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Humax 9300T
Version: 1.00.26
Sys ID: 3023.0000
Location: Portsmouth Area, UK
Earlier this week we were prompted to do a re-tune of all channels. So we did it. And since then, the remote control has stopped working.
The STB still works though, we can view channels and enter the guide & menu by using the buttons on the front of the STB.
I checked the SW version, and it’s all up to date.
I’ve read on an old thread of this happening before. The solution was to upgrade, no good for me as I’m on the latest version of s/w already. Also they mentioned removing the aerial and then power the STB up, but this didn’t work either.
I also tried to do a manual retune but I can’t get into the installation menu as I need to enter the passcode… not possible when the remote isn’t working!
BTW, we checked the obvious… replacing the batteries in the remote with known good batteries.
Can anyone offer any advice to get things working again?
Any
I’m on a different transmitter (Oxford) but have the same setup, and I think problem.
Just got back from hol (turned my Humax 9300T off whilst I was away – what a dummy)
Only thing I can say is temporarily drop out the batteries from your handset to get that working (so you can enter the passcode)
I’ve tried the manual re-tune and that did no good (that I can see yet).
Important: Still need to try power off for x1 hour (only done 1/2 hour so far).
Wondering perhaps if time for another firmware upgrade for some strange reason (I seem to have latest 1.00.26 as you have).
I do note there is some problem with capacitor failure:
http://www.sagazone.co.uk/forums/thread/79287/#post5373467
Need some more time to read all that (whilst I’m OK with electronics not sure I fancy a DIY repair on something that is left switched on all day)
At the moment I think my money is on the capacitor HOWEVER can anybody give an opinion: In my case it is JUST the handset that locks up (the PVR very occasionally fails to record something – but not often enough to prompt action)
Humax please comment on the above. Aside: I’ve been using a newer model on hol and whilst I might buy one, I’d only do so if you were prepared to give a full explanation behind all the troubles people are having.
Cheers,
Vince
I have no idea why your remote controls are not working but no amount of Automatic Search, Manual Search, rebooting with the aerial removed, software upgrades or switching OFF for hours (where does that come from?) will repair it.
EDIT: Look at the transmitting end of the remote control with a digital camera while pressing a button on the remote, if you can see the transmitter LED flashing then the chances are that the remote control is working and the problem lies somewhere else.
Hi Biggles. Thanks for the quick response.
I went down the route of upgrades/retune/aerial removal after seeing the posts when this happened before.
Wasn’t aware of the digital camera trick though. And this has revealed something wrong. I can’t see anything light up when pressing the buttons.
I tried the same on the TV remote and this does light up.
So it’s maybe a coincidence that this happened right after a re-tune. So back to google search to see what I can do with the remote.
Thanks again for the response. Hope you get your issue sorted too Vince.
Andy
It is strange that the remote packed up after the retune but the two really aren’t connected so must just be a coincidence. Somebody a few weeks ago reported remote problems and changed the batteries to no avail, it turned out that the replacement batteries were also duff. I note though that you say your replacement batteries were known to be good. It might be a good idea to try new ones as different equipment have different working thresholds to battery voltage. Check that the contacts on the batteries and in the remote are clean.
Batteries are good. I’ve tried quite a few batteries straight from the packaging. Checked them with a battery tester and they all report as being good.
The battery contacts are clean too.
I’ve taken the remote control apart and cannot see any damage. It’s a bit dirty inside which I tried to clean up. Still no luck.
I think splashing out some cash on a new remote control might be needed.
Please can anybody help, I’ve been so stressed for weeks. got a Humax 9300 with a remote that is the rt-530b. Just got a new small tv for my Mom it’s a smart tv Sony Bravia KD32W800. It’s connected to the humax via hdmi but even though the Humax remote is working fine, the volume on it does not control the tv.
I’ve looked it up and had advice and apparently need to hold down the TV button and OK button and then put in a 3 digit code. I have 3 codes given to me by customer service but on this particular Humax remote there is only a standby button not a ‘TV’ button, when I press the standby button and OK only some funny channel list menu comes up and I don’t get any flashing light so I can enter the code. Even though my Mom has this new smart tv with all the apps and freeview etc. she hates at age 85 using all this new stuff, she likes the old fashioned humax guide and recording her favourite things but even when I’ve looked at the screen when viewing the tv from the humax it doesn’t look nice and clear like the actual tv does so even if I did get the volume button working, to me it doesn’t seem a nice quality picture even though she has a new tv and a new hdmi cable. If anyone lives close and can come and set it up she’d happily pay. I can’t get all the display sizing correct either, she doesn’t like a strip across the top and bottom she likes complete full screen but when I set that on the tv, the humax guide is now all stretched etc. etc.
Kind regards, Louise
Please can anybody help, I’ve been so stressed for weeks. got a Humax 9300 with a remote that is the rt-530b. Just got a new small tv for my Mom it’s a smart tv Sony Bravia KD32W800. It’s connected to the humax via hdmi but even though the Humax remote is working fine, the volume on it does not control the tv.
I’ve looked it up and had advice and apparently need to hold down the TV button and OK button and then put in a 3 digit code. I have 3 codes given to me by customer service but on this particular Humax remote there is only a standby button not a ‘TV’ button, when I press the standby button and OK only some funny channel list menu comes up and I don’t get any flashing light so I can enter the code. Even though my Mom has this new smart tv with all the apps and freeview etc. she hates at age 85 using all this new stuff, she likes the old fashioned humax guide and recording her favourite things but even when I’ve looked at the screen when viewing the tv from the humax it doesn’t look nice and clear like the actual tv does so even if I did get the volume button working, to me it doesn’t seem a nice quality picture even though she has a new tv and a new hdmi cable. If anyone lives close and can come and set it up she’d happily pay. I can’t get all the display sizing correct either, she doesn’t like a strip across the top and bottom she likes complete full screen but when I set that on the tv, the humax guide is now all stretched etc. etc.
Kind regards, Louise
The picture size (screen ratio) needs to be set in the Humax settings, if I remember right the picture size defaults to 4:3, you need to set it to 16:9. I’ve not got a Humax running at the moment but I think it will be in Menu > Preferences > A/V Control > Screen Ratio.
I doubt the Humax remote will control the TV volume directly but the volume controls on the Humax remote will control the volume coming from the Humax. You will need to remove the HDMI connection and use a SCART cable to connect the Humax to the TV, the Humax volume control does not work via an HDMI connection. My guess is though your new TV might not have a SCART socket so you’re a bit stuck there and using 2 remotes might be your simplest option.
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