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Hi another newbie with a problem.
My mothers 9300T stopped working and followed advice here and bought a new disk which have I have installed and formatted successfully (i think). Further problem in that after reformat and resetting to default, the machine now sticks on a channel and then reboots itself (to previous channel) afetr 5 minutes of last reboot.
Help any ideas?
Was the old disk really faulty, did you try to format it, re-seat connectors etc? Can you re-install it as a test, what were the symptoms? Martin is good with disks, he may be along soon.
sounds like power supply or overheating problems to me, but without more details it’s impossible to say, it could be any number of things.
I’d disconnect the new disk, factory reset it and run the 9300T in non pvr mode and test.
If the 5 min reboot problem persists then it can’t have anything to do with the new disk and the fault most likely lies with the 9300T. If the reboot/freezing now happens every 30 mins or more then it’s likely to be an overheating problem
There’s a lack of information so it’s impossible to predict or guess what’s happening or offer tailored advice.
What were the symptons before the disk was changed,i.e. what made you change the disk.
Is it on the latest firmware, if not update it
What’s the exact model of the new disk – there’s a lot of discussion about having to use a certain type of disk, you can’t go wrong with an AV disk, but others can be suitable.
Can you format the new disk in windows or similar and run error checking or chkdsk or similar against it.
Was the box getting warm to the touch – is there a difference in temperature with and without disk connected.
There’s some really useful information here:
which would help checking the old disk
There’s also plenty of advice within this forum for the 9300T which should enable you to diagnose further, let us know how you get on.
kram – 13 hours ago »
My mothers 9300T stopped working and followed advice here and bought a new disk which have I have installed and formatted successfully (i think).
Start by telling us what make and model of disk you installed.
HI thanks for the prompt reply. I have been using the info in the forum to attempt the repair, so thnk you for a great knowledge source and support!
Some more info for you.
Hardware: Rev 1.0
Software: UPTTF1.00.26
Loader A4.39
Update Jul 7 2011
I have recheck the seating of the cables at both the disk and motherboard, all seems OK.
I replaced the original 320 GB, 32 MB disk with a new WD AV-GP 1TB 64MB SATA 6Gb/s IntelliPower Hard Drive. I selected it as the disk has the green credentials and the spec appears to fit the “less than 7200 rpm” max. I know its larger than required but cost was similar.
I have done a factory reset.
I will recheck the seating and the power situation with the disk disconnected and try again. Thanks again.
kram – 17 minutes ago »
HI thanks for the prompt reply. I have been using the info in the forum to attempt the repair, so thnk you for a great knowledge source and support!
Some more info for you.
Hardware: Rev 1.0
Software: UPTTF1.00.26
Loader A4.39
Update Jul 7 2011
I have recheck the seating of the cables at both the disk and motherboard, all seems OK.
I replaced the original 320 GB, 32 MB disk with a new WD AV-GP 1TB 64MB SATA 6Gb/s IntelliPower Hard Drive. I selected it as the disk has the green credentials and the spec appears to fit the “less than 7200 rpm” max. I know its larger than required but cost was similar.
I have done a factory reset.
I will recheck the seating and the power situation with the disk disconnected and try again. Thanks again.
You probably need to fit a tiny jumper to pins 5&6 on the drive jumper socket to reduce the transfer rate to 3Gb/sec.
kram – 11 hours ago »
I replaced the original 320 GB, 32 MB disk with a new WD AV-GP 1TB 64MB SATA 6Gb/s IntelliPower Hard Drive.
What is the power consumption of that drive compared to the original? I don’t recollect anybody fitting that particular drive to a 9300 before although people have fitted 1TB drives. Depending on what you record, you may well not be able to use the full capacity because of the limit on the number of recordings of 512.
Hi guys thanks for the support
The technical spec of the new drive can be found here;
<http://www.ebuyer.com/340651-wd-av-gp-1tb-64mb-sata-6gb-s-intellipower-hard-drive-wd10eurx>
I’m sorry not familiar with specs, I dont recognise a power consumption data item.
Reoverheating, no sign from disk or unit overheating (to touch).
Thank you Graham, is the “jumper” a generic item?
Your drive uses ~5W, slightly worse than others at 3-4W, but better than standard desktop 6-8W
Anything with intellipower should be fine.
A quick search on this forum shows other members having problems with this drive and as Graham suggested you probably need to put a jumper on pins 5-6. See here for further info…
http://wdc.custhelp.com/app/answers/detail/search/1/a_id/1337/c/130/p/227,294
let us know how you get on
Hi Guys,
The pvr rebooting does not occur with the data lead (I think) unplugged from the motherboard, so you’re correct in that its something to do with the drive. I have followed the suggestion of adding the jumper, and that hasn’t worked, infact the timing appears to have got shorter (approx 3 mins).
Any ideas?
I havent reformatted either drive as I’m not that familiar with all this. Thanks for all your help – very much appreciated.
it’s difficult to know what to suggest;
sata controller on the Humax could be faulty, new hard drive could be faulty, drawing ~5W of power could be causing power supply problems.
You haven’t mentioned what casued the original 320GB drive to be replaced; anyway, I think the next step would be to put the new hard drive in a PC, do a full format, not quick on it, make really sure that you select the correct drive, from 1TB expect to see ~960GB +/- 5% available once formatted, and then run the disk error checking on it.
With the drive still in the PC, run another test/verify against it, there’s a really simple program:
http://www.softpedia.com/get/System/System-Miscellaneous/H2testw.shtml
this will write to the drive and read/verify it back – I’ve not used this for drives, mainly for usb sticks, SD cards etc, but I’d be wanting to check this in your situation.
Windows will overwrite the entire hard drive, it’s entirely possible that you’ll find no problems with the drive on the PC, put it back into the Humax, reformat and everything works, I’d advise a factory reset and another reformat if this is the case.
If the PC has problems with the drive then you have the answer, it’s either back to ebuyer with it and/or you could run the WD data lifegaurd for windows diagnostic against it to be doubly sure, should be around this link somewhere:
http://wdc.custhelp.com/app/answers/detail/search/1/a_id/1211/c/130/p/227,294
Obvisouly with any disk checking tool be very careful that you select the correct disk, it will wipe you main windows disk if you tell it to.
If your PC finds no problems and Humax still struggles and the WD diagnostic hasn’t found anything then let us know. Other members have had problems with this drive, but managed to overcome them
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