bars for Strength and Quality but with no verbal indication, and then after a few seconds the bars emptied leaving it as it was previously; still says just 1 cable. This was carried out while tuned into a “good” channel (BBC1).
Afterwards, I changed to a “missing” channel (BBC2 HD) and carried out the procedure again. Tuner 1 says NO SIGNAL with empty bars, and Tuner 2 has empty bars with no verbal indication; only 1 cable connected. Powered off and reversed cables – same result (this time no transitory bars on Tuner 2).
The cables connectors appear quite sturdy and are tightly screwed onto the sockets at the wall plate and at the SAT IN. It appears from the above that both cables are providing a signal. The loss of the channels appears to have happened suddenly.
I hope the above will provide some clues to what is happening and, hopefully, how to sort it out. Thanks.
“Freesat box connected with 1 cable”
That is your first problem. In this mode tuner two is connected by an internal link to LNB1 the cable on LNB2 will be ignored.
This setting is ONLY changed at initial setup or reset to factory default or via a secret menu.
I would suggest taking the unit to a friend with dual feeds and doing to the reset to default there. Watch carefully for on screen messages.
REPASSAC – The box certainly said “connected with 2 cables” previously. I remember seeing that some time ago, and I’ve used it to record 2 programmes at the same time while watching another so I guess both tuners must have been working. I haven’t done anything to alter that so why would it now say only 1 cable connected?
I’m unable to try it out elsewhere at the moment. Would it be worth resetting to factory default here and watching for on screen messages?
grahamlthompson – any thoughts on the above results of the tests you suggested. Any further help would be appreciated.
As Repassac says, normally the only way we know to change the connection mode is a factory reset (or to change the connection mode by one of the hidden engineering menus).
Perhaps a subtle change in the software now detects the number of cables you have connected during a freesat retune.
I can’t access my box at the moment as it’s recording. Do not attempt to do a reset until we are sure that you have the freesat home transponder available (If you have not the box will not be able to verify your postcode).
I will post step by step instructions tomorrow to check this.
However based on your previous post it seems likely you have an issue with your communal system.
Did you download the channels by trasnponder data I linked to and choose 1 channel from each to see what is missing. if you did it would help to identify the issue.
The first 4 columns show the channels on each transponder, if you receive one you should get them all.
Code:Channel Number Channel Name Frequency Polarisation Band
104 Channel 4 10714 H LBH
125 More4 + 1 10714 H LBH
300 Film4 10714 H LBH
301 Film4 + 1 10714 H LBH
974 Channel 4 10714 H LBH
750 RTE Radio 1 10743 H LBH
751 RTE 2fm 10743 H LBH
752 RTE Lyric fm 10743 H LBH
753 RTE RnaG 10743 H LBH
109 BBC Two Eng 10773 H LBH
148 BBC Four 10773 H LBH
608 CBeebies 10773 H LBH
950 BBC One Lon 10773 H LBH
951 BBC One CI 10773 H LBH
954 BBC One East W 10773 H LBH
965 BBC One West 10773 H LBH
968 BBC Two Eng 10773 H LBH
981 BBC RB 1 10773 H LBH
110 BBC ALBA 10802 H LBH
700 BBC Radio 1 10802 H LBH
701 BBC Radio 1X 10802 H LBH
702 BBC Radio 2 10802 H LBH
