I have had a problem with my DTR-T1000 for some time now. I turn it on from standby (low power savings/fast start) and the device almost always freezes at the Updating Software page. When I then turn it off and on using the remote, it boots up fine, but the YouView button does not work so i cannot watch recordings (the other buttons work, i can change channels and view the guide, just nothing using the blue button). Strange issues, but very consistent.

So i finally decided to do something about it.

When I try manual updates, it does nothing when i click Update.

So i started the device in maintenance mode, and tried to download software from internet and save recordings, tried multiple times and failed every time – It downloads, then starts to process the software but fails.

So I did a factory reset, after starting up and going through the setup, I tried a manual software update, it gets further after the factory reset in that it goes through the process of downloading with the progress bar etc. but always fails.

My IT skills are excellent, my box has a wired connection and the internet connection is excellent, so I am confident that there are no internet issues on the box (iplayer etc. work fine and the settings show connected fine).

Please can someone tell me how I can try to fix these issues, and if they cannot be resolved, who should I contact???? YourView? Humax? BT? The support process is very confusing….

My software versions are:

Manufacturer software 18.10.10

Component software: 2.5.6

Platform configuration: 1017

ISP configuration (blank)

Thanks in advance for any help people!