Forum › Forums › Freeview HD › YouView DTR-T › Humax youview HDMI output is blank
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Anonymous.
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December 9, 2013 at 6:18 pm #15167
Anonymous
InactiveMy Humax youview box started showing a problem after an update on 25 October. I have set it back to maximum power save settings, and done a MMR-4 but it persists. There are two faults that may be related:
[1] The HDMI output sometimes has a brightness uplift with a magenta hue, when this fault appears, the magenta hue is even there on standby.
[2] The HDMI output blanks after all the Please wait etc messages, in other words at the end of the boot. When the output is blank, the display on the unit shows the channel as normal. I’ve noticed that the “Rec” segment is permanently lit, even when not recording. A bug, but may not be related.
Sometimes the HDMI output will return after a few minutes, or will come up OK then blank. I have now confirmed that when the HDMI output switches back on, the box mutes the sound playback on the SCART output for several seconds.
Fault [1] is getting less frequent, but [2] is getting more frequent, it now happens every time I switch it on. The SCART output is OK, but as I can’t seem to get RGB on this I don’t leave it connected.
Powering down fully sometimes fixes it, as does going into standby, but it may take several tries.
I have raised a ticket with youview, they referred me to Humax.
If this is not sorted soon, I will have to return it under the Sale of Goods Act.
December 10, 2013 at 1:23 pm #48323Anonymous
InactiveIt’s good to know I’m not the only one with the same fault/scenario.
My Humax is back at John Lewis (the supplier) and as it’s still under warranty being 11 months old, they’re promised to fix it or replace it with 28 days. (That was two weeks ago….)
December 10, 2013 at 7:27 pm #48324Anonymous
InactiveI have just had feedback from Humax ref RGB problem. I still use a CRT TV with Scart & reported the problem to them + also sent them a DVD video showiing the problem a few weeks ago. Well, today, their technical team/customer service dept have agreed that their is an issue. It was suggested that I simply switched box off for 1min 30 sec & all would be ok (!!). This is not acceptable & I am currently awaiting further feedback from Humax as I reply to this forum, as at today 10th Dec 2013. I think the problem has not been reported enough simply because most consumers use HDMI only & may not be aware of fault. Even so, RGB scart can also be used if connected to DVD recorder for copying recordings. You have to keep going into the menu to set RGB back to CBVS & then back to RGB & it resets itself until the next time! It is not the fault of the TV – I have tried PVR on various TVs & all do the same thing. My other Humax 9200 & 9300 never had thsi problem. Anyone else reading this, please test your box by switching off (not unplugging) & back on straight away & you will get same problem with RGB picture display on your TV. You can clearly see problem if you look at EPG & Menus: fuzzy or clear with RGB. If you do, PLEASE conatct Humax directly. I am sure with enough complaints they will take notice more!
December 10, 2013 at 8:51 pm #48325grahamlthompson
ParticipantI am a bit puzzled, why would you want to switch off the box and turn it on again within a couple of minutes ?
December 10, 2013 at 9:00 pm #48326Anonymous
Inactivethere is nothing to be puzzled about. I found this fault immediately I purchased the Freetime box a few months ago. I reported fault to Humax & have only just received update today. Your Question: Why would you want to switch your box of & on again? Well, I didn’t do it for fun (!). Sometimes you might put it onto standby, then simply remember to go back & want to either add something to schedule or even check something on tv etc. I just discovered this irritating fault & checked all my other PVRS & none of them do this. Everything else I have explained. Hope this answers your query & more.
December 10, 2013 at 9:15 pm #48327Barry
Moderatorjdlfreetime – 1 hour ago »
I have just had feedback from Humax ref RGB problem. I still use a CRT TV with Scart & reported the problem to them + also sent them a DVD video showiing the problem a few weeks ago. Well, today, their technical team/customer service dept have agreed that their is an issue. It was suggested that I simply switched box off for 1min 30 sec & all would be ok
Snipped
This is the youview section, believe you are describing and issue with freesat G2 unit.
December 10, 2013 at 10:25 pm #48328Anonymous
InactiveSorry.
December 16, 2013 at 9:18 am #48329Anonymous
InactiveI’ve now tried a third HDMI lead, and it’s looking good …
December 17, 2013 at 11:22 am #48330Anonymous
InactiveFIXED!
I think I have cracked it. I replaced the lead (for the second time) with one of these. Two days and still perfect.
December 17, 2013 at 2:30 pm #48331Anonymous
InactiveI always use the cheapest HDMI cables I can find (<£2 for a 2m) and I’ve never had a problem!
I guess poor contact on the connector, or use of non balanced wires internally could cause problems.
It might be interesting to hack open the bad cable and see how its constructed.
December 17, 2013 at 2:35 pm #48332Anonymous
InactiveThen you are lucky, lots of people seem to have the problem. My fix above is still OK.
January 4, 2014 at 12:16 pm #48333Anonymous
InactiveUpdate. John Lewis say they will give me a refund, so I’ve bought a new box. OK so far …
Only problem is I want to watch the stuff on the old box, and RGB doesn’t work. GRRRRRR!
January 11, 2014 at 2:28 pm #48334Anonymous
InactiveI have had this problem with my HDR 1000s since I got it in the autumn – and that was to replace a FOXSAT HDR box that had terminally gone to “video mode not supported” on my Phillips HD TV. I had been putting up with the arrangement, because as long as the TV was switched on first and/or you switched off the HDR 1000s at the wall socket for a few minutes, you could eventually get to HD signal on the tv (an alternative, lower grade signal has always been possible using a SCART and the EXT option on my TV).
However my TV now refuses to show an HD picture from the Humax, no matter what variation of new & alternate cabling or manual reconfiguration of TV or Humax that I try.
I know that the HD input to my TV still works as I can still see it on a non-freesat Labgear stellite box that I can use as a check subsitute.
So I am likely to accept that the HDR 1000s no longer wants to talk to the Phillips, and perhaps a new TV beckons, though I will make sure I get some assurance that Humax and new TV get on. But first I will try a factory reset on the HDR 1000s, since it seems these problems may have arisen from recent Huamx software or firmaware updates. But my manual says I will lose my recordings (not so on my old FOXSAT HDR)so I will need to run down the recordings first.
January 11, 2014 at 2:33 pm #48335grahamlthompson
ParticipantYou won’t lose recordings on a reset, you will lose your recording schedule and have to set this up. again. Only a disk format will delete your recordings.
January 11, 2014 at 2:41 pm #48336Anonymous
InactiveThanks for prompt comment. I think you must be right, though manual on page 27 says “factory reset your box which will erase all the settings and recordings”. But, as you say, it may well mean recording schedule, not recordings.
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