705 BBC Radio 5L 10802 H LBH
706 BBC Radio 5SX 10802 H LBH
709 BBC Asian Net 10802 H LBH
955 BBC One N West 10802 H LBH
956 BBC One NE&C 10802 H LBH
959 BBC One S East 10802 H LBH
960 BBC One Scot 10802 H LBH
966 BBC One Yorks 10802 H LBH
970 BBC Two Scot 10802 H LBH
155 ITV4+1 10832 H LBH
112 ITV +1 West 10832 H LBH
112 ITV +1 Wales 10832 H LBH
112 ITV Anglia East +1 10832 H LBH
103 ITV Wales 10832 H LBH
103 ITV West 10832 H LBH
103 ITV West Country South 10832 H LBH
112 ITV +1 10891 H LBH
114 ITV2+1 10891 H LBH
158 ITVBe+1 10891 H LBH
112 ITV West Country + 1 10891 H LBH
112 ITV Central West + 1 10891 H LBH
112 ITV London + 1 10891 H LBH
103 ITV Meridian TV South 10891 H LBH
103 ITV Tyne Tees TV North 10891 H LBH
103 ITV Yorkshire West 10891 H LBH
103 ITV Border 10891 H LBH
105 Channel 5 10964 H LBH
128 Channel 5 +1 10964 H LBH
129 5 USA 10964 H LBH
130 5 USA +1 10964 H LBH
131 5* 10964 H LBH
132 5* +1 10964 H LBH
133 Channel 5+24 10964 H LBH
141 Spike 10964 H LBH
112 ITV Tyne Tees 10994 H LBH
103 ITV Central East 10994 H LBH
103 ITV Border Scotland 10994 H LBH
112 ITV Yorkshire TV East +1 10994 H LBH
103 ITV Mediian TV North 10994 H LBH
103 ITV Anglia TV West 10994 H LBH
103 ITV Yorkshire TV East 10994 H LBH
107 BBC Four HD 11023 H LBH
200 BBC NEWS HD 11023 H LBH
601 CBeebies HD 11023 H LBH
973 BBC One ScotHD 11023 H LBH
976 BBC One Wal HD 11023 H LBH
690 Inspiration TV 11082 H LBH
207 CNN 11111 H LBH
140 BET 11141 H LBH
203 Al Jazeera Eng 11170 H LBH
304 Movies4Men 11170 H LBH
305 Movies4Men+1 11170 H LBH
400 IRISH TV 11222 H LBH
401 Information TV 11222 H LBH
402 Showcase 11222 H LBH
410 Film On TV 11222 H LBH
662 Colors 11222 H LBH
733 Heart 11222 H LBH
734 LBC 11222 H LBH
786 BFBS Radio 11222 H LBH
815 TJC Choice 11222 H LBH
136 CBS Reality +1 11261 H LBH
138 horror channel 11261 H LBH
152 Travel Ch +1 11261 H LBH
505 Vintage TV 11261 H LBH
691 DAYSTAR TV 11261 H LBH
810 IDEAL EXTRA 11307 H LBH
811 Craft Extra 11307 H LBH
812 Ideal World 11307 H LBH
813 Create & Craft 11307 H LBH
137 CBS Action 11389 H LBH
139 horror ch+1 11389 H LBH
157 ShowBiz TV 11389 H LBH
510 Magic 11389 H LBH
807 JewelleryMaker 11389 H LBH
900 On Demand 11427 H LBH
901 BBC iPlayer 11427 H LBH
903 ITV Player 11427 H LBH
999 freesat info 11427 H LBH
204 euronews 11464 H LBH
211 CCTV-NEWS 11464 H LBH
506 heart tv 11552 H LBH
507 CAPITAL TV 11552 H LBH
719 Capital FM 11552 H LBH
720 Capital XTRA 11552 H LBH
721 Classic FM 11552 H LBH
722 Gold 11552 H LBH
723 XFM 11552 H LBH
730 PlanetRock 11552 H LBH
732 Smooth RadioUK 11552 H LBH
805 Gems TV 11552 H LBH
806 TV Shop 11552 H LBH
817 Rocks and Co1 11552 H LBH
821 HIGH STREET TV 11552 H LBH
663 Zing 11670 H LBH
145 Challenge 11836 H HBH
146 Challenge +1 11836 H HBH
652 Forces TV 11836 H HBH
800 QVC 11953 H HBH
814 QVC Extra 11953 H HBH
816 QVC Beauty 11953 H HBH
818 QVC Style 11953 H HBH
121 Channel 4 + 1 10729 V LBV
122 E4 10729 V LBV
123 E4 + 1 10729 V LBV
124 More4 10729 V LBV
975 Channel 4 + 1 10729 V LBV
103 ITV 10758 V LBV
113 ITV2 10758 V LBV
117 ITV4 10758 V LBV
118 ITVBe 10758 V LBV
602 CITV 10758 V LBV
977 ITV London 10758 V LBV
103 ITV London 10758 V LBV
103 ITV Granada 10758 V LBV
103 ITV Anglia East 10758 V LBV
103 ITV Central West 10758 V LBV
101 BBC One W Mid 10788 V LBV
201 BBC Parliament 10788 V LBV
703 BBC Radio 3 10788 V LBV
704 BBC Radio 4 FM 10788 V LBV
707 BBC 6Music 10788 V LBV
708 BBC Radio 4 Ex 10788 V LBV
710 BBC Radio 4 LW 10788 V LBV
