Recording failed: Unable to track program

Forum Forums Freeview HD HDR 1800T, 2000T Recording failed: Unable to track program

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  • #15937
    Anonymous
    Inactive

    I’ve just returned from holiday, & I’ve had at least seven or eight of the above error messages, over the last 10 days recordings. What causes this? It’s not a conflict with other recordings, as I didn’t overlap programs.

    #53993
    Anonymous
    Inactive

    A possible cause of this is that the HDR-2000T is tuned to more than 1 transmitter and the HDR-2000T is either recording from another transmitter or is switched on and tuned to another transmitter.

    For how to make sure is tuned to 1 transmitter see some instructions that also apply to the HDR-FOX T2:

    http://myhumax.org/forum/topic/transmitters#post-2336

    Was it in standby when you left it? If you did which channel did you have it switched on to and which channels where the failed recordings from?

    Do you have auto switch on/off set? If you do which channel do you have it auto switch on to and which channels where the failed recordings from?

    Hopefully the issue with the HDR-2000T not being ideally tuned in using auto-tune will be fixed in the next software release later this year.

    Also, have another read of:

    http://myhumax.org/forum/topic/recording-failed-unable-to-track-program

    To check whether or not you are tuned to more than 1 transmitter using the following remote button presses to obtain the UHF channel numbers and then check on-line that they are all transmitted from your transmitter and that you have no rogue UHF channel numbers listed

    MENU > Settings >System > Signal Detection > Press right next to the OK button.

    Which UHF numbers are listed when you do that?

    Are all these new ones that you are focusing on all ‘failed to track’ errors? On your previous similar thread there were also ‘recording failed’ failures implicated.

    #53994
    Anonymous
    Inactive

    I’ve just had another thought. You don’t by any chance have some sort of aerial booster that gets turned off when you are away so that only the strongest received channels are OK?

    #53995
    Martin Liddle
    Participant

    inspector – 1 hour ago  » 

    I’ve just returned from holiday, & I’ve had at least seven or eight of the above error messages, over the last 10 days recordings. What causes this? It’s not a conflict with other recordings, as I didn’t overlap programs.

    What channel are these on? There were a number of late schedule changes due to the Commonwealth Games that affected BBC channels.

    #53996
    Anonymous
    Inactive

    Hi Luke. Thanks for your prompt reply. I manually tuned all the programs from the Bilsdale transmitter, as previously advised for my 9300T.

    Not sure which channels failed, but Quest & ITV4 were among them.

    The PVR is always left in the off (standby) position, when not in use.

    I don’t use the auto switch on / off.

    The UHF numbers in Signal Detection are: 23 26 29 40 43 46

    All the failures were “failed to track”.

    I often get a warning about failed recordings, & do you want to proceed (or something like that) but these are always watchable. I think it must be when a program overruns, & the next one starts late.

    #53997
    Anonymous
    Inactive

    It is not at all obvious why you are getting so many failures when you are on holiday! But here are my thoughts (ramblings?) anyway …

    How the tracking process on the HDR-200T works is by using the information in the now and next epg. It behaves as though it is watching for when the current programme (according to the now and next epg) stops indicating one programme and starts indicating the programme that matches your timer.

    Please bear with me here! What usually happens with ‘failure to track’ is that the HDR is looking at the epg now&next being broadcast from a transmitter on one of its multiplexes (mux) but the programme is actually identified with the frequencies from a different mux and so no match is found and it cannot ‘track’.

    But there are other ways that ‘failure to track’ can occur. As Martin indicated if the programme is delayed by so much that the HDR gives up looking is one way! But Quest and ITV4 rarely change their schedules without warning and so that is not the issue with at least some of your failures.

    A ‘failure to track’ cause that I have had is when the mux the HDR has selected to use to monitor the epg change suffers from reception problems.

    You mentioned ITV4 and Quest. Both of these come from weaker muxes (Bilsdale’s 40 and 43). Question:- Do you have any breakups from the less main stream channels when you are watching them live?

    To record an isolated programme the HDR-2000T in standby will use the epg from the same mux as the programme will be broadcast on.

    However, if you were in and watching BBC1 (say) it would look at the BBC1 mux. As the Bilsdale’s BBC1 mux is broadcast stronger than either the ITV4 or the Quest mux it would have no problem noticing the start.

    On both the HDR-2000T’s that I have used on the same aerial as an 9300T they did not manage to pick up the weaker channels in my area as well as the 9300T and I have got an occasional failure to track as a result.

    But that would not account for why you have so many failures whenever you are on holiday when you are just tuned to 1 transmitter.

    Are you sure that when you lock up to go on holiday that you are not turning something off that would weaken (or not boost) the aerial signal into your HDR?

    Question:- Do you record more programmes when you are on holiday and would normally watch them live when at home?

    Have a look at this link http://www.digitaluk.co.uk/industry/Channels/channel_listings

    Similarly to many other transmitters Brisdale broadcasts stronger on muxs PSB1, PSB2 and PSB3.

