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We bought our Humax DTR-T100 YouView box at the beginning of January 2013 to replace a HDR FOX T2. It worked well until the beginning of December when it died completely after a week of various issues. I contacted Humax support who agreed that the box was faulty and offered a replacement under warranty, though because of the stock situation and Christmas we didn’t actually receive this until 30th December.
The replacement DTR-T1000 is now also due to be replaced as we have had various problems with it virtually every day since it arrived, of which the following are examples: –
1. Unit turned itself off when remote was used to change channels, then would not respond to the remote.
2. Sound died without any interaction from us and the unit would no longer respond to the remote.
3. Scheduled recordings failed for no discernible reason. Series recordings have missed episodes.
4. Sound died when the DEL button on the remote was pressed to delete a failed recording. The unit then stopped responding to the remote.
5. At other times the unit would simply stop responding to the remote, but would continue showing whichever channel it was currently tuned in to.
6. While I was on the phone to Humax support yesterday, having been left in standby overnight the unit would not respond to the remote when we tried to turn it on, and was showing a pink screen on the TV. I turned it off and on at the back and it was still reporting that it was ‘Nearly Ready’ over an hour later, at which point I gave up in disgust.
Failure to respond to the remote seems to be a common symptom of most of the above issues.
Given that Humax support claimed that they were out of stock of DTR-T1000 units immediately before Christmas, I strongly suspect that we were sent somebody else’s reject DTR-T1000 that could not have been given more than a very cursory ‘reconditioning’ before it was dispatched.
I would be very interested to know if anyone else had a similar experience with a replacement unit supplied under warranty. I’m certainly not very optimistic that the second replacement unit (which should arrive on Monday 20th) will be any better than the first.
Cheers,
Mick
Hi Mick
I had a DTR-T1000 which died after 6 months and was replaced under warranty with one which died after 4 months. I did think at the time, and still think, that the replacement box might have been a refurbished return, but I believe this is allowed under most warranties.
If the third box gives you trouble, you might be better off taking it up with the retailer (Sale of Goods Act), rather than Humax, as your 2-year warranty may by then be nearly exhausted. But maybe you’ll have better luck with this one. It might get more thoroughly checked, seeing the second one failed so soon. Good luck.
I have had same issues 2 – 6
Did the Ethernet / USB reset – result following recordings failed or only recorded 1 min
Just did the first reset option (recommended one).
Current recording seems ok – time will tell
I think it was accepted that Humax proved they could not write a stable software for the 9300t, they have proved they cannot write UI software in this model.
Is this series of problems that once again they cannot write stable software, or is this a hardware issue – as detailed in another thread re PSU / Capacitors?
This is bought outright (used) so no warranty and no sale of goods recourse to retailer.
What manufacturer does a reliable PVR with a decent UI.
Thanks ColinK
Sorry to be so negative – but I have had no more than about 6 months reliable use from 2 Humax PVR’s over about 6 years.
I wrote in the other thread about the capacitors in the power supply. I actually think this is a firmware problem and nothing to do with the power supply. It would take some time before the capacitors would dry up and start misbehaving.I also had the same problems as stated above and also that pink screen, I think Humax should come clean about this issue with this PVR and try and sort this out for us.
vince01 – 1 hour ago »
I wrote in the other thread about the capacitors in the power supply. I actually think this is a firmware problem and nothing to do with the power supply. It would take some time before the capacitors would dry up and start misbehaving.I also had the same problems as stated above and also that pink screen, I think Humax should come clean about this issue with this PVR and try and sort this out for us.
If it’s the firmware, unfortunately it gets complicated, as Humax and YouView are both involved. It’s hard to guess what the prospect’s going to be for the retail box, once the shareholder agreements have been renegotiated. Announcement due in six weeks or so. If the PSB partners cut back on their contribution, as per press reports, the retail box may be somewhat out in the cold. More than it is already.
I just noticed several posts about power supply failures on several humax boxes and thought it might help some users to know that repairs to power units on several Humax boxes are offered on e-Bay and elsewhere the urls are as below
http://www.free-sat-tv.co.uk/Humax.php?gclid=COrWjqW85L0CFaoewwod1jMAvg
and
Hope this helps someone, Boyd
After reading all the posts about the DTR-T1000 I just thought I would add my experience. My box did manage to last for 18 months before it died, I contacted Humax Customer Support for any help they could give. What a waste of time that turned out to be, has anyone else had dealings with them? As far as I’m concerned they are just getting paid to pass peoples problems off to any other company / organization that they can come up with, the retailer , Youview , BT (as mine has a BT badge on the front) in fact anyone as long as it’s not them. Ring any bells with anyone else ??
