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I think the unit will be good and one of the best free no subscription freesat systems on the market to-date but I have had several issues:
1) Recording Length: program 30 mins recorded for 1 hour 37 mins
2) Clock on front is displaying wrong time – 1 hour advanced and did not roll back
3) On demand issues with buffering – modem speed 4.5mb but on the box the BBCi sometimes pauses, judders and slows down.
I have addressed these with Humax and Freesat, I feel I deserve a better response as saying we have logged your concerns and not we are investigating or thanks for the feedback, I just keep being told please address your concerns to customerteam@freesat.co.uk, but on the back of their brochure / guide it says to address to Humax, but I do not think Freesat like this, then why do they say this on their documentation, anyway if people have concerns about their freetime service and the box, it would be good that people address concerns to customerteam@freesat.co.uk and then feedback any response from them on this forum so we can see any questions and answers and hence not duplicating questions to Freesat. When they Iron out the major issues with this box then we will have one of the best non subscription platforms that I feel will grow in time with more content and services, better than other platforms and no monthly bills.
As we are paying a premium price I believe we are entitled to go to the manufacturer to relay issues and concerns, or we could give up on the brand and take it back to the store and Freesat <FreeTime> and Humax will not be given the opportunity to sort the issues out and the brand and box will fail, they should be grateful I have given them the chance to fix rather than give up and return the unit as I believe their is a need for a box like this and with the right marketing and getting a fix so all services work will only enhance a brand and service that could be a very strong TV platform going forward.
Your issue 1 – you give no data to enable any investigation – channel and programme details are needed (even your region in the case of some channels). Usually such issues are caused by incorrect signalling by broadcasters.
Welcome to the Forum
Issue 2 – Been covered on this forum already – Humax aware.
Issue 3 – Humax are investigating.
I have deleted your duplicate post.
Issue 1 above: ITV1 +1 London The Martin Lewis money show should have recorded 30 mins but went on to record 1hour 37 mins
Issue today – set a recording at 13.15 for 30 mins Channel 5 and it says failed Wed 31 Oct 13:15 – 13:15 fail ! but no reason as to why it failed and no overlapping and only one item recording at this time.
This evening I had a failed recording on BBC HD at 9pm then discovered ALL STAR MR & MRS was still recording at 9.30, 1 1/2 hours after starting. This in turn caused Grand Designs to fail. At 10.15 I noticed my revised recording for Grand Designs and Dallas were not recording. As soon as I powered on the freeway it then started recording. More issues in one night than I had on my HDR in over 2 years. Starting to lose faith a bit.
I set series record on star trek voyager and for some reason it just forgot after a couple of episodes. bit worrying!
All a bit pathetic!
monterey – 53 minutes ago »
All a bit pathetic!
Nowhere near as much as your comment!
Just how are you helping and supporting fellow forum members?
The last two posts raise genuine problems, without being judgemental, and it’s very important we get to hear about them otherwise how are we to know whether the box has problems or not that need addressing.
It doesn’t really matter whether people are recording Teletubbies or Newsnight. I’d imagine for most people here, apart from keeping up with new technology, the main reason to buy the box was the ability to record tv programmes. For £200 less I could buy a single tuner freesat HD box and watch that live. £200 extra gets me a 2nd tuner and pvr function, amongst other bits, and I would like the box to be reliable. If the pvr funtion doesn’t work whilst I’m away or for time-shifting then what have I paid the extra £200 for?
You may well be able to afford to be blasé about the money you spent on your box and be dismissive about other members’ concerns, however for me it would be a big chunk of money and I would be naturally concerned whether I’d made the right purchase. It’s important for people to raise genuine issues, some of which other forum members can help with and others that Humax need to be made aware of, without being put down.
In answer to the last posts, I’d like to think it was down to the clocks changing, time will tell, a lot of the timing problems I experience tend to be down to the broadcaster and affect all boxes and the 1000S is a new product with a few teething problems that will get sorted eventually (in the past I’ve been stung by philips, pace and thomson) with Humax being about the best out there, keep the faith.
It looks like the clock issue was a freesat G2 data problem as the firmware is unchanged.
Barry any info?
My recordings all seem to be spot on – but then I don’t tend to record channels 4 and 5 much.
skoya – 8 hours ago »
I set series record on star trek voyager and for some reason it just forgot after a couple of episodes. bit worrying!
Strange – I have had series timers for the 11:00 & 17:00 showings of this programme since receiving my unit, all have recorded, and timers updated.
Barry must have the best Freetime box he has no problems and it works fine but Barry many others have been stung for £ for a pvr freetime box and are only trying to get it fixed sorted or if humax and freesat cant, customers have to decide to take it back for refund, too many faults with the box.
HEYABC – 12 minutes ago »
Barry must have the best Freetime box he has no problems and it works fine but Barry many others have been stung for £ for a pvr freetime box and are only trying to get it fixed sorted or if humax and freesat cant, customers have to decide to take it back for refund, too many faults with the box.
Mine has performed flawlessly since installed. No failed recordings at all. Perhaps you need to check what sort of satellite reception you are getting from your dish.
Have to agree with Heyabc . I have had a couple of failed recordings and recordings that have gone on for 3 hours for a 50min programme.
Notification lcons come on even though never have set a notification.
My satellite connections are fine. Also had automatic random changes of picture formats.
Obviously there are some issues to be sorted.
Have to agree with dancingbarber I have had no probs with satellite signals as I live in flat had the system checked out and others getting good SKY signal in the flats and I have no prob with the previous freesat box SMT-s7800 I took it back to the shop after 3 months Samsung as I was told it was upgradable to freetime and should have had ITV player but did not, the shop were excellent. I have also had programs record that were not set up – Argos TV recorded a show on Drills and I did not set it up in the planner and no one else did either, strange!
Freesat – recording programs you do not want, missing the programs you do want, extending the length of programs and using up space on the Hard Disk, Clock showing wrong time on the front,On demand roll back ITV not listing all the shows as listed on ITV player, BBCi On Demand or roll back have to pause for 3 – 5 mins before I can watch the show and I have 4.5mb speed Broadband. I have reported to Freesat and Humax but get standard response we have noted your feedback. But they do not say sorry, thanks or we appreciate – we will get this looked into quickly for you. Its just disappointing when you pay £ money for something, its like buying the CAR and getting the steering wheel 6 months later !
If you want a good price, good service and right TV and sound products then Richer Sounds is a shop I would say to look at, I have been a customer of the store for years.
Very happy with my units performace expecially:
[list]Recordings fine
Great picture
Smart menus
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