711 BBC World Sv 10788 V LBV
712 BBC R Scotland 10788 V LBV
713 BBC RnGaidheal 10788 V LBV
714 BBC R Wales 10788 V LBV
715 BBC R Cymru 10788 V LBV
716 BBC R Ulster 10788 V LBV
952 BBC One E Mid 10788 V LBV
953 BBC One East E 10788 V LBV
963 BBC One W Mid 10788 V LBV
964 BBC One Wales 10788 V LBV
967 BBC One Yk&Li 10788 V LBV
971 BBC Two Wales 10788 V LBV
147 BBC Three 10817 V LBV
212 BBC NEWS 10817 V LBV
607 CBBC 10817 V LBV
957 BBC One NI 10817 V LBV
958 BBC One Oxford 10817 V LBV
961 BBC One South 10817 V LBV
962 BBC One S West 10817 V LBV
969 BBC Two NI 10817 V LBV
102 BBC Two HD 10847 V LBV
106 BBC Three HD 10847 V LBV
108 BBC One HD 10847 V LBV
600 CBBC HD 10847 V LBV
972 BBC One HD 10847 V LBV
978 BBC One NI HD 10847 V LBV
115 ITV3 10906 V LBV
116 ITV3+1 10906 V LBV
731 talkSPORT 10906 V LBV
112 STV East + 1 10906 V LBV
103 STV North 10906 V LBV
103 STV Central West 10906 V LBV
103 STV Central East 10906 V LBV
112 ITV Granada + 1 10906 V LBV
103 ITV Channel TV 10906 V LBV
119 STV HD 11068 V LBV
119 ITV1 HD 11097 V LBV
119 ITV1 London HD 11097 V LBV
119 ITV1 Granada HD 11097 V LBV
119 ITV Meridian South HD 11097 V LBV
119 ITV1 Central West HD 11097 V LBV
126 Channel 4 HD 11126 V LBV
127 4seven 11126 V LBV
206 RT HD 11225 V LBV
209 NHK WORLD HD 11225 V LBV
503 B4U Music 11265 V LBV
692 Revelation 11265 V LBV
694 GOD Channel 11265 V LBV
142 True Ent 11307 V LBV
153 True Drama 11307 V LBV
302 True Movies 1 11307 V LBV
303 True Movies 2 11307 V LBV
500 Chart Show TV 11307 V LBV
501 The Vault 11307 V LBV
502 ChartshowDance 11307 V LBV
504 Starz TV 11307 V LBV
603 POP 11307 V LBV
604 PopGirl 11307 V LBV
605 Tiny Pop 11307 V LBV
606 Kix 11307 V LBV
609 Tiny Pop +1 11307 V LBV
120 S4C Digidol 11343 V LBV
134 CBS Drama 11343 V LBV
661 Rishtey 11343 V LBV
870 BABESTATION 11343 V LBV
693 ISLAM CHANNEL 11390 V LBV
695 Sonlife TV 11390 V LBV
809 TJC 11390 V LBV
820 Thane 11390 V LBV
135 CBS Reality 11426 V LBV
149 Food Network 11426 V LBV
151 Food Network+1 11426 V LBV
205 France 24 11426 V LBV
208 Bloomberg TV 11426 V LBV
156 more>movies 11479 V LBV
210 CNBC 11479 V LBV
150 Travel Channel 11567 V LBV
154 truTV 11567 V LBV
660 SONY SAB 11567 V LBV
808 JML Direct 11567 V LBV
411 Fashion One 11685 V LBV
724 Absolute 11685 V LBV
726 Absolute 80s 11685 V LBV
729 JazzFM 11685 V LBV
790 TWR 11685 V LBV
511 VIVA 11895 V LBV
144 PICK 12207 V HBV
159 PICK +1 12207 V HBV
202 Sky News 12207 V HBV
651 COMMUNITY 12207 V HBV
508 Kiss 12480 V HBV
509 The Box 12480 V HBVlook at the frequency and polarisation (10714 H) in the first block, if you get one the rest will be available)
Check one channel from each block and post what frequency and polarisation you can view.
To check the home transponder.
Settings – System Settings – STB Mode – Change to non freesat mode OK
Settings – Non Freesat -OK
Right to Transponder All – OK
Scroll down transponder list (the signal strength and quality for the highlighted transponder is shown at the top of the screen).
If any have no signal note the details.
Scroll down to 11428,H,27500,2/3.
If you have a signal and quality then you should be able to do a factory reset.
Press the Home button and OK on Freesat mode.
If you don’t then have any picture or sound reboot the box.
How to do a reset (If you have the home transponder)
Settings – System Settings – Factory Default (default password is 0000 – four zeros)
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