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Hi all, new to the forum!
Just got rid of sky after 5 years and got the Humax HDR 1010s. Set it up yesterday and like the menus etc…
One thing that does seem not quite right is the distance the remote control will work? It is fine around 1.5/2metres away but on my sofa which is about 3, does not work AT ALL? I have to lean really far forward with arm pointing directly at the box for it to work, it also has to be dead straight on, cannot be even a slightest angle at this distance?
Has anyone else experienced this? Could it be a faulty box or remote?
Any comments and feedback would be great, thanks.
Mine works OK from 6 metres, which is as far away as I can get. If you have a smart phone or tablet you can use the remote scheduling app as a WiFi remote (no need to pair to use as just a remote control).
make sure there’s no clear protective film over the display, if so then remove it.
Check there’s no direct light shining at the hdr-1010s or anything flashing close by. It’s worthwhile to test in a darkened room with all light sources switched off. Modern energy saving bulbs and things like fairy lights can cause problems.
Finally, the batteries. Make sure they’re alkaline and any brand will do, the heavily advertised/marketed brands aren’t any better just more expensive as a result. Try a fresh/new set of alkaline batteries
If none of the above helps then I’d suggest contacting Humax as the remote and/or box could be faulty. My money’s on the protective film or batteries, needless to say you should be able to operate the box from the sofa at a normal viewing position and distance.
Thank you for your responses. I will try the actions you have mentioned. There is definitely no film on the display as it is purely the plastic screen, no film layer……this was a Grade A return model directly from Humax website? Maybe this could explain there is an issue with it?
Also checked batteries and they are zinc choliride – they are beand new but not alkaline like you said. But use them in all my other remotes with absolutely no issue so I am sure there must be something wrong with either box or remote……
Welcome to our Forum
You wouldn’t per chance have a wireless modem/router in the vicinity of the unit? – if so try moving it away.
Thanks Barry!
I have a router in the cupboard under the stairs which is the same room but has a door on – not much I can do to move this as is at the fibre optic point that enters the house.
How would this interfere with an infer red remote? All my other remotes work fine from same position? Surround sound box, Apple tv, tv remote and when my sky box was there?
I once had a problem with remote response to sky+, TV, Humax kit as well as Panasonic…..turned out to be the wireless router I was using in the same room. I moved the router a few inches and hey presto all kit now responding.
Thanks, I will try switching the router off and see if that makes a difference!
Merchandiser236 – 1 hour ago »
Also checked batteries and they are zinc choliride – they are beand new but not alkaline
zinc chloride are only a bit better than zinc carbon, i.e. useless and a bit better than useless imho.
If switching off the router hasn’t helped then get a fresh set of alkaline batteries before contacting Humax. I bought a TV and the remote played up more or less immediately, the battery was a non-standard design and expensive, bought a new battery from the TV store, still played up, got a TV repairman under warranty at home and he proved it to be both batteries, yet another new battery fixed it. Sometimes it’s the most simplest of things.
Barry’s mentioned the router problem before and it’s been relevant for other users.
Let us know how you get on.
Hi All,
I tried switching off my router but made no difference at all. I then tried some alkaline batteries which definitely seem to have made a difference – I can sit on my sofa now and works 90% of the time. Thank you all for your suggestions.
One other issue that is also remote control related is sometimes the box won’t respond at all to the remote – only for a short period say 6/7 seconds but is annoying when you want to pause etc…only happens here and there but enough to annoy the missus!! Anyone come across this?
Hi, many thanks for the feedback, glad alkaline batteries made a difference however; 90% still wouldn’t be good enough for me.
Most people, myself included, will have batteries lying around in a drawer somewhere, if they work then great, if not then they need to be in a battery recyling box at the local shops and not put back in the drawer so as not to work next time. I’m assuming you did get brand new akaline batteries?
If so then there’s either a local environment problem or a Humax remote/box problem.
Older and/or more expensive remotes can have multiple LED transmitters in them and sometimes it’s possible to bounce the signal off the wall behind and it still works. Newer remotes and signal receivers in the boxes tend to have a reduced working angle meaning the remote has to be held pretty much direct in line with the box. If the box is too high or low or offset to your sofa then you will get problems. Imagine a torch with a V shape -< pattern of light being shone out, a sort of cone shape from the torch. The Humax box remote receiver is similar to that and the remote has to be within that cone shaped area and pointed directly back at the box for it to work properly, if that makes sense. As graham says, it should work as far away as you can get in a straight line, 6m in his case and if you’ve a room so big it doesn’t work as far away as possible then you can afford a butler (only joking)
The unresponsive 6/7 seconds is worrying. Is the box doing anything at the time, i.e. recording or just finished recording and does it still happen when you’re within the 1.5/2m distance as originally posted?
The 6/7 seconds could be sort of understandable if the box is busy, but I can’t help thinking something else is going on within your local environment which could be location, lighting or anything electrical close to the box. Moving the box or sitting with the curtains closed, and testing with nothing else switched on, i.e. physically switched off not in standby, except for the TV and Humax and if there are still problems then I’d get in touch with Humax Customer Services.
Congratulations on getting rid of sky by the way, I know people who spend £60+ a month, £720+ a year for nothing really, the more money sky get the more they can bid on events against bbc/itv and create a monopoly of those events. Let us know how you get on.
Thank you again for your response.
I have contacted Humax as it must be a problem with the box. They kindly sent me a universal remote control and this has exactly the same limited range and the box still has the delay/doesn’t do anything for a short while (even if standing next to it pointing the remote at it).
Awaiting a response from their tech team
thanks for the update.
It would seem there’s a problem with the box. Very rare and unfortunate for yourself.
I’m assuming Humax will send you a new box (I don’t think there’s any other option under the circumstances).
For your sake I hope the replacement works. Please let us know whatever happens. Humax are, I think, still the best manufacturer however; nothing is 100%. If it’s the box you could have a dodgy led receiver, poor connection or even the receiver knocked on assembly and not quite lined up through the front casing. You won’t know until you get a replacement. Good luck
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