Why point the finger at Humax? It”s the shareholders in the YouView consortium that set up this over-complicated situation, and they’re the ones who have ultimate control not only over box development but also which bugs get priority for investigation. As manufacturer, Humax does at least have a clear responsibility to retail purchasers, in the form of the guarantee. Same goes for the retailer. YouView has noobligation to the users, and IMO it shows.
Surely as Humax manufacture these things they have to shoulder some responsibility for the quality and at least offer some help/advice through Customer Support
JamesB – 7 minutes ago »
Why point the finger at Humax?
Good point, I’m with JamesB on this except I’d point the finger at BT.
If it has a BT badge on the front then contact BT.
BT will have a contract with Humax where the boxes are supplied at a ridiculously cheap price and BT take responsibility for warranty claims.
You wouldn’t take an Audi to a VW dealer or vice-versa even though the vehicle may have been made in the same factory.
If it has BT on the front then it’s first and foremost a BT problem, what help did BT give you?
ianash50 – 3 minutes ago »
Surely as Humax manufacture these things they have to shoulder some responsibility for the quality and at least offer some help/advice through Customer Support
They have the responsibilities stated in the warranty, and as far as I know they honour the warranty. I’ve personally had good advice and suggestions from their Support team, though not always. When it comes to a committee-designed box like YouView, it becomes increasingly likely that the support team just aren’t able to help. Ever tried YouView Support? I don’t recommend it.
damian – 5 minutes ago »
JamesB – 7 minutes ago »
Why point the finger at Humax?
Good point, I’m with JamesB on this except I’d point the finger at BT.
If it has a BT badge on the front then contact BT.
BT will have a contract with Humax where the boxes are supplied at a ridiculously cheap price and BT take responsibility for warranty claims.
You wouldn’t take an Audi to a VW dealer or vice-versa even though the vehicle may have been made in the same factory.
If it has BT on the front then it’s first and foremost a BT problem, what help did BT give you?
It’s not very clear. The BT-badged T1000/T1010 boxes sold at retail may have had a Humax warranty. The BT-badged T2*** range seem to have BT warranties. All BT-badged boxes are BT’s responsibility for support and updates – I think.
Humax reply when I asked about the well known PSU issue.
Humax does not fit faulty PSU’s, all Humax boxes are fully tested and working to specification being shipped. If the box was obtained from BT they would need to repair the box.
This reply came despite knowing I did not buy directly from BT and unit was over 1 year old.
They similarly screwed me around with my 9200 claiming zero firmware issues, before abandoning 9200 customers.
ColinK – 33 minutes ago »
They similarly screwed me around with my 9200 claiming zero firmware issues, before abandoning 9200 customers.
My 9200 is still going strong, last time I looked, and I’m not aware of any issues with it. The only reason and obvious one at that as to why I don’t use it is lack of HD. My 8000T also booted up and worked fine last time I checked.
Back to the post though, If it has BT on the front then it’s BT’s responsibility. The fact that BT got these cheap on a bulk contract and customers subsequently sold them on ebay or BT knocked them out via their own distribution network is reflected in the price and lack of Humax support.
Unlike other products there is plenty of support for it, the capacitors, if necessary, can be bought for a few pounds or the psu can be sent away to 3rd party repairs for around £10
Bought new as a Humax they came with a 2 year warranty, sometimes needing Humax registration, and if I’d had one that failed a day after the 2 years then I’d be pretty peeved.
Bought 2nd hand and badged BT? You’re on your own and why would you ring up Humax and ask about a well known problem, if it’s well known then get it fixed, if you’re not handy with a soldering iron then £10 +p&p on ebay last time I looked.
There’s always a price to be paid for warranty and support. If it’s not paid for then sometimes if asked nicely it will be forthcoming however; not an automatic right or guaranteed and especially if given free as a subscription or bought for £50 – £100 BT/Humax badged on ebay.
YouView and software, that’s another kettle of fish altogether.
Damian
I wish my 9200 was going as strong as yours – maybe I just got a bad one.
You are also aware of the PSU / Capacitor issue, if you have a way of communicating that to Humax it might be useful, they are unaware of the issue or are in denial.
Why would I contact Humax about the faulty PSU they made them and fitted the faulty components. How many other brands of PVR have a similar issue?
I do understand that legally they have no responsibility, but their response shows that they don’t care – twice.
A genuine response would have acknowledged the issue and not suggest I go to BT, when they know I can’t.
Maybe you could help, by directing me to the best tutorial for fixing the PSU / Replacing Capacitors – I am handy with a soldering iron
Back to Freeview software. Are all Freeview TV’s and PVR’s burdened with the same issues? My TalkTalk Heuwei (sp?) box seems to be no better than the Humax box – but does not have the added burden of the PSU issue.
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