    Question:- Are the vast majority of the failures from the other muxes?

    #53998
    Anonymous
    Inactive

    Hi Luke.

    Don’t have any breakups at all. (that’s if you’re on about pixellation, or sound / video out of sync.)

    I was getting a weak signal when I first got the 2000T, weaker than the 9300T, but I don’t have any bother now.

    Going on holiday, I just leave everything just as I do when I go to bed. It’s not like they take a lot of power in standby.

    I have been getting a few “failure to track” over the preceding months, but never so many in a 12 day period. Maybe I left it on a weak channel when I last switched off?

    I do record more programs when I’m away. Don’t want to miss an episode! I only noticed the channels on the last two failures when I was deleting anything that I’d already watched whilst away.

    #53999
    Anonymous
    Inactive

    Just noticed Luke, I’ve got recordings programmed tonight, at 20.00 to 20.58, 20.20 to 21.00 & 20.30 to 21.00 hours.

    Three programs! Usually, the Humax won’t allow this, & offers an alternative. Maybe this is where the “failed to track” comes from?

    #54000
    Anonymous
    Inactive

    inspector – 3 hours ago  » 

    Hi Luke.
    Maybe I left it on a weak channel when I last switched off?

    That would account for a 9300T behaving as you describe but not the HDR-2000T. The 9300T looks at the mux for the channel that was last used, but the HDR-2000T looks at the mux that the channel is going to be recorded from providing it is not doing anything else at the time.

    #54001
    Anonymous
    Inactive

    inspector – 30 minutes ago  » 

    Just noticed Luke, I’ve got recordings programmed tonight, at 20.00 to 20.58, 20.20 to 21.00 & 20.30 to 21.00 hours.

    Three programs! Usually, the Humax won’t allow this, & offers an alternative.

    The check for clashes occurs when you originally setup the timers and so can only cover the next 7 days. After that, if one of the series moves out of its original slot(s) then clashed timers will occur.

    Edit: I’ll post later about this and I need to get back to work. But something does not appear right about this.

    inspector – 30 minutes ago  » 

    Maybe this is where the “failed to track” comes from?

    I’m not 100% certain of the error message, but I think it will be ‘recording failed’ for the 3rd of these clashed timers.

    #54002
    Anonymous
    Inactive

    inspector – 44 minutes ago  » 

    I’ve got recordings programmed tonight, at 20.00 to 20.58 ….

    BBC 4 radio? That slot almost always overruns and gets truncated by 1 minute as there is no Accurate Recording support on that channel.

    #54003
    Anonymous
    Inactive

    Luke – 27 minutes ago  » 

    inspector – 30 minutes ago  » 

    Just noticed Luke, I’ve got recordings programmed tonight, at 20.00 to 20.58, 20.20 to 21.00 & 20.30 to 21.00 hours.

    Three programs! Usually, the Humax won’t allow this, & offers an alternative.

    The check for clashes occurs when you originally setup the timers and so can only cover the next 7 days. After that, if one of the series moves out of its original slot(s) then clashed timers will occur.

    Edit: I’ll post later about this and I need to get back to work. But something does not appear right about this.

    I presume that:

    – the 20:00-20:58 is a new series link timer set-up in the past 7 days

    – the 20:20-21:00 is a regular Drama slot that does not move around.

    Question: Is the 20:00-20:58 a new timer that you have set-up? If so then it should have reported the clash, unless

    – the epg wasn’t being properly populated with the episodes of the 2 other timers

    OR

    – the 20:30-21:00 has had a change of schedule since you setup the timer for the 20:00-20:58 series.

    Question: What is the programme at 20:30-21:00?

    (By the way for next week you could consider deleting the 20:20 timer and selecting the broadcast earlier in the day for 13:40.)

    #54004
    Anonymous
    Inactive

    The 20.20 is a series link, set a couple of weeks ago

    The 20.30 BBC1 is “iffy”. I thought that it had been moved to another day.

    20.00 to 20.58 Ch 5 is a series link set a couple of weeks ago.

    I’ll move the Likely Lads to the earlier slot.

    Thank you.

    ps The Humax gets that much use, because of my hearing problems, the commercial skip button failed after 4 months! Good’ol Humax sent me another.

    #54005
    Anonymous
    Inactive

    Some more failed recordings,Luke.

    Trawled through the folders & found three more, all on 1st August.

    radio4 18.30

    radio4 ex 18.00

    BBC2 20.30

    quite a large catalogue of failures, isn’t it?

    #54006
    Anonymous
    Inactive

    inspector – 15 hours ago  » 

    Some more failed recordings,Luke.

    Trawled through the folders & found three more, all on 1st August.

    radio4 18.30

    radio4 ex 18.00

    BBC2 20.30

    quite a large catalogue of failures, isn’t it?

    Yes it is. It is frustrating for me not to be able to work out what is going wrong , but obviously it is far worse for you as these are your recordings!

    To temporary change the subject slightly, did you check your Home Front: Omnibus recording of last night? Did it record the end OK, or did it get truncated?

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