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For the past 10 days of so, running software update has failed. Internet connection is OK.
Is this for the current update for the BT T1000 boxes? It’s presumably being rolled out progressively, so probably not all boxes will have received it yet.
My BT box shows it was last updated 15 August but a check shows this was for the March release. Or is it just a config update? They really need to have more transparency about what and when changes are about.
When I say failed, I mean it tries to check and fails.
Fails in what way?
gomezz – 1 hour ago »
My BT box shows it was last updated 15 August but a check shows this was for the March release. Or is it just a config update? They really need to have more transparency about what and when changes are about.
The August update should be 18.10.0 I believe.
Fails like this:
Was the box provided by BT and is it currently on BT’s network with an active BT TV subscription?
This current update is BT-led, so if your box is retail or trial or not on BT’s network or not subscribed, it’s anybody’s guess whether it can, will, or should receive this update. At a guess, the failure message might be connected to this uncertainty.
But if it’s a BT box and on BT’s network and currently subscribed, I’d suggest leaving it for a bit, and see if it updates automatically over the next few weeks. And if not, ring BT.
You could also try a soft reset by touching the power button on the front of the box for 8 seconds (do this when the box is not busy recording as it triggers a reboot).
If that makes no difference, turn it off with the switch on the back of the box and remove the power for ten minutes or so before plugging it back in and switching on again.
Not a BT box, it normally checks every day.
Better try the resets then. If that doesn’t help, you could try a Maintenance Mode reset. See http://videos.youview.com/support/maintenance_mode.pdf
Had the same failure when I tried just now, the 8 sec reset process as described by James in post #9 fixed it.
JamesB – 3 days ago »
You could also try a soft reset by touching the power button on the front of the box for 8 seconds …
Thank you, all OK now.
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