2nd-hand box, just delivered. Unmarked, and seemed to be ok. Fired it up (started no problems) Few old programmes on the HDD, full EPG. set it to record a programme, left it in peace.

Came back an hour later and there was the recording. OK so far. Set a few timers in the EPG and encountered a recording clash. Odd? Upon inspection discover from the settings screen that only one tuner is seeing an lnb. Take out both feeds and swop over. Still the same tuner showing no signal. take both feeds out and put into older model and check signal strength on both feeds.- OK.Put feeds back into new box and scratch head. leave it playing in the background while I trawl internet to see if this is a common problem. All goes quiet in the background as box decides now it has NO feeds. Check cables (as before.. yes positively 2 good signals). Do factory reset and still no tuners. Disconnect and leave 24 hours and try again. no change.

So Question: can you re-flash the software/firmware via a USB stick or via the internet? if so where can I get it?