Box doesn't recognise 2 cables fed in.

Forum Forums Freesat HD HDR 1000, 1010, 1100S Box doesn't recognise 2 cables fed in.

  • This topic has 3 replies, 2 voices, and was last updated 13 years ago by Anonymous.
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  • #14015
    Anonymous
    Inactive

    Folks

    Although I have 2 cables running from my dish (quad LNB), my 1000S only ever says that there’s one cable plugged in.

    If I go to Settings / System Information / Signal Info the message at the bottom is “Freesat box is connected with one cable.”

    If I’m only viewing a channel, only Tuner 1 shows a signal and quality strength – Tuner 2 is blank.

    If I record something, it’s the same.

    If I record a second channel as well, sometimes it works, but sometimes a message says “Can’t change channel whilst recording.”

    This behaviour suggests that the box isn’t recognising one of the cables sometimes.

    When the tuner signals do show, they both indicate “Good” for both strength and quality.

    Anyone have any ideas?

    Thanks

    Sykes

    #40490
    Barry
    Moderator

    You have found the problem – ‘Freesat box is connected with one cable’

    It should state two cables if all is well.

    1. Carry out a factory reset to see if it then recognises two cables, if not then you will have to investigate cabling and connectors.

    #40491
    Anonymous
    Inactive

    Thanks Barry.

    #40492
    Anonymous
    Inactive

    Barry

    Factory reset did the trick, thanks.

    Just my other issues to get sorted out now (unfortunately, the re-set hasn’t helped the wireless connection issue I’m having).

    Sykes

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