5000T lost all programmes and signal

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  • August 22, 2020 at 7:44 pm #16551
    Anonymous
    Inactive

    5000T refused to turn on for ages today. Red light on most of the time.

    It eventually did come back but there is now no signal on any of the tuners and no channels are available. The signal strength meter is at zero for all of them.

    The signal IS there because it passes through the Humax box to the TV and all channels work there perfectly.

    I haven’t tried re-tuning yet but, to be honest, I don’t see much point if the signal level meters see nothing??

    I could try a factory reset but I’m reluctant as I have nearly 100 unwatched recordings which i believe I lose with a full reset??

    All the internet connected stuff works fine and I can play back recordings no problem.

    I see it’s had a recent s/w update but I don’t know if this is connected.

    Anyone any ideas?

    Thanks

    (Only had this box for 2 months so not too impressed so far!)

    August 22, 2020 at 9:20 pm #59151
    Anonymous
    Inactive

    Suggest turning off at the mains switch and turning back a minute or so later. Often works wonders. Don’t bother retuning if it is showing no signals.

    August 23, 2020 at 9:36 am #59152
    Anonymous
    Inactive

    I would try a factory reset, you won’t lose any programs unless you choose the format option.

    August 23, 2020 at 9:50 am #59153
    Anonymous
    Inactive

    But do try A1944’s idea first.

    August 23, 2020 at 11:05 am #59154
    Anonymous
    Inactive

    Thanks folks.

    Powering off didn’t work but the factory reset did.

    Now to reset all my scheduled recordings, favourite channels, etc :-(

    Next time, I think I’ll look at Manhattan!

    S

    August 23, 2020 at 11:52 am #59155
    grahamlthompson
    Participant

    sclg – 44 mins ago  » 

    Thanks folks.

    Powering off didn’t work but the factory reset did.

    Now to reset all my scheduled recordings, favourite channels, etc :-(

    Next time, I think I’ll look at Manhattan!

    S

    tip photograph your recording schedule with a digital camera/phone. It is then very quick to re-enter your recording schedule.

    The manhattan can only record two at once. Your box can record 4 at the same time (subject to Mux) (even 5 using a a watch reservation),

    August 23, 2020 at 1:27 pm #59156
    Anonymous
    Inactive

    Thanks for the photo tip.

    I don’t think I ever record more than two at onece – and i read that Manhattan is doing a s/w update sometime soon which will allow 3 at once.

